bclivespotprawns.com Recensioni 

We are their clients for many years. They are providing the best sea products. Thank you Darrel, Janet and Winch!

We placed a deposit for two wild spring salmon for pickup on Friday, August 21. We drove all the way to Delta specifically because we understood our order was secured. Unfortunately, that was not remotely the experience we had.

When we arrived for pickup, we were told that someone had purchased 10 spring salmon from them on Wednesday, and apparently our order was no longer available. The most frustrating part is that we were never contacted or notified in advance that there was an inventory issue. We only found out after making the trip to pick up an order for which they had already accepted our deposit.

Rather than offering any meaningful apology or taking any responsibility, we were rudely told to take coho salmon instead, which we were told would be the same price. The fish offered had obvious damage on the body, including a missing eye—quite literally bottom-of-the-barrel product compared to what we had ordered. This was hardly an appropriate replacement for the wild spring salmon we originally wanted.

Mistakes with inventory can happen, but what is unacceptable is accepting a deposit, failing to communicate that the order cannot be fulfilled, and then expecting the customer to simply accept an inferior substitute after driving a considerable distance.

We were extremely disappointed by both the product and, more importantly, the lack of customer service, accountability and professionalism. We expected much better from a seafood business specializing in local products. As much as we want to support a local business, based on this experience despite ordering here since pre-Covid, we will not be returning and cannot recommend this business. 0/5 stars.

Quality fish, easy order , fast delivery

I ordered the sablefish. The delivery is on time as promised. Fish are fresh and delicious.

Beautiful fresh sockeye salmon, just delicious!

This was our first order. We arrived to pick it up at the designated time. I said to the man who was gutting salmon in the garage that we were there to pick up a Sampler Pack. He said, "I don't know what that is," and returned to what he was doing. I told him our order number, and he said he didn't know anything about it. I asked who did, and he said probably his wife who was at the dock. He said he was going down to the dock to get her, and to wait in our car. He took his time loading the salmon into the back of his pickup truck. In about 10 minutes his wife came back driving the pickup truck. I told her we had paid for a Sampler Pack, and she said she didn’t know what that was. Then she phoned someone who told her to give me the fish. I told her what was in the Sampler Pack, and she got the various types of fish out of different freezers and weighed them, all the time cursing and swearing. I probably could have told her anything and she would have given it to me. The order was not prepared, and the people who were supposed to give orders to the customers didn’t have a clue as to what to do. I have never experienced anything like this in my life. The only reason I gave two stars is that the fish is delicious and a good price. The transaction was totally bizarre.

I placed an order with BC live spot prawns three weeks ago. My credit card was charged and I have received no communication from them despite multiple emails and phone calls

We ordered the spot prawns, it was good, however it was mixed with some small prawns with it, we were disappointed. Last year, it was big. So this year, we ordered 8 lbs. at $26.00/lb. were disappointed because lots of small prawns mixed with it.

We also ordered sockeye salmon 3 weeks ago, we asked for 5 lbs. but only got 4.25 lbs. The sockeye salmon was fresh and we enjoyed it very much.

Some things are good, some things are great and the fresh sockeye fillets that I had delivered were EXCELLENT!!
They were individually vacuum packed and icy cold. I cut them into individual portions and re-vacuum packed them. Absolutely no fish smell and the flesh was very firm.
The delivery came early in the day and the driver was very courteous and showed a genuine concern about the produce.
Well done and thank you.

Great fresh seafood. Mom n pap are great with their honest answers to whatever questions they are asked. Loved the sale deal and advance pre-orders.

I tried to place an order for two Fisherman's Gift Boxes on the website, but after adding them to my cart, the website instructed me to email my order instead. So I emailed my order, including my current shipping address and phone number.

Darrin immediately called my cell phone and said he didn't have the portion sizes of salmon that came with the gift boxes, but that he had half fillets he could substitute at a higher price. I agreed, and he asked me to send him an Interac e-Transfer for $245. He said he was in a hurry and flying out, so I sent the e-Transfer.

I received a UPS shipping notification, but there was no further information until Friday, when I received a delivery photo showing the package had been delivered to an old address that I haven't lived at in over a year.I wanted to place my order through the website, but I couldn't because it directed me to email my order instead. Since I never reached the shipping section of the checkout, I couldn't update my address through the website. That is exactly why I included my current shipping address and phone number in my email. Darrin used that email to call me and request an e-Transfer, but he never used the shipping address I provided.

I immediately contacted Darrin and explained that the order had been shipped to a different address in another city, 1.5 hours away, and that I didn't know the people living there. He told me he hadn't looked at the address in my email. I explained that he should have shipped the order to the address I had clearly provided.

He told me he would reship the order, but that I would have to pay the shipping. He also said he had been awake for 30 hours and would take care of it on Sunday (this conversation took place on Friday).

Sunday came and went with no follow-up. I waited until Tuesday and texted him because I still hadn't heard back. He replied, "Just a second, I'm driving the boat." It is now Wednesday evening, one week since I placed my order, and I still have not received any follow-up.

I understand that mistakes happen, but this has been an incredibly frustrating experience. Darrin said he would reship the order, then failed to follow up on Sunday as promised.

After I contacted him again on Tuesday, he once again indicated he would respond, but never did.

Because he requested payment by Interac e-Transfer instead of allowing me to complete the purchase through the website, I had no practical financial recourse when my order was shipped to the wrong address. It really sucks because, had I been able to complete the purchase through the website as intended, I would have been able to update my shipping address there. Instead, I followed the website's instructions to email my order, clearly included my current shipping address, and my order was still shipped to the wrong location. One week later, Darrin has still not followed through on what he told me he would do.

The sockeye was really fresh and great quality. The ordering and pick up at the wharf in Ladner was excellent and very efficient. They are really nice people to deal with.

The sockeye salmon we received was fresh from the boat, not yet frozen, and absolutely delicious!

Ordering online was efficient and got my order right. Totally better than lining up with the crowds at Steveston!

Great products - great, friendly customer service! Worth the drive!

The home delivery was within the time window.

Everything worked out fine . Product was great.

Beautiful bright and fat sockeye! Pickup was quick and easy. So happy to get such fresh fish right close to home!

The seafood was all thrown into one big bag. Not a single one vacuum sealed. Not the first time ordering this and they were vacuum sealed previously, so I know. Cutting corners