I placed an order and after 5 days I hadn’t heard anything about its status so I emailed asking if I could have an update. Marco replied with a defensive response saying my order was ‚‘well withi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Don’t panic if you place your order on a Sunday as I did. Great service to email back with updates ! Goods arrived Tuesday as informed, well packaged above and beyond requirements, and had a lovely fr... Leggi di più
Excellent customer service. Went above and beyond to ensure my item arrived today ready for my daughter’s arrival home. Original item ordered was lost by delivery company so BC Gels arranged for a new... Leggi di più
I have used bc gels for some time now, mainly for Nailtiques, which are the only product that can help my problem nails (since cancer treatment) I wouldn’t be without it I however had a problem... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Our business sell know brands of cosmetics like Moroccanoil, Tigi, Olaplex, Evo, CND, Harmony Gelish, Color Wow, Joico, Milkshake, K-18, Clinique, Bobbie Brown, OPI, Nailtiques, Macadamia, Revlon, Loreal, CND, KMS hair, Cnd shellac, Kerastase and much more.
Informazioni di contatto
27 Old Gloucester Street, WC1N 3AX, LONDON, Regno Unito
- info@bcgel.co.uk
- bcgel.co.uk
3,7
Nella media
136 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lovely experience
Lovely experience. Item Arrived on time. Product is luxurious. Would definitely recommend.
28 giugno 2024
Very quick delivery and good price
28 giugno 2024
Happy to find this brand for not very…
Happy to find this brand for not very expensive delivery
24 giugno 2024
Was told to go eff myself
Purchased via Ebay, was sent the wrong item. Asked to return, no issues but I needed the seller BC Gels to send me the physical label not electronic label as no printer but he blocked me on Ebay as confirmed by them. Called him and he said ‘go eff youself mothereffer’ so my advice is AVOID this clown. 18 years of using Ebay and never treated this way. Edit: Unsurprisingly BC Gels deny selling via Ebay…feel free to search them as a seller on the platform. Whilst most feedback is positive, you’ll see how they react to the negative feedback they get for similar issues. If I could add images of their profile I would but unfortunately I can’t. They joined in Oct 2014 and have nearly 4000 transactions…imagine lying so much to consumers….
Further edit: bc gels removed their first reply and are now saying I didn’t return the item, even after I got my husband to print the label and returned it via THEIR label…ebay have refunded me as I had shipping proof, any issues are the sellers to take up with RM. Unsurprising more lies from them. Never once mentioned that RM would collect from my house without the need for label, he’d already told me eff off and put the phone down no doubt. I have 100% feedback on ebay, as if i’m trying to get a mousse for £15 that I didn’t even order, for free.
4 giugno 2024
Non scritta su invito
Risposta di BC GEL LTD
Offered pre-paid label, where buyer can choose home collection / drop-off wrong item on the post office. Royal Mail have option to bring the label and attach to parcel for return, so no need printer. Customer want the item for free instead return. We didn't agree. Even if it is a shipping error on our part, the customer must return the product for an exchange or refund. But the customer just wanted it for free. We never deny selling in eBay, we told you need to contact through eBay, because is a different department. We just operate the web-page, where you didn't place the order, you placed on eBay. Also after checking the money was refunded, and the item not received. Who is the clown?
You have 100% because you are a buyer, including my feedback is positive. Sellers can't give negative or neutral feedback for buyer. About the label was said when you contact by eBay messages. But you REFUSE to return saying would not lost time to return. And that we had to give it for free.
WORDS FROM CUSTOMER:
"I’m sorry you want me to return something that’s your error? Surely you’re just going to send me the correct goods and not expect me to return something of such low value that is your error?!"
But in the final of the day if you said you return the item you printed the label and went to post office? Or used the eBay pre-paid label? As we didn't received. Have a tracking number to proof? So we can contact the company.
Free product because an error, just in your world.
Prompt delivery!
25 maggio 2024
Items arrived promptly.
28 aprile 2024
Good valve and quick delivery
Good valve and quick delivery. The freebie was a nice touch.
29 marzo 2024
Since the beginning of COVID-19 my…
Since the beginning of COVID-19 my nails have been in a very poor state. My daughter bought me “Nailtiques” last year and my nails have never been better. Thank you for your miracle remedy.
25 marzo 2024
Excellent service
Excellent service, friendly and efficient company, great products.
Will definitely order again.
Highly recommend!
31 marzo 2024
Good delivery and material xx
29 marzo 2024
great prices!!!!
28 marzo 2024
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