Battmobile Recensioni 

My Worse Experience Ever With a Garage

I had battery issues and looked for online services to get it replaced. I found Battmobile.

They sent one of their guys, he came and then offered me a package that includes battery replacement (9850 AED). The package includes 2 major services and 4 minor services. It was too tempting that I agreed. Little did I know I was signing off my money to some unprofessionals.

Here’s how it gets interesting. I have a jeep wrangler JK. Went to desert a couple of time and I need to send for major service as the car was wobbly and shaky. They said they will diagnosed the car and let me know if it requires major service or not. I wasn’t surprise when they told me it needed major service. I agreed and later on, they sent me a bill of 5k AED for some parts that needed to be change.

I was shocked and asked them what’s the major service for? What about the amount I initially paid? They said most parts are not included in the package even though I paid over 9k.

I agreed to change the parts at my own expenses. They fixed the car and sent me back with default in the motor. I sent the car back then after attempts of fixing it, they delivered it. I drove for 30min and my car started overheating (issues I never had before giving them my car). On top of that, they lost some screws from my tyres. I talked to them about it and they told me “sir these screws are not security related issues”. I was shocked and said “it’s my car and I bought it with all the stuff inside so you better find my screws and put them back.

They fixed the car and then delivered it to me and again there was another issue. 4 times I sent my car to Battmobile and still they can’t fix it. ITs been more than a week they still can’t fix my car. They lack skills and talents. The only good thing from that garage is the cleaning service.

Really disappointing service and I learned my lesson. NEVER AGAIN.

As normal in UAE, your car battery dies after 2 years. I called Battmobile, i asked for prices of the batteries (they would not give them over the phone, they said the technician who would visit me at my home would give the prices).
Technician arrived i would say within 40mins (great service) he identified the battery was going to fail and we agreed the battery should be changed. My car is Mercedes 2022 GLC200, he gave me the technical differences for the batteries and recommended the Varta 80AGM, i asked what is the price (TO MY ASTONISHMENT IT IS AED1,999.00) Never in my life have i been asked to pay so much for a battery, even if it is his best one.
Anyway as i knew i had to replace, i pretty much had to agree, and paid the AED1,999.00. On reflection and checking with other reputable battery replacement organisations, this battery can be purchased from AED750-900, and fitted no more than AED1,200.00
I did raise a complaint thereafter (by the way the link to the complaint form does not work) and a QA Manager spoke to me and tried to make out that this was how much an Agency (Mercedes would charge) which for me was irrelevant as Battmobile are NOT Mercedes. To try and keep me happy he offered a service for my car or a family car, which i told him i will never let his organisation work on any car of mine (see the other review on trust pilot).
They clearly rip you off, they ripped me off, they know you are in a difficult position, your battery is failing and they are at your car ready to replace it and you have no real option to check prices, i am officially ripped off by Battmobile, they know it and i know it and now anyone who reads this will know it.

If there is less than one star, I would have used it...
Over a year ago, I needed a new battery for my car. Battmobile offered a good choice at a reasonable price, and I was happy with the service. When they promoted a service package, I did not hesitate to buy one. My car needed a service, and its heat indicator was coming on, so I submitted the car to them having the confidence that they would meet my expectations based on my past experience.
But:
- They did not (or could not) establish a full list of necessary repairs as it turned out. They attributed the fault to the water pump and the thermostat. They gave me a quotation, and I agreed. Then they said the Engine Oil Cooler needed replacement, and I agreed. Then they wanted to replace a set of hoses, and I also agreed to it. Then they wanted to change the radiator, which I refused and asked for the car to be returned. Before they returned the car they declared that the engine was in need of replacement and I asked for the car to be returned again. The car was returned but it was not drivable and had to be scrapped after a costly set of repairs. It was like stepping in shifting sand, you sink further with every step on the way.
- I asked for the old parts to be returned and only returned an engine oil cooler, one hose, and an old radiator. The set of five hoses was nowhere to be seen.
- The parts prices were inflated. They charge AED 2793.00, while prices obtained from the main agency (Al Tayer) amount to AED 1890.00 as shown.
- They refused to provide copies of purchase invoices that I asked for.
- The replacement of one hose, similar to the one given back, is only AED 83.00, inclusive of VAT. I was charged AED 1400.00. I have a quote for that from Al Tayer.
- The total bill was AED 3800.00 If I was told from the beginning that it would be that much, I would not ask them to carry the repairs.
- I was unable to elevate my concern to a senior manager. I was told that he would not answer telephone calls. He talked to me once using his employee’s mobile phone, so I have no contact number to call, no full name and no designation.
Every statement above is factual and documented through E-mail messages and WhatsApp chat records and can be shared with anyone interested