Awful company and awful customer service
Do not order from this company! I run a nonprofit and sent several baskets to our top donors for holiday gifts. The biggest, most expensive of the baskets I ordered was so poorly packaged that the wine leaked all over everything, and the basket itself was smashed. Instead of receiving a nice gift, our donor received a broken, sticky, completely unusable gift. She contacted Baskets Vermont for a refund for us. They asked her to send photos, which she did. They then only refunded 20% of the cost saying most of the contents looked okay, which they weren't. They were covered in a sticky wine mess, which didn't accurately show in photos. Despite repeated emails from me and the recipient, they refused to issue any more of a refund. I will never use them again.
Risposta di Baskets Vermont
Thank you for sharing your feedback. We’re truly sorry to hear about this experience, especially given the importance of the gift and the circumstances surrounding it. Receiving a damaged basket is understandably disappointing, and we regret the inconvenience this caused both you and your recipient.
When damage is reported, our team reviews the details and supporting photos provided to determine an appropriate resolution in line with our policies. While refunds are assessed based on the condition of the items shown, we understand your frustration and apologize that the outcome did not meet your expectations.
We appreciate you taking the time to share your experience, and we’re sorry this order did not reflect the level of care you were hoping for