Banjo RobinsonRecensioni 

635
TrustScore 4 su 5

4,2

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Valutata 4 stelle su 5

We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... Leggi di più

Valutata 5 stelle su 5

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... Leggi di più

Valutata 4 stelle su 5

Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Editore

Scritti dall'azienda

Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

635 recensioni

5 stelle
4 stelle
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4,2

Tutte le recensioni

(635)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Learn about the World

My girls look forward to this and get to learn about the world. They enjoy writing the letters and posting it under the settee.
The only reason I didn’t give it the full 5 stars is due to the rewards through points on the website. I can only get the majority of points from social media edits or sharing pictures. Unfortunately I don’t share photos of my girls online and no longer have social media, so it is a shame as so hard to tier up. Other than that it’s been great

15 febbraio 2022
Non scritta su invito
Logo di Banjo Robinson

Risposta di Banjo Robinson

Hi Sophie, thank you so much for taking the time to write a review. We're very sorry that you found it difficult to reach further tiers in your Travel Treats account. The idea behind these tasks is to share Banjo's magic with your social media network so we can reach as many kids as possible, but we understand this may not work for you personally.

Please note that there's no requirement for your children's faces to be shown - pictures of the product, replies, activities with hands etc is absolutely fine! Your children won't be identified in any way by using these images.

There are some tasks that can help you easily progress without having to post on social media, please reach out to heythere@banjorobinson.com and we'll be happy to help with this!

Valutata 5 stelle su 5

We Love Banjo Magic

Myself & my son both LOVE Banjo Robinson! Customer support is second to none, they offer so many fun rewards & their products are wonderful. I'd recommend to anyone.

14 febbraio 2022
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Risposta di Banjo Robinson

Hi Naomi,

This is so lovely to hear, we are so pleased you are happy with our service and product!

Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Great activity

The concept of Banjo Robinson is great. My 7 year old loves receiving the letters. She is a little young for writing back and reading but is enjoying trying to write and leaving the letter for cat post.

13 febbraio 2022
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Risposta di Banjo Robinson

Hi Sharon,

Thank you for your feedback! We've just launched a new product for younger readers, please reach out to heythere@banjorobinson.com if you're interested!

You can now also share Banjo with your child's school so that more children can learn from him, Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

My daughter absolutely loves receiving…

My daughter absolutely loves receiving Banjo's letters every few weeks. She is ao excited to have a personal letter through the door and loves adding the stickers to her map, writing back to Banjo with her news and trying out the recipe cards! Would highly recommend!

12 febbraio 2022
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Risposta di Banjo Robinson

Thank you so much for your feedback - we are very glad to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Amazing invention

Amazing invention! The letters are very informative and fun! The extra information and resources are very generous. It is a great way to make kids write! Thank you.

12 febbraio 2022
Valutata 5 stelle su 5

Ideal even for younger kids!

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of our writing so she can practice writing her alphabet and improve her fine motor skills. Plus, she loves finding where Banjo has been and adding the stickers to the map. A really wonderful way to get even young children engaged with reading, writing and geography.

7 febbraio 2022
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Risposta di Banjo Robinson

Thank you so much for your feedback - we are very glad to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Just magical in every way

Just magical in every way. And excellent customer service x

6 febbraio 2022
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Risposta di Banjo Robinson

Thank you so much Khizra :)

Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Banjo Journal

I’ve bought Banjo journal to my 6 years old daughter for Christmas and she absolutely loves it. She writes every day few words about her day and how she feels. There are also lots of interesting facts in there which she keeps looking at over and over again. She has just received her first letter from Banjo and she can’t wait for more to come. The world map is a fantastic idea and all products are great. Happy child, happy family X

5 febbraio 2022
Non scritta su invito
Logo di Banjo Robinson

Risposta di Banjo Robinson

Thank you so much for your feedback - we are very happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

We has lost my sons map and stickers…

We has lost my sons map and stickers used on this when decorating his bedroom, a few message later and all resolved, with new map and stickers sent out..we love the product and it engages both my six and four year old. Service was quick and with warmth

4 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Our favourite penpal!

My grandson absolutely loves getting his letters from Banjo and can't wait to find where he is on the map. He particularly enjoys the facts, matching the flags and talking about what he has learned. As an adult, I love being creative with the personalisation and linking the letters to his interests. It is a fantastic idea!

3 febbraio 2022
Valutata 5 stelle su 5

You will NOT regret it.

Subscribing to Banjo’s letters is one of the best decisions I’ve ever made for my child. Each parcel is meticulously crafted, and the customer service could win international awards, in my opinion. If not for my child’s natural loss of interest due to her age, I’d have kept this going forever.

2 febbraio 2022
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Risposta di Banjo Robinson

Hi Vijin,

Your review made us smile so much, THANK YOU!

We've launched a new product for our younger audience if you're still interested!

You can now also share Banjo with your child's school so that more children can learn from him! Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Fantastic

Fantastic
My little one absolutely loves it, (age 10)
The Map is up on the wall she gets very excited when the mail comes and looks forward to the activities set.
Thanks

1 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent Idea!!

When I first saw this advertised I wasn't sure if it was suited to my granddaughter. I shouldn't have been concerned its hit the spot and she just loves getting the letters and finding where he is on her map. She talks about Banjo all the time and is learning all sorts of things. Excellent customer service always helpful and quick to reply

29 gennaio 2022
Non scritta su invito
Logo di Banjo Robinson

Risposta di Banjo Robinson

Hi Janet,

Thank you so much for your feedback - we are very happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 5 stelle su 5

Over the top service

Over the top service! Always prompt and insightful. If you have a problem they with walk you through it and do their best to resolve it.

28 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent product

Excellent product... This is so much more than just a letter writing subscription service. The fortnightly packs come with personalised letters, letter templates, recipes, stickers and a dose of magic, akin to the magic of the tooth fairy and Santa! Banjo has become part of the family. You can also earn extra treats for free by joining their travel club (free!) which is so lovely too. It's an amazing product and we highly recommend Banjo Robinson!

28 gennaio 2022
Non scritta su invito
Logo di Banjo Robinson

Risposta di Banjo Robinson

Hi Kay,

Thank you so much for your feedback - we are SO happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Valutata 3 stelle su 5

Not for me

The letters are designed with bright colours and attachments. My son did really like the map that came with the first letter. I signed up to try and encourage my child to read more and tried to get him to read a small section (with the promise that I'd read the rest of the letter) but he found the letters too wordy, long and challenging. My real issue with the subscription was that it took me a while to work out how to cancel it. I get that the company doesn't want to lose money/customers so will want to discourage people from cancelling. However, a product should sell itself and if it doesn't it should be much clearer how to cancel it. My second issue is that they actually promised two free letters with the promo code i used before they started charging me but they only sent me one free letter and charged straight away for the second.

24 gennaio 2022
Non scritta su invito
Logo di Banjo Robinson

Risposta di Banjo Robinson

Hi, thank you so much for taking the time to leave us a review. We completely understand your point about the cancellation and agree that this should be addressed. In fact, as a result of your feedback, we've already implemented some changes regarding this issue.

We are continually working on developing and improving our product which includes looking at the length, format and story style of the letters - so your feedback on this subject is extremely helpful for us.

We'd like you to know that we take our customers' complaints very seriously and if you could please email us at heythere@banjorobinson.com with your account details, Dory - our Head of Customer Happiness - would love to get further feedback from you and resolve the issue you've had with the free letters!
Once again, we very much appreciate your review and Dory hopes to hear from you soon.

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