We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... Leggi di più
L'azienda ha risposto
My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... Leggi di più
Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020
Informazioni di contatto
Regno Unito
- banjorobinson.com
4,2
Molto buono
635 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Does anyone know if this is still…
Does anyone know if this is still going? We had a trial, kids loved it and wrote back and now I've tried to continue the subscription and nothing...
12 giugno 2026
Non scritta su invito
Company seems to have stopped trading.
20 maggio 2025
Great value and quality literacy…
Great value and quality literacy adventure based product.
The children loved everything about Banjo and I'd highly recommend it, based on that and the intuitive responsive customer service that was brilliant everytime
21 maggio 2025
My daughter has thoroughly enjoyed her…
My daughter has thoroughly enjoyed her Banjo Robinson experience ✨️
21 ottobre 2025
Lovely letters
This was a great letter addressed to children once a month from a cat travelling the world... It's a shame it is ending. My daughter used to look forward to her letter every month.
22 luglio 2025
I want to cancel my subscription but I…
I want to cancel my subscription as my daughter was no longer interested. I contacted Banjo Robinson, they responded very quickly and sorted the issue. Thank you very much for an excellent customer service.
11 ottobre 2025
Non scritta su invito
Risposta di Banjo Robinson
Hello Sana,
Our email address is heythere@banjorobinson.com. I believe you reached out to us, and one of my colleagues has already helped you with your query! :)
Order month ago still no pack
Ordered items month ago and still nothing. Very disappointed
4 ottobre 2025
Non scritta su invito
Unauthorized £23.00 on the 21st June…
Unauthorized £23.00 on the 21st June 2025 was taken out of my bank account _ please return my money - very upset - you have my mobile please call me to return my money asap
20 maggio 2025
Risposta di Banjo Robinson
Dear Bhupinder,
We sincerely apologise for any confusion or inconvenience caused. Our records indicate that your subscription was cancelled and refunded as requested. We emailed you a few times to discuss this further, as we do not have your phone number, but unfortunately did not receive a response.
Regarding the billing issue, the renewal after 32 days is a standard procedure, mentioned during checkout and on our partner's offer page. We strive to provide transparent information to all our users, and we’re so sorry for the misunderstanding on this occasion.
Please reach out to us directly at heythere@banjorobinson.com if you would like to discuss this matter further, or if there's anything else we can assist you with.
Really good at teaching our children of…
Really good at teaching our children of the different countries with the map we also have banjo robbinson teddy we take on our adventures and take pics of happy memories. And the stickers for the map is great to.
21 maggio 2025
Good Material for Kids
18 febbraio 2025
Good experience
Good experience, quick and efficient response, all questions I had were sorted.
18 febbraio 2025
We use for home education
My son has loved receiving these letters each month for the past two years filling in his map with the stickers sent and making the recipe’s
26 gennaio 2025
Great for learning
Our Daughter is a reluctant reader and writer. However, she will always write to Banjo. His letters make great talking points and she is excited to learn more about the country Banjo is visiting each month. She also enjoys using the stickers.
22 gennaio 2025
My son loves receiving banjo's…
My son loves receiving banjo's adventures. Great value for money.
Amazing facts and the activities included are a great addition to the pack.
We both look forward to opening the envelope and doing the recipe from the place banjo visits.
Highly recommend this as it gives kids something to look forward to with the anticipation of learning something new.
25 novembre 2024
Lovely gift for kids!
1 ottobre 2024
Non scritta su invito
Wouldn't recommend based on my…
Wouldn't recommend based on my experience. I purchased this on the 10th of October, didn't receive my welcome email or welcome pack. December now and the 1st country has arrived. Very disappointing, doesn't live up to what is expected.
6 dicembre 2024
Non scritta su invito
Risposta di Banjo Robinson
Hi Jennifer,
Thank you for bringing this to our attention, and I want to start by apologising for the disappointment you’ve experienced starting your subscription.
Our subscription deliveries are always sent during the first week of each month. Although your first delivery was sent out during the first week of November, as per our schedule, it’s clear that something went wrong, and it did not reach you as expected. We are deeply sorry for this error and the inconvenience it caused.
As your pack was reported missing at the end of November, we restarted your subscription in December so you would receive your introductory pack and country pack. I’m glad to see your first delivery arrived in December. However, I completely understand how this experience fell short of your expectations, and we’re committed to ensuring your future deliveries are received correctly and with no further issue. Again we apologise for these errors that have disrupted your experience!
Please don’t hesitate to reach out if there’s anything else we can do to make up for this situation. Your satisfaction means the world to us, and we’d love the chance to restore your trust in us.
My daughter loves Banjo and learning…
My daughter loves Banjo and learning the culture of different countries. It is quite interesting for her to find out facts about every country, food, animals,flag colours, she loves writing back to Banjo and leaving the letter under the sofa. I do believe she would prefer Banjo toy at some point.
20 ottobre 2024
Absolutely love Banjo Robinson!
25 giugno 2024
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.