Highest quality good at the best price possible. Closest to the live market price. Other providers such as bullionbypost adds a higher spread to the live price. Always satisfied with their products an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Leggi di più
L'azienda ha risposto
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Leggi di più
L'azienda ha risposto
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informazioni di contatto
48 Hatton Garden, EC1N 8EX, London, Regno Unito
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Eccellente
385 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Discreet delivery
Discreet delivery, good store interface and easy to communicate with.
17 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Have been dealing with Francis and all…
Have been dealing with Francis and all at Baird for nearly 50 years
Tip top company 🙏
Jonathan Willliams
Jewellery Cave
10 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to leave a review for Baird & Co. We appreciate your long-standing trust in us and look forward to continuing to serve your precious metal needs for many years to come.
Best regards,
Baird & Co.
Excellent service from all departments
Excellent service from all departments, Had an issue with delivery and Baird were quick to rectify. Great customer service.
10 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We are sorry to hear of your delivery issue though are pleased to hear you were satisfied with our team's resolution and service.
We hope to serve you again in future.
Best regards,
Baird & Co.
Very efficient.
16 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Customer service very good even when…
Customer service very good even when being very busy they were informative and very polite on the phone providing good udates. Products are fantastic and delivery service excellent. Thank you to all at Bairds.
16 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Seamless purchase of silver brits from…
Seamless purchase of silver brits from Baird. Pick up from store.
13 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Honestly and integrity 10/10
Excellent trusting service 10/10 on every aspect.
Honest professional and approachable.
Would not hesitate to recommend their services
Explaining all aspects of gold investment process.
Thank you
FCC
13 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Very professional staff that helped…
Very professional staff that helped through out the process.
12 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Top of the range!
12 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
£45 for delivery!!!!!!!!!!!!!!!!!!
12 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. - we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this.
Charges are determined both by value and weight as all parcels are fully insured. They are also reflected as separate line item on invoices in the interest of clarity.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great service great prices
Customer service was very friendly, helpful and efficient.
First time using them to scrap some silver.
I was served by Jeylan who was extremely helpful. My friend also praised the customer service he received from another colleague when he scrapped some gold.
Prices were best around and we really appreciated the first class service and how easy it was to set up an account despite being first time customers.
27 febbraio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team - we will be sure to pass it on to the relevant team members.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Very slow!!!
Very slow service. I paid for my gold bar and then had to wait weeks just to be told it was ready for collection. In that time, the gold price went up and then dropped again, costing me the profit I should have made. Extremely frustrating and unacceptable.
The only positive was the friendly reception lady, so I’m giving 3 stars for her alone.
10 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Please do check our website for live updates on order lead times - our teams are working hard to fulfil orders as quickly as possible and we are doing our best to improve on our current timings.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Best regards,
Baird & Co.
they sell you the metal hold your money…
they sell you the metal hold your money for 20 (working) days and if you're lucky you may get delivery. Why don't they just say we don't have it available right now so that i can do something else with my funds rather than they pocket the interest ... shocking!!!!
25 febbraio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - our teams are working hard to fulfil orders as quickly as possible and we are doing our best to improve on our current timings of 20 business days.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Best regards,
Baird & Co.
Company name should be Baird & Cowboys…
Company name should be Baird & Cowboys (I'm assuming that's what the Co. is short for).
Placed an order on 5th February 2026, everything seemed fine as payment was successful.
Showed as £xxxxx paid and 0 left to pay on order and order Processing.
After checking the status of my order a few days ago I noticed my order had been cancelled on 10th February for some strange reason, maybe because Gold & Silver prices was more expensive and Baird & Cowboys couldn't fulfil my order at purchase price?
No call or email to advise me that my order had been cancelled and why.
Sent an email in early hours of 20th February, I didn't expect a reply right away so called them later on 20th February for more information and my call was cutoff after 30 mins waiting.
Total shambles.
I placed 4 orders with The Royal Mint at the end of January 2026, all orders were fulfilled within 1 working week with no issues.
Shame on you Baird & Cowboys.
20 febbraio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations.
Please note all online orders are settled by bank-to-bank payment at the time the order is placed. It is possible that, as part of their own monitoring and checks, clients' banks will hold or withdraw payment without instruction. If this happens, we do not receive notification though the order is automatically cancelled due to payment failing.
We would advise clients check directly with their bank if any issues arise as we unfortunately have no control or visibility over this.
Best regards,
Baird & Co.
Placed an order on 27th jan
Placed an order on 27th jan, at the time said waiting times were 7-10 days, it’s now the 20th feb still no word on eta for delivery after 2 emails,
Has now been 28 days since placing the order, no communication whatsoever
order #71421
27 gennaio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Whilst we note your order was delivered last week, we apologise for the delay in you receiving it.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very poor customer service.
Very poor customer service.
Most unhappy with whole buying experience.
27 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will be in touch via email shortly to discuss this further.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Perfectly crafted gold or silver bars…
Perfectly crafted gold or silver bars from a company with heritage and decades of experience. British-made. The waiting time is slightly longer than with dealers, but it’s worth it.
30 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
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