Highest quality good at the best price possible. Closest to the live market price. Other providers such as bullionbypost adds a higher spread to the live price. Always satisfied with their products an... Leggi di più
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The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Leggi di più
L'azienda ha risposto
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Leggi di più
L'azienda ha risposto
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informazioni di contatto
48 Hatton Garden, EC1N 8EX, London, Regno Unito
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Eccellente
385 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really difficult and usual company to…
Really difficult and unusual company to deal with in all regards. Ordered a 5oz silver bar start of February. Took a whole month to start the delivery process. They use a dedicated bullion delivery firm...even for a 5oz bar. This delivery company dont tell you they are coming. They tried four times...on the last time I caught them on my ring and spoke to the driver who refused to deliver next door, wouldn't leave it in a safe place, insisted I had to take it through my door. Well, I was at work on every occasion with no option to be at home and how would I have known when when they don't tell you. Baird &Co then advised I would be charged for attempted redelivery and they don't do refunds. But I could drive the 180 miles both ways to London to collect. Eventually offered a refund but that has never arrived. So no silver, no refund. Most bizarre purchase experience I've ever faced for such a small transaction.
20 marzo 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Whilst our delivery partners make every effort to ensure successful delivery, we appreciate this was the case on this occasion.
We believe we have now fully addressed the issues regarding your order, however, please do not hesitate to reach out to us again if there is anything further we may do.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
No action or acknowledgment from their complaints team
Online orders and phone queries so far have been dealt properly by Braid team until recently I raised a complaint via email regarding the manner a delivery was done on a recent order for which I still haven't had any response from their complaints handling team,not even an acknowledgement for almost a month now.The item was delivered at my door step for public view when I was not at home. For the amount charged for delivery this is not the service I expect for a high valued item.
It will be good if Braid address these complaints and concerns of their customers and deal with them seriously.
17 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to provide a seamless delivery experience, we appreciate this was not the case on this occasion. We have passed on this feedback to them to ensure service is improved. Lastly, we apologise for the delay in responding to you and will contact you via email shortly.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Excellent Service
The customer service was friendly,helpful, professinal and efficient. They are happy to answer your question. I will definately recomend them.
26 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
My experience was learning about gold…
My experience was learning about gold and silver and very good customer service
26 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
clear communication and hand delivered…
clear communication and hand delivered by a pro company. on time and quality product.
First class precious metal dealer. Highly recommend.
25 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Delivery
The only criticism I have is that I had no idea when it was arriving. I was out when the courier arrived. Thankfully he did another job and came back.
I have no complaints about him though he was lovely and so professional
A delivery schedule like other companies would make this 5 star
25 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. and for your kind words.
Whilst our delivery partners make every effort to ensure successful delivery, we appreciate this was not initially the case on this occasion. We will take your feedback onboard to ensure service is improved.
We hope to serve you again in future.
Best regards,
Baird & Co.
Very friendly staff
Very friendly staff and helped me with some silver coins for my girls, and the lady who served me was very friendly and helpful and I felt very happy with my purchases and would definitely buy from here again
25 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to see you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great Customer Service and real support…
Great Customer Service and real support when needed. A great company to do business with.
11 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to see you again in future.
Best regards,
Baird & Co.
Too lovely ladies Frances and Abigail…
Too lovely ladies Frances and Abigail where is he going? Nice to talk to sort out any problems been dealing with this company over 40 years now
23 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to leave a review for Baird & Co. We appreciate your long-standing trust in us and look forward to continuing to serve your precious metal needs for many years to come.
Best regards,
Baird & Co.
Ordered 5 silver coins
Ordered 5 silver coins, bank blocked the order as bank details didn't match the recipient expected bank details. Tried placing the order a second time as advised and blocked again. Followed this up multiple times to chase a solution. Was requested to fulfill both duplicate orders. I accepted to pay for both orders even though I only wanted to order 5 coins. Asked to put both orders in one delivery as delivery is alot! Been trying weeks now to pay for the order and chasing multiple departments and customer service to no avail. Nobody has gotten back to me. I've given up chasing it. Customer experience is poor.
17 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations.
Please note all online orders are settled by bank-to-bank payment at the time the order is placed. It is possible that, as part of their own monitoring and checks, clients' banks will hold or withdraw payment without instruction. If this happens, or payment fails for any other reason, we do not receive notification though the order is automatically cancelled.
We would advise clients check directly with their bank if any issues arise as we are unable to proceed with any transaction until payment has been received and we have no control or visibility over this. Whilst there are no active orders on our system, we would like to discuss this in greater detail and will reach out shortly.
We hope to be able to regain your trust.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Due to shortage my order arrived after…
Due to shortage my order arrived after 2 weeks. Another after 4 weeks. Staff said due to shortage waiting for silver to arrive.
19 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to five business days. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Lastly, we would like to highlight that no delays have been incurred due to a shortage of any metal. We apologise if this message was conveyed to you and would like to assure it was incorrect if so.
Best regards,
Baird & Co.
For bullion bars
For bullion bars, Baird is probably the best choice in the UK, satisfactory experience with them, note website operates for purchases when market open.
11 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Very competitive prices and good service
19 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Silver orders
The silver was excellent and the website was also very easy to navigate, the only thing I had an issue with was the time scale my orders took to arrive? I did realise though at the time there was a lot of people purchasing silver so all forgiven, they did use FedEx and my items came securely so ended up very happy, will certainly use again.
19 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to five business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
10/10 service
12 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
This company make me wait for so long…
This company make me wait for so long in that much time price drop big time and I told them I want refund and thay said no refund and if i resell it to them £3000 bar they will buy back for £1900. Very disappointed
18 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to five business days. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock. Please also note that silver purchases incur VAT at the standard rate of 20%. As with any other transaction, this is not reflected if you were to sell back to us.
Best regards,
Baird & Co.
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