Highest quality good at the best price possible. Closest to the live market price. Other providers such as bullionbypost adds a higher spread to the live price. Always satisfied with their products an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Leggi di più
L'azienda ha risposto
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Leggi di più
L'azienda ha risposto
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informazioni di contatto
48 Hatton Garden, EC1N 8EX, London, Regno Unito
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Eccellente
385 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Buyer beware!
Had an email 5 days ago that the silver had been packaged. Waited a few days for delivery notification then emailed asking where delivery was and had no answer. Emailed again a day later again no answer. I am now starting to believe that they do not have any silver in stock and the 20 day waiting period is to give them time to buy from retail to sell on. Been buying silver for many years but will never use this lot again. Let’s see if I get a reply or are reply’s only for when you give 5 stars.
UPDATE 16 Feb-now over a week since I received the email saying the silver had been packaged. 3 emails sent with no reply and no reply on here either. I will keep updating until I get a response.
UPDATE 18 Feb- had an email from ‘Danny’ saying the silver had not been sent. To be clear had an email 10 days ago saying it had been packaged but they have not dispatched. This makes no sense and is completely unacceptable. I will keep on updating until my silver is received.
UPDATE 22 Feb- exactly 14 days today since I received the email saying silver had been packaged (this was sent by them on a Sunday so clearly this is a business day for them). Now completely disgusted. BAIRDS-can I come to London to pick up the silver you have packaged but are unwilling to send?
UPDATE 4 March-Silver received yesterday working day 19. 3 weeks after receiving email saying silver had been packaged.
This has not been a good buying experience and 1 month wait in current climate is unacceptable-Communications are terrible.
I have upgraded to 2 stars but will not be using Baird again.
13 febbraio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Unfortunately, as there is no associated email address with your review, we have been unable to find a record of your transaction. We are keen to address your concerns and speak further your recent experience. We would therefore appreciate it if you could contact us on sales@bairdmint.com in order to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
very poor after sales
Good at selling, but if you have a problem, you will wish you had gone somewhere else! They have ignored my last 3 e-mails.
10 febbraio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Unfortunately, as there is no associated email address to your review, we have been unable to find a record of your transaction. We are keen to address your concerns and speak further your recent experience. We would therefore appreciate it if you could contact us on sales@bairdmint.com in order to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great customer experience
First time customer and flawless transaction. If you are getting into silver or gold, its a great place to start buying.
23 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Contacted Baird by email 3 times
Contacted Baird by email 3 times. But got no response to my enquiries.
30 gennaio 2026
Risposta di Baird & Co.
Thank you for your review of Baird & Co. Whilst we are currently experiencing exceptionally high levels of enquiries, we are sorry for the delay in responding to you.
We would like to discuss this in greater detail so will reach out via email soon.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
The transactions went very well
The transactions went very well. In my opinion the delivery time is to long and very expensive for royal mail delivery
22 gennaio 2026
Risposta di Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We will also take your thoughts on our current delivery partners into consideration and thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
Long ordeal still unsure if im even going to receive
Ordered a product around 15-20 business days ago had one email saying my product was being packed still hasnt arrived yet
20 gennaio 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
Whilst we have found no record of your order, we are keen to address your concerns and speak further on your recent experience. We have reached via email and look forward to hearing back from you. We would also appreciate it if you could include the email you received from us in your response.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
I have bought gold and silver from this…
I have bought gold and silver from this company before and the prices have always been fair and delivery has always been prompt.
21 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve.
As stated on our website, our Hatton Garden showroom opening hours of 09:30 - 16:30 remain the same, however, in order to ensure all clients are fully served, last admittance is currently at 15:45. We encourage you to check our website for any updates prior to visiting.
We thank you for your continued custom and hope to see you again in future.
Best regards,
Baird & Co.
Buying made easy
Smooth process of buying. Although it would be nice if they were opened one weekend.
26 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and will take your comments into consideration.
Best regards,
Baird & Co.
Reliable service good communication
Reliable service good communication. Would be nicer to get things delivered quicker.....but understood demand is high for precious metals
22 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
Having bought from Baird i can only say…
Having bought from Baird i can only say service and delivery is exceptional.They keep you informed throughout. Would definitely recommend there service.
23 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Simple and efficient
The web site described a delay due to high demand and delivery was within the specified time frame so it was a simple and efficient process from beginning to end
23 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
No nonsense and easy purchase.
22 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Good delivery service considering…
Good delivery service considering National shortage. Only few days delay
22 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
100oz bar
Ordered my bar on the 8th of January, and it arrived within 2 weeks. Was very fairly priced compared to other companies.
22 gennaio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings of 10+ business days (as mentioned on our website).
We hope to serve you again in future.
Best regards,
Baird & Co.
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