Highest quality good at the best price possible. Closest to the live market price. Other providers such as bullionbypost adds a higher spread to the live price. Always satisfied with their products an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Leggi di più
L'azienda ha risposto
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Leggi di più
L'azienda ha risposto
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informazioni di contatto
48 Hatton Garden, EC1N 8EX, London, Regno Unito
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Eccellente
385 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick and efficient service
9 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Not same professional level of service i received before.
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs. Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
We have looked into the issues regarding placing new orders and we will reach out shortly. We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
I ordered a 1kg silver bar good price…
I ordered a 1kg silver bar good price it took a little while to arrive but i have purchased from them before and always arrived so good service overall . Pleased .
5 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Product good, let down by delivery company.
I am pleased with the product I purchased. I did, however have concerns with the delivery company, Yolk as there was not enough information (no time or date) about when the product was being delivered.
3 marzo 2026
Risposta di Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve.
We will take your comments on your delivery experience on board and discuss them with our delivery partners. Thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
When placing order online getting all…
When placing order online getting all correspondence immediately and when go for collection have not to wait immeditely being served. Staff are very friendly and professional.
6 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Happy customer
My first time here, very happy with the service, friendly and professional
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Delivery took a very long time
Delivery took a very long time. They initiated the process of delivering after my call which is 22 business days from my order placed.
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days though peaked at twenty earlier this quarter. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock. Whilst we note your order was delivered within 17 working days from when it was placed, we apologise for the delay.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very happy with my order
Very happy with my order. If they would also drop the delivery price, that would be great.
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co., we appreciate your kind words.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. Regardless, we actively try to ensure these are as reasonable as possible and we will ensure any savings are passed on to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your exceedingly kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Very helpful.
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I buy my grandchildren’s birthday…
I buy my grandchildren’s birthday presents from Baird&co I feel I always get the best price and the online ordering is super easy for when I am unable to shop in store.
4 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
CAREFUL
poor communication. held @ ransom after paying substantial amount. different requests and promises from different ppl and departments and no promises fulfilled until legal treat. over 2 months for finalise the matter. CAREFUL
3 marzo 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The distinction between personal and business accounts is one we must maintain clear at all times. Whilst we note your order was delivered within 24 working days from when it was placed, delays (beyond those stated on the home page of our website) were incurred due to issues relating to this.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I trust them completely
I trust them completely, very honest business with low commission on gold and silver.
23 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Customer service is non existent
23 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will be in touch via email shortly to discuss this further.
Best regards,
Baird & Co.
A renowned brand you can trust good…
A renowned brand you can trust good value and great customer service
27 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Best customer service ever
23 marzo 2026
Non scritta su invito
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Had to wait 3 weeks for my order…
Had to wait 3 weeks for my order (things have improved since). Also requested to have my delivery made on my days off work but this was ignored but corrected after I called them. My emails were largely ignored and their delivery charge has gone up. But overall the product sent was amazing.
25 febbraio 2026
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. Please always feel free to contact us directly with any requests and we will do our best to accommodate.
We hope to serve you again in future.
Best regards,
Baird & Co.
Risposta di Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
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