Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
L'azienda ha risposto
From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,6
Nella media
197 recensioni
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Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
I was impressed with the quick delivery…
I was impressed with the quick delivery and the way they where packed,the earrings are of good quality but I think they a little bit fragile for every day wear,but I am not disappointed but probably wouldn’t buy again.
18 dicembre 2023
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to leave your feedback.
We're pleased to hear that the quick delivery and packaging met your expectations. We appreciate your honesty about the earrings' durability, and we'll consider your comments as we strive to improve our products.
Kind regards,
Bail & Stone
For the price the ring is extremely thin
19 dicembre 2023
Risposta di Bail & Stone
Good afternoon Nicole,
Thank you for taking the time to share your feedback.
We appreciate your comments, and we apologise if the ring's thickness did not meet your expectations concerning the price.
I want to assure you that customer satisfaction is our priority, and we stand behind the quality of our products. If the ring does not meet your expectations, we offer a 30-day money-back guarantee from the day of delivery.
If you have additional queries or wish to discuss further, please feel free to contact us at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Great products and delivery.
11 dicembre 2023
Risposta di Bail & Stone
Good afternoon Gill,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Great packaging arrived well protected
18 dicembre 2023
Risposta di Bail & Stone
Good afternoon Stuart,
Thank you for taking the time to leave your positive feedback.
Kind regards,
Bail & Stone
Easy to order delivery was excellent
Easy to order delivery was excellent, jewellery was really beautiful and a good price
18 dicembre 2023
Risposta di Bail & Stone
Good afternoon Maureen,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Christine,
Thank you for taking the time to share your fabulous feedback.
Kind regards,
Bail & Stone
I had a bed experience
I had a bed experience, not totally bail & Stone's fault, I made my 1st order on the 13 of December, iv had 3 Rings sent out all the same size which are too small, I'm still waiting for the Right size to be delivered
15 dicembre 2023
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your feedback.
I apologise for the inconvenience and frustration caused by the sizing issue with your orders. I regret any delay in meeting your expectations.
If you wish to discuss this further or have any queries, please do not hesitate to contact us for free at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to help.
Kind regards,
David Whitfield
Customer Service Manager
Fast delivery,nice packages as it was a…
Fast delivery,nice packages as it was a Christmas present & the earrings were perfect
6 dicembre 2023
Risposta di Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Alan,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your fantastic feedback. We are happy to hear how much the jewellery is loved.
Kind regards,
Bail & Stone
Good purchase delivered quickly well…
Good purchase delivered quickly well packaged and as described.
13 dicembre 2023
Risposta di Bail & Stone
Good afternoon Anthony,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Ben,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Really great website
Really great website. Easy to use. Prompt dispatch and delivery.
11 dicembre 2023
Risposta di Bail & Stone
Good afternoon Sam,
Thank you for taking the time to share your wonderful comments.
Kind regards,
Bail & Stone
Great quality jewelry 👍
11 dicembre 2023
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Beautiful ring my husband got me it for…
Beautiful ring my husband got me it for Christmas x
11 dicembre 2023
Risposta di Bail & Stone
Good afternoon Lorraine,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Quick easy transaction
Quick easy transaction, very good delivery time , no complaints whatsoever..A+++++
7 dicembre 2023
Risposta di Bail & Stone
Good afternoon Kevin,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Excellent service and quality products
6 dicembre 2023
Risposta di Bail & Stone
Good afternoon Paul,
Thank you for taking the time to leave your excellent feedback.
Kind regards,
Bail & Stone
I ought on line I order a ring that I…
I ought on line I order a ring that I had been looking at for a while for a special friend I was really very disappointed when I received it the photo I think was very deceiving in very small in deed to thee photo in the advert
5 dicembre 2023
Risposta di Bail & Stone
Good afternoon Patricia,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the ring didn't meet your expectations upon receipt. We appreciate your feedback, and I want to clarify that we do provide detailed item specifications, including dimensions, on our website before placing an order.
However, ensuring your satisfaction is our top priority. If the order did not meet your expectations, you can return it for a full refund within 30 days of delivery under our money-back guarantee.
Should you require further assistance or wish to discuss this matter in more detail, please don't hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service available Monday to Friday from 9 am to 5 pm. One of our team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Absolutely 5* service and item ordered…
Absolutely 5* service and item ordered was beautiful! Delivered quickly which was appreciated as a Christmas present. Definately shop from them again and highly recommend
19 dicembre 2023
Non scritta su invito
Risposta di Bail & Stone
Good afternoon Michelle,
Thank you for taking the time to share your 5-star review.
We're thrilled to hear that you had a positive experience with us.
Kind regards,
Bail & Stone
Not the dream before Christmas 😂😤
10 days before Christmas order something online to then be let down on a Friday luckily I can still get it from another site in time for Christmas. I suggest maybe paying the extra bit and go with the bigger brands just to save any disappointments before Christmas!
15 dicembre 2023
Non scritta su invito
Risposta di Bail & Stone
Good afternoon Mr Jack Harrison,
Thank you for taking the time to provide your feedback, and I apologise for the disappointment you've experienced.
I appreciate your feedback, and I understand the urgency of Christmas orders. We're actively working to improve our processes to avoid such occurrences in the future. Your suggestion about considering larger brands is duly noted, and we'll strive to provide a more seamless experience moving forward.
If you require any future assistance or wish to discuss matters further, please feel free to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service available Monday to Friday from 9 am to 5 pm.
Kind regards,
David Whitfield
Customer Service Manager
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