Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
L'azienda ha risposto
From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,6
Nella media
197 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
Great customer service
Offered me a little extra as the bracelet I had was no longer in stock
20 febbraio 2024
Risposta di Bail & Stone
Good morning Miss Emma Harknett,
Thank you for taking the time to leave your 5-star feedback.
Kind regards,
Bail & Stone
Item arrived very quickly unfortunately…
Item arrived very quickly unfortunately I had to send it back as it wasn't as big as I thought easy returns refund processed the day after the item was received
4 marzo 2024
Risposta di Bail & Stone
Good morning Kathleen,
Thank you for taking the time to share your 5-star review.
We strive to provide accurate product descriptions and dimensions on our website, but we understand that sometimes these may not fully convey the actual size or appearance of an item. We appreciate your understanding in this matter.
Kind regards,
Bail & Stone
Had a query quickly rectified would…
Had a query quickly rectified would highly recommend
26 febbraio 2024
Risposta di Bail & Stone
Good morning Paula,
Thank you for taking the time to share your positive feedback.
We're glad to hear that we were able to quickly rectify your query. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Still given you 5 stars even though my…
Still given you 5 stars even though my product was a day late
23 febbraio 2024
Risposta di Bail & Stone
Good afternoon Tracy,
Thank you for taking the time to share your 5-star review.
Your feedback is invaluable, and we're continuously working to enhance our services.
Kind regards,
Bail & Stone
Excellent product and fast delivery.
13 febbraio 2024
Risposta di Bail & Stone
Good morning Mark,
Thank you for taking the time to share your excellent 5-star review.
Kind regards,
Bail & Stone
Brilliant 👏 my (now) fiancée loves it 🥳
15 febbraio 2024
Risposta di Bail & Stone
Good morning Vicky,
Congratulations on your engagement!
We are delighted to hear that your fiancée loves the jewellery.
Kind regards,
Bail & Stone
Very satisfied with my order
Very satisfied with my order, fantastic service.
17 gennaio 2024
Non scritta su invito
Risposta di Bail & Stone
Good morning Wendy,
Thank you for taking the time to share your wonderful 5-star review.
Kind regards,
Bail & Stone
Good price for what it is
Lovely ring, great price but the opal stone itself could have been a little better quality, Was mainly plain white with a tiny piece of flashy colour in the middle very hard to see compared to the pic of the ring on there website full of flashy colour,
Regards
Lewis
12 febbraio 2024
Risposta di Bail & Stone
Good morning Lewis,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the ring lovely and reasonably priced. However, we apologise for any disappointment regarding the opal stone's quality not meeting your expectations.
We regularly review our product descriptions and images to ensure they accurately represent the items. Your comments are appreciated and will help us make improvements to our overall customer experience.
Kind regards,
Bail & Stone
Arrived on time nicely packaged
9 gennaio 2024
Risposta di Bail & Stone
Good morning Jayne,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
A first class service I would recommend to anyone.
The gold ring I purchased for my granddaughter was beautiful, she adored it. It was well packaged in a lovely ring box and with a matching gift bag making it look quite exquisite and expensive looking. The delivery was very quick making the whole shopping experience with Bail & Stone a first class experience.
15 gennaio 2024
Risposta di Bail & Stone
Good afternoon Judith,
Thank you so much for taking the time to share your positive experience with us.
We are thrilled to hear that your granddaughter loved the ring, and we appreciate your kind words about our packaging and speedy delivery.
Kind regards,
Bail & Stone
Very Satisfied
From navigating the website to receiving the item the process was very easy. The item arrived promptly and in packaging that protected it. The inner packaging was lovely and very fitting for a special gift
5 gennaio 2024
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
It's wonderful to know that your order arrived promptly and was well-protected by our packaging. We take pride in ensuring that our customers receive their items in pristine condition.
Kind regards,
Bail & Stone
Very quick and very efficient service…
Very quick and very efficient service from you keep it up.
12 gennaio 2024
Risposta di Bail & Stone
Good afternoon John,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
amazing ear rings I received
What amazing ear rings I received. Not too big not too small. Perfect size and beautiful. Will be ordering ear rings for my daughter in law's birthday. Thank you
10 gennaio 2024
Risposta di Bail & Stone
Good afternoon Miss Wheatley,
Thank you for taking the time to share your amazing feedback.
It is wonderful to know that you had a positive experience, and we look forward to assisting you with earrings for your daughter-in-law's birthday.
Kind regards,
Bail & Stone
Lov.ey ring when I got the correct one…
Lov.ey ring when I got the correct one I ordered. Rox Anne very helpful
8 gennaio 2024
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your positive feedback.
Kind regards,
Bail & Stone
Well packaged good delivery
Well packaged good delivery. Bit smaller than I thought but nice earrings.
5 gennaio 2024
Risposta di Bail & Stone
Good afternoon Mrs Jane Morris,
Thank you for taking the time to share your feedback with us. We're delighted to hear that your order was well-packaged, and the delivery met your expectations.
We appreciate your honesty about the size of the earrings. We understand that size preferences can vary, and we're glad to hear that despite the size being a bit smaller than expected, you still find them nice.
Kind regards,
Bail & Stone
Absolutely in Love with my bracelet
Absolutely in Love with my bracelet
Quick efficient delivery
Informed of delivery from moment it was dispatched
28 dicembre 2023
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
We are thrilled to hear that you are absolutely in love with your bracelet.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good aftrnoon Natasha,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Seamless experience and quality item
Seamless experience. I was kept up to date at every stage of the shipping process, great delivery. Beautifully packaged. Fantastic earrings, quality items. My wife loves them. Highly recommended.
15 dicembre 2023
Non scritta su invito
Risposta di Bail & Stone
Good morning Pete,
Thank you for your fantastic feedback.
We're delighted to hear that you had a seamless experience and were kept up to date at every stage of the shipping process.
We're very happy to hear that the earrings met your expectations in terms of quality and that your wife loves them. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Was so impressed by this beautiful ring
12 dicembre 2023
Risposta di Bail & Stone
Good afternoon Joy,
Thank you for taking the time to leave your amazing 5-star review.
Kind regards,
Bail & Stone
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.