I’d strongly advise that you keep well clear of this company based on my experience. As I’ve previously indicated, I’m waiting now 3months for an uncontested refund, and keep getting told that ther... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Leggi di più
L'azienda ha risposto
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Leggi di più
L'azienda ha risposto
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informazioni di contatto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Regno Unito
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4,2
Molto buono
189 recensioni
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer service was excellent and…
Customer service was excellent and dealt with my query very quickly. Sent my sister her gift to Australia instead of me having to send it.
19 luglio 2025
Non scritta su invito
Risposta di Bail & Stone
Good morning Catherine,
Thank you for taking the time to share your feedback.
We’re delighted to hear that our customer service team was able to assist you quickly and make gifting to your sister in Australia a smooth experience.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Lovely Ring I got my daughter for her…
Lovely Ring I got my daughter for her 40th birthday
23 maggio 2025
Non scritta su invito
Risposta di Bail & Stone
Good afternoon Glenda,
Thank you for taking the time to share your wonderful feedback.
We hope your daughter had a fantastic 40th birthday and that the gift made it even more special.
Kind regards,
Bail & Stone
very subtle statement and comfortable
very subtle statement and comfortable. arrived on time and was carefully handled
18 luglio 2025
Non scritta su invito
Risposta di Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Fantastic purchase
Fantastic purchase! Very easy to order and came in no time at all.
Was everything my fiancée ever wanted!
17 luglio 2024
Non scritta su invito
Risposta di Bail & Stone
Good afternoon Ryan,
Thank you for taking the time to share your amazing review.
We're glad the ordering process was smooth and the delivery was prompt.
Kind regards,
Bail & Stone
Cannot recommend Bail and Stone enough
Cannot recommend Bail and Stone enough. Customer Service excellent, delivery precise and quality outstanding.
26 giugno 2025
Risposta di Bail & Stone
Good afternoon Leanne,
Thank you for taking the time to share your amazing 5-star review.
We're delighted to hear that you were happy with the service, delivery, and quality. Your recommendation is greatly appreciated.
Kind regards,
Bail & Stone
They were fantastic
They were fantastic, especially as the original ring was the wrong size, but they sorted it out for me.
25 giugno 2025
Risposta di Bail & Stone
Good afternoon Joshua,
Thank you for taking the time to share your feedback.
We're glad to hear our team could help get the sizing sorted quickly for you. Your satisfaction means a lot to us, and it's great to know you’re happy with the outcome.
Kind regards,
Bail & Stone
Thank you
Thank you. Clear website, item as described, delivered promptly. Well packaged and presented. Very nice item and perfect gift.
Thanks again.
9 giugno 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your 5-star review.
Your kind words are greatly appreciated and are a pleasure to read.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning David,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Although the stones were not what I…
Although the stones were not what I expected Amy played a blinder and arranged returns and reimbursement quickly and efficiently.
12 giugno 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your kind words.
We’re glad Amy was able to assist you promptly and efficiently.
Kind regards,
Bail & Stone
Diamonds much smaller than expected…
Diamonds much smaller than expected judging by the picture but service was impeccable
16 giugno 2025
Risposta di Bail & Stone
Good morning Paul,
Thank you for taking the time to share your feedback.
We’re glad to hear you found our service impeccable. We appreciate your comments about the diamond size and will certainly use this to make improvements to our overall customer experience in the future.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Darren,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Very pleased with my purchase looks…
Very pleased with my purchase looks stunning would definitely order from you again
29 maggio 2025
Risposta di Bail & Stone
Good afternoon,
Thank you for taking the time to share your wonderful 5-star review.
We look forward to helping you again with your next order.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good afternoon Carole,
Thank you very much for your excellent review.
We’re delighted to hear you had such a positive experience with us.
Your satisfaction is our top priority.
Kind regards.
Bail & Stone
Risposta di Bail & Stone
Good afternoon Daniel,
Thank you for taking the time to leave such an amazing review. We’re very pleased to hear your experience with us was so positive.
We’re delighted to hear you’re happy with your purchase and that it met your expectations.
Kind regards,
Bail & Stone
As described on the website
As described on the website. Small but beautiful, very classy.
1 maggio 2025
Risposta di Bail & Stone
Good morning Sue,
Thank you for taking the time to share your wonderful feedback.
Kind regards,
Bail & Stone
Risposta di Bail & Stone
Good morning Holly,
Thank you for taking the time to share your amazing feedback.
Kind regards,
Bail & Stone
Wasn't a great experience they dropped…
Wasn't a great experience they dropped the items to the wrong address for now apparent reason had to go searching for it when it said it was delivered when it wasn't the items itself were a bit flimsy I mean the chain broke as soon as someone more it which isn't great as a gift wouldn't really suggest going with them the items are a lot smaller than than pictured so now I have to replace one of the chains
22 aprile 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the issues you’ve experienced with your recent order.
I understand your frustration—it must have been incredibly frustrating to track down a misdelivered parcel, especially when you were expecting it to arrive safely and promptly. We also regret that the item did not meet your expectations in terms of quality and presentation, and I apologise for the disappointment this has caused.
Regarding the broken chain, if this is due to a manufacturing defect, we would be more than happy to offer a replacement under our warranty. Please don’t hesitate to reach out to our team with further details or photos, and we’ll do everything we can to resolve this for you.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
I couldn't find details on the size of…
I couldn't find details on the size of the stone. In fact it's minuscule so I can't give it to the intended recipient as she is a larger lady and it'd look ridiculous
22 aprile 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear that the item didn’t meet your expectations.
We do our best to provide clear and detailed product specifications on each product page before purchase, including information such as pendant height, stone dimensions, and total weight to help our customers make informed decisions. I’m sorry if this wasn’t clear or easy to locate in this instance.
We completely understand that buying jewellery online can sometimes be difficult without seeing the item in person. For that reason, we offer a 30-day money-back guarantee from the day of delivery, so if the piece isn’t suitable, you’re welcome to return it for a full refund.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9 am-5 pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
Delivery was late for a special…
Delivery was late for a special occasion
Had to run around last minute to find a replacement
16 aprile 2025
Risposta di Bail & Stone
Good morning,
Thank you for taking the time to share your feedback, and I’m sorry to hear that your order did not arrive in time for your special occasion.
We completely understand how frustrating and disappointing this must have been, especially when you had to make last-minute arrangements. This is far from the experience we aim to provide, and I apologise for the inconvenience caused.
If you need assistance with anything else or have any further questions, please feel free to contact us on 0800 97 88 111. Our phone lines are open from 9am-5pm (GMT), Monday to Friday, excluding bank holidays. Alternatively, you can reach out to one of our Customer Service Advisors via the live chat feature on our website or email us at sales@bailandstone.com, and we’ll aim to get back to you promptly.
Kind regards,
David Whitfield
Director of Customer Experience
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