Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... Leggi di più
L'azienda ha risposto
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Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... Leggi di più
L'azienda ha risposto
We booked a van on backpacker deals and we could not be happier with their customer service, we spoke with DQ who provided us with exactly everything that we needed, answered super fast and made us f... Leggi di più
Chris White is somebody that I have been working with, and have been friends with for years. He does everything to ensure his clients and staff are happy and taken care of. After years of working with... Leggi di più
Hired a van though this company after lots of frustration with other companies not having vans or dates available . I delt with Katie who was really patient and understanding when we had issues wit... Leggi di più
Backpacker Deals is made up first and foremost of people that love to travel and see the world. This is the one thing that comprises the culture of Backpacker Deals and the people that make up the team. It is from this foundation that everything else stems: Great customer service based on the understanding of how important it is to get your adventure right, the best adventures and offers based on personal experience and great prices based on the knowledge that the more adventures you can have, the better.
Level 2, 121 New Market Road, Windsor, 4030, Brisbane, Australia
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Thanks a lot, Katie, for kindly answering my questions! Your support gave me the courage to go ahead and book the tour!
Thankyou Chloe for assisting me with making this booking on a Vivid cruise - especially as I had some special needs - and you went above and beyond to make this all run seamlessly
We're really looking forward to our Vivid cruise
Thanks again - from Julie
Katie was fabbbb!! Literally needed a quick response and she sorted it instantly so grateful! 🩷
Thank you Ducan for assisting me during the process of the booking.
I was very demanding and with so many questions that they kindly answered and helped me to find the best option for my road trip
the help form one of your representatives named Katie on website chat was amazing and the service was very satisfactory
Duncan Esplin is so professional! Duncan Esplin responds to my questions timely and kindly thinks of many solutions for me. I have credit card issues and they are so complicated. He helped me deal with that in one hour. Thank hime for his time and the professional help.
We spoke about the tour details specific to my family. Katie was just awesome and answered all our questions and guided with all necessary details.
Got helped by Katie with a camper van booking and she’s been so helpful! I highly recommend Backpacker Deals
Katie fast respond and info help me to make decision easier.
Alan was really helpful, fast and kind! Now I am ready to book my new tour :)
Chloe was really helpful & got our Doubtful Sound cruise sorted! Plus we got to use our NZTT discount. She was very prompt with her replies & I’ll give her 6 stars if we get a room with a window!! Have just heard back from Chloe - 6⭐️
I live halfway around the world & communication was excellent even though I was clumsy & disconnected myself twice from the chat. They emailed me all of our conversations & got the job done quickly. Thank you to Chloe & Tharis
Big thanks to Chloe and Duncan for the quick comms.
Good operators!
Tharis answered all my queries promptly and helped me book and plan my trip within minutes. It was a lovely experience booking a trip through Backpacker deals. Thank you Tharis for your hard work!
10/10 Duncan Esplin is a legend would recommend made booking fun and easy, thank you so much, needs a raise
Katie answered all my queries promptly and helped me book and plan my trip within minutes. It was a lovely experience booking a trip through Travello.
Dave was really helpful and answered super fast, even gave some additional tips!
I had some questions about my trip to Kangaroo Island and Katie answered me everything and helped me with all I needed. Great costumer service! Looking forward for my trip tomorrow which surely will be great🥰
Very disappointing. I read bad reviews online but unfortunately I made the mistake to use Backpacker deals to hire a campervan. Please shop around before you book through this guys. I shopped around, only after I booked with them, and found a much better price for the same campervan and same period.
Moreover be aware there's hidden fees, such as processing/administration fees and payment fees. Also they offer a $50 Tour & Activity voucher for every hire to book an activity through their website, however they don't mention that you need to spend a minimum of $350 to redeem the voucher. I'll never book anything else with this company.
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