Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Leggi di più
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Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a fe... Leggi di più
L'azienda ha risposto
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be... Leggi di più
L'azienda ha risposto
Jackie at Autoserve was fantastic. She was incredibly polite and helpful with my booking. She even went the extra mile to ensure my Peugeot appointment was properly booked despite a double booking.... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Informazioni di contatto
2, Saint Kenelm Court, B62 8HD, Halesowen, Regno Unito
- autoserve.co.uk
4,6
Eccellente
346 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sometimes the old way is the best way!
I was having issues trying to arrange a service for my car. The online system was not giving me the options i needed. Fortunately i was assigned to a lovely man who basically picked up the phone to a local garage for me & had the car booked in the following week. Excellent service from Drew Skelding.
15 gennaio 2026
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Risposta di Autoserve Ltd
Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience from Drew.
Autoserve
Charlotte at autoserve was fantastic
Charlotte at autoserve was fantastic. She sorted out my situation promptly and efficiently. Charlotte got the assistance I needed. Thank you very much you are an asset to your company.
12 gennaio 2026
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Risposta di Autoserve Ltd
Thanks so much for taking the time to leave a review
Kind regards
Autoserve
Excellent customer service from…
Excellent customer service from Charlotte who booked my service and MOT in within a couple of hours.
12 gennaio 2026
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Risposta di Autoserve Ltd
Thank you for the kind words! We’re so glad you had a great experience.
Autoserve
Very good 👍......................
12 gennaio 2026
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Risposta di Autoserve Ltd
We appreciate you sharing your experience, thanks for your support
Autoserve
Charlotte was professional
Charlotte was professional and friendly.
The information she supplied was accurate which made the process of booking in the MG very straight forward. I would do anything to assist Charlotte in the future or her team
Thank you Charlotte.
My Kindest Regards to you,
Mr Stephen Eboma, Service Professional
9 gennaio 2026
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for your review! It means a lot to our team.
Autoserve
Friendly
Friendly, efficient service provided by Charlotte Siddle. Ten minutes after my initial phone call my vehicle was booked in to our preferred dealer.
Thank you Charlotte
9 gennaio 2026
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Risposta di Autoserve Ltd
Thank you for your review. We appreciate your feedback
Autoserve
Charlotte was so helpful and reassuring…
Charlotte was so helpful and reassuring - thank you
2 gennaio 2026
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Risposta di Autoserve Ltd
Thanks for sharing your experience with us
Autoserve
Great service from Charlotte
Charlotte dealt with me I was extremely anxious when I phoned Autoserve. Charlotte dealt with n
Me efficiently and eased my concerns she dealt with my problem superbly kept me informed of progress she is a true asset to Autoserve. Thankyou Charlotte
11 dicembre 2025
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Risposta di Autoserve Ltd
Thank you so much for taking the time to leave such a kind review. We truly appreciate your support and are glad you had a great experience with us
Autoserve
Great team at Autoserve
Great team at Autoserve, would recommend. Jackie especially went above and beyond to help us get our service documents from the garage for our end of lease. She was super friendly and attentive, making sure we were updated at every stage.
10 dicembre 2025
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Risposta di Autoserve Ltd
We’re very thankful for your feedback and for choosing us. It means a lot to our team to hear such positive comments
Autoserve
Charlotte was very polite on the call…
Charlotte was very polite on the call and asked all of the relevant questions.
As promised she called back within 15 minutes to confirm the booking and emailed all details across. Extremely helpful and pleasant.
11 dicembre 2025
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Risposta di Autoserve Ltd
Thank you for the great review! We’re so happy to hear you enjoyed your experience
Autoserve
Quick response time from Jackie
Quick response time from Jackie, thank you
9 dicembre 2025
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Risposta di Autoserve Ltd
We’re very thankful for your feedback
Autoserve
Booking service
Charlotte was very helpful in booking my car service, would highly recommend
5 dicembre 2025
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Risposta di Autoserve Ltd
We appreciate you taking the time to leave a review. We’ll be sure to share your kind words with our team
Autoserve
JACKIE
JACKIE who dealt with my query was absolutely amazing
She listened to everything I had to say then dealt with my problem with no fuss at all and kept me informed all the way
More people like Jackie are required
EXCEPTIONAL
3 dicembre 2025
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Risposta di Autoserve Ltd
Thank you for your thoughtful review. Our team works hard to provide a great experience, and feedback like yours truly motivates us
Autoserve
Super helpful customer service
Leah’s been super helpful with getting things sorted with the car as and when needed, honestly can’t fault the service
29 novembre 2025
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Risposta di Autoserve Ltd
Thank you for taking the time to leave this great review. We’re delighted to hear that Leah has been so helpful in getting everything sorted with your car whenever needed. Your kind words mean a lot, and we truly appreciate your positive feedback. We’ll be sure to pass this on to Leah — thank you again for your support!
Kind regards
Autoserve
Brilliant service from James at Autoserve…
I had a nasty experience at National Tyres on Penarth Road,Cardiff this morning.
My car was booked in for an MOTat 10am but was told at first that I didn’t need an MOT then to backtrack and say they needed authorisation.
The Manager then said that authorisation didn’t come through in 2minutes so they couldn’t do my MOT.
Immediately I phoned Autoserve who confirmed that authorisation had been given within 2 mins.
I then explained to the manager who said it was too late and I’d have to come back at 4pm. He was very rude and despite not having another car to MOT for 45mins refused to accommodate me!
James from Autoserve couldn’t have been more helpful. He suggested I take my car to another garage so as not to have to confront the obnoxious Manager!
He reassured me that it wasn’t my fault or Autoserve and regretted that I’d been subjected to such behaviour.
2 dicembre 2025
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Risposta di Autoserve Ltd
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered at National Tyres, but we’re very glad that James was able to support you promptly and help you avoid further frustration. Your kind words mean a lot we’ll be sure to pass them on to him. Thank you for taking the time to leave this review, and please don’t hesitate to reach out if you need anything else.
Kind Regards
Autoserve
Risposta di Autoserve Ltd
Thank you for your feedback
Kind regards
Autoserve
Risposta di Autoserve Ltd
Thank you for your feedback
Kind Regards
Autoserve
Urgent recovery of a vehicle
We required recovery of a vehicle to a garage for repair, the manufacturer breakdown assistance could not confirm that they would be able to attend as required and Charlotte arranged a trustworthy recovery company for us to move the vehicle so we could make our appointment. Thanks Charlotte
21 novembre 2025
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Risposta di Autoserve Ltd
Thank you for sharing your experience. We’re pleased to hear that Charlotte was able to step in quickly and arrange a trustworthy recovery service when you needed it most. Ensuring you could keep your appointment was a priority, and we truly appreciate your kind words. Thank you again for taking the time to leave this review — we’ll make sure Charlotte sees your feedback.
Kind Regards
Autoserve
Charlotte was quick and efficient and…
Charlotte was quick and efficient and truly wanted to help me out with my car issue. I have no words to describe just how grateful I am. She’s helped me twice now and couldn’t have picked a better person to help me out!
27 novembre 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you so much for this wonderful review. We’re delighted to hear how quick and supportive Charlotte has been in helping you with your car issues. It’s great to know she’s been able to assist you on more than one occasion, and your kind words mean a lot. We’ll be sure to pass your appreciation on to her. Thank you again for taking the time to share your experience!
Kind Regards
Autoserve
Service on Audi Q3
I phoned Autoserve yesterday to arrange a service on my Audi Q3, as my local Audi dealership did not appear on the list of available garages on the online portal. Jackie confirmed that the vehicle was due a service and took details of my preferred garage local to my home. Jackie messaged me this morning to say that the car is all booked in for a service at Audi Worthing on 10/12/25 and also arranged a courtesy car - what more could you ask for, thank you Jackie, you’re the best…!!! 😄
27 novembre 2025
Non scritta su invito
Risposta di Autoserve Ltd
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that Jackie was able to assist you and make the booking process smooth and stress-free. We’re glad everything is arranged for your Audi Q3 service at Audi Worthing, including the courtesy car. Your kind words mean a lot to us — we’ll be sure to pass them on to Jackie. Thank you again
Autoserve
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