Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Leggi di più
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Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a fe... Leggi di più
L'azienda ha risposto
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be... Leggi di più
L'azienda ha risposto
Jackie at Autoserve was fantastic. She was incredibly polite and helpful with my booking. She even went the extra mile to ensure my Peugeot appointment was properly booked despite a double booking.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Informazioni di contatto
2, Saint Kenelm Court, B62 8HD, Halesowen, Regno Unito
- autoserve.co.uk
4,6
Eccellente
346 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The whole process of reporting my…breakdown
The whole process of reporting my breakdown and getting back on the road was handled very efficiently. The lady dealing with my call (Charlotte) was extremely helpful and courteous and kept me informed of progress, as did the breakdown man who came out from Ford Assist who was very knowledgeable and got me back up and running in no time.
2 marzo 2026
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Risposta di Autoserve Ltd
Thank you for taking the time to share your feedback.
We’re delighted to hear that the process of reporting your breakdown and getting back on the road was handled efficiently. It’s great to know that Charlotte was helpful and courteous throughout your call and kept you informed of the progress.
We’re also pleased that the Ford Assist technician was able to assist you quickly and get you back up and running in no time.
Thank you again for your kind comments.
Kind Regards
Autoserve
Very efficient did exactly what I…
Very efficient did exactly what I requested
5 marzo 2026
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Risposta di Autoserve Ltd
Thank you for your feedback.
We’re pleased to hear that your request was handled efficiently and exactly as requested. We appreciate you taking the time to share your experience.
They are racist people
They are racist people, check yoitibe and insta...boycott them if you are aussie...
5 marzo 2026
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Risposta di Autoserve Ltd
Hello,
We believe this review has been posted in error. Our company is based in the United Kingdom and we have no affiliation with any business in Australia or with yourself.
As this review does not relate to our company, we kindly ask that you remove it from our page.
Thank you for your understanding.
Regards
Autoserve Ltd
Wonderful helpful staff
Wonderful helpful staff. System issues caused a delay with my van being serviced but Jackie and the team couldn't do enough to help. Wonderful service.
4 marzo 2026
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Risposta di Autoserve Ltd
Your kind comments about the team and the service you received are greatly appreciated, and we will be sure to pass your feedback on to them.
Jackie was extremely helpful and got my…
Jackie was extremely helpful and got my booking sorted quickly and efficiently
3 marzo 2026
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Risposta di Autoserve Ltd
Thank you for your generous feedback. It is always encouraging to receive confirmation that our efforts are making a difference.
Very friendly and helpful
Very friendly and helpful. Thanks so much for your help
3 marzo 2026
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Risposta di Autoserve Ltd
Thank you for your review. We value all customer feedback and are encouraged by your positive comments.
Great experience
Great experience - fast and efficient service and help from Charlotte.
2 marzo 2026
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Risposta di Autoserve Ltd
Please accept our thanks for taking the time to leave a review. We are grateful for your comments and your continued support.
Risposta di Autoserve Ltd
Thank you for your review. We value all customer feedback and are encouraged by your positive comments.
Amazing service and staff
I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and well thought through. She somehow knew I was stressed out (I hate dealing with vehicle issues and I’d just had one of them mornings). She took over instantly, reassured me, got the car into the garage, provided everything (and more) that I needed, kept me updated and informed throughout. Then there were absolutely no nasty surprises (massive unexpected bills) that most people fear at the end of the process. Well done Autoserve and please pass my sincere thanks on to Charlotte. It was refreshing to experience customer service delivered how it should be.
27 febbraio 2026
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Risposta di Autoserve Ltd
We understand how worrying unexpected vehicle issues (and bills!) can be, so we always aim to keep things clear, transparent and hassle-free from start to finish. It’s wonderful to know you felt supported and informed throughout.
Kind Regards
Autoserve
Staff very helpful with organising MOT…
Staff very helpful with organising MOT & service on the date and garage I wanted.
27 febbraio 2026
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Risposta di Autoserve Ltd
Thank you for taking the time to share your feedback. We sincerely appreciate your comments and are pleased to know you had a positive experience with us.
Speedy Customer Service
My car is currently in the garage for a warranty repair when I got informed that it needed some other attention. I messaged Autoserve and Charlotte and Ammiee were straight on this and within a short time had authorised the garage to do these additional repairs. All in all a very positive experience! Thank you
27 febbraio 2026
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Risposta di Autoserve Ltd
Many thanks for your review. Customer satisfaction is our top priority, so it’s great to hear such positive feedback.
Easy to deal with
Easy to deal with. Charlotte was very helpful
26 febbraio 2026
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Risposta di Autoserve Ltd
We greatly appreciate you taking the time to provide your review. Your comments are important to us and will be shared with our team.
Charlotte Siddle at Autoserve Ltd…
Charlotte Siddle at Autoserve Ltd booked my car's service, found the most local garage to my location and came back with a confirmation a few hours later.
A professional yet friendly service
Thank you Charlotte.
25 febbraio 2026
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Risposta di Autoserve Ltd
Thank you for your kind review. We’re grateful for your support and pleased to know you had a positive experience with us.
Jackie Jones
Jackie Jones who always deals with me is amazing
She goes above and beyond to resolve any issues you have and keeps you updated along the way
25 febbraio 2026
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Risposta di Autoserve Ltd
Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your positive experience. Your support means a lot to our team, and we look forward to helping you again in the future.
Jackie is always extremely helpful and…
Jackie is always extremely helpful and goes above and beyond to help with any enquiries I have had.
25 febbraio 2026
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Risposta di Autoserve Ltd
Thank you for your thoughtful review. We truly value your feedback and are pleased to know that your experience with us was a positive one.
Best service. Every time I have contacted them for…
Every time I have contacted them for assistance their wonderful knowledgeable and courteous customer service personnel provide prompt aid for your requirements. An excellent service
25 febbraio 2026
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Risposta di Autoserve Ltd
We extend our sincere thanks for your review. It is our aim to provide a consistently high standard of service, and we are pleased this was reflected in your experience.
Jackie Jones saves the day
I had been experiencing much frustration with an issue over my car service - I raised a complaint was promised a call from the ops director - nothing ! Jackie Jones literally saved the day - she listened to my issue understood the situation and was pragmatic in the solution - thank you Jackie you saved this being a zero star review
24 febbraio 2026
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Risposta di Autoserve Ltd
Many thanks for your review. We are so pleased Jackie was able to help.
Very helpful and very quick response…
Very helpful and very quick response and resolving the issue.
25 febbraio 2026
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Risposta di Autoserve Ltd
We appreciate your considered feedback and are pleased to have met your expectations. Thank you for your trust in our services.
Great Service
Car required service under maintenance plan, very good service from Charlotte and quick booking made around what time suited me! Would highly recommend
23 febbraio 2026
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Risposta di Autoserve Ltd
Thank you for taking the time to provide your comments. We are pleased to know that your experience was a positive one and appreciate your support.
Charlotte was extremely helpful
Charlotte was extremely helpful, efficient and friendly.
23 febbraio 2026
Non scritta su invito
Risposta di Autoserve Ltd
Thank you for sharing your experience.
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