Austen & Blake - Norwich Recensioni 59

TrustScore 5 su 5

4,8

Prince of Wales Road 34, NR1 1LG Norwich, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Abbie was so helpful! When we entered the store we felt so relaxed as Abbie made us feel at ease. She answered all our questions and gave us a lovely experience. We ended up finding our dream wedding... Leggi di più

Valutata 4 stelle su 5

recently had the pleasure of purchasing an engagement ring from Austen & Blake and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalis... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We recently went to the Norwich store for a wedding band appointment and they were so welcoming when we had arrived. The customer service was spot on and we had the pleasure of Florian to talk us thro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a really great phone call with Florian in the Norwich branch. I was a little lost and needed some reassurance and guidance with wedding rings. I felt so confident and informed after the call so... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Gioielleria
  2. Negozio di accessori di moda
  3. Gioielliere
  4. Designer di gioielli
  5. Artigiano di gioielli

Scritti dall'azienda

Find Us If you’re looking for custom jewellery in Norwich, our showroom should be your first stop! You’ll find us in the city’s centre, close to the landmark Norwich Castle. This incredible medieval royal fortress was founded by William the Conqueror in around 1066. Now, its impressive historical significance has ensured that this area of the city is busy and vibrant with other shops and cafes. Our showroom is easy to locate on Prince of Wales Road. Norwich train station is less than 10 minutes away by foot, and there are plenty of car parks and public transport options close by. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery.


Informazioni di contatto

  • Prince of Wales Road 34, NR1 1LG, Norwich, England, Regno Unito

  • 01603 559149

4,8

Eccellente

TrustScore 5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

Excellent selection and Dan was…

Excellent selection and Dan was amazing! Very knowledgeable and excellent service

5 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Dan.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Just purchased my wedding ring

Just purchased my wedding ring! So exciting! Daniel was so helpful and polite! Excellent customer service! Thank you

5 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Daniel.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

We found Austen & Blake especially Dan…

We found Austen & Blake especially Dan very helpful in buying an engagement ring and both of our wedding rings. Their new store is lovely, the process is we very easy and enjoyable for us. We have recommend Austen & Blake to our friends and family.

5 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Dan.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Everything was perfect

Everything was perfect, the guy explain everything perfect.

5 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Nice and Relaxed

A very enjoyable and straightforward experience. A big thank you to Dan who was extremely helpful. Highly remmonded.

5 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Dan.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 4 stelle su 5

recently had the pleasure of purchasing…

recently had the pleasure of purchasing an engagement ring from Austen & Blake and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalism. The staff were incredibly knowledgeable and took the time to understand exactly what I was looking for.

4 ottobre 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Excellent service

Decided to treat my parter to some white gold diamond stud earrings, I found this company on the internet under the diamond factory and fortunately they had branch in Norwich.
This was my first experience dealing with this jewellers all I can say is we was recieved in a friendly and professional manner by Aida, she spent the time to make sure we recieve the perfect product, we was on a time schedule to recieve the earrings and Aida went above and beyond to make sure we recieved our diamonds within a comfortable time frame.
I cannot recommend this jewellers enough, before going elsewhere take the time to pop into these guys, you will not regret it, 11/10.

15 agosto 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Aida.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Austen and Blake Customer Service

Valutata 5 stelle su 5

Dan is an excellent employee

Dan is an excellent employee. Extremely kind, reassuring and great communication skills. He is an asset to the Norwich Branch and is the reason we are coming back to do our wedding bands to Austen and Blake.

1 luglio 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Dan.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Very pleased

Excellent assistant- I wish I could recall her name - she was really good - helped me fine tune what I wanted without being pushy . Obviously she has confidence in the product. I am very pleased.

28 aprile 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Alex was a great help to me

Alex was a great help to me, taking their time to show me all the potential rings that fitted what i was looking for and helped me choose the best rings for my requirements. I would highly recommend Alex to anyone looking to find the right ring for you.

13 giugno 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Alex.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Marvelous All Round

Absolutely found the team led by Alex professional, welcoming, approachable, adorable. Top Score. Thank you.

8 maggio 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Alex.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Excellent Company To Deal With

Excellent company to deal with, I wanted to choose a ring for our 30th wedding anniversary, having done my research online first I made an appointment to visit the store to order in person. Excellent service and they are very happy to spend time and go through options with you, kept me very informed with emails about the order and delivery time, I dealt with Abbie from the Norwich store who was very helpful and a pleasure to deal with. Would highly recommend.

21 maggio 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Abbie.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Lab grown engagement ring

Came in for an engagement ring, I had a style in mind from another store but wanted lab grown. The staff were very patient and took me through the process and helped me select the perfect ring. Fast and efficient service and delivery. They didn't try to aggressively up sell to more expensive options as had been my experience in other places. Would highly recommend to anyone

24 aprile 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Pearl Studded Earrings.

I came in and asked for some pearl stud earrings. Abbie was a massive help and helped me find the perfect birthday earrings - she was knowledgable, funny and extremely helpful.
I’ll definitely be coming back and hope to have future dealings with Abbie.
PS - Aida made me a 10/10 coffee and gave me not 1, but 2 biscuits!

3 maggio 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Abbie.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Brilliant service

Everyone at Austen & Blake were brilliant, such a beautiful ring!
Called up on the day I wanted to collect with no appointment booked and they still managed to get me in and sorted with no rush, excellent jewelers!!!
Let's hope she says yes ;)!

28 marzo 2024
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Excellent service from start to finish…

Excellent service from start to finish purchased on line with excellent help and advice from Dan based in Norwich branch.
Purchased a gorgeous rose gold pear shaped ring with Dan sending lots pictures and information so happy as it’s a special piece of jewellery for me.
And a good price!
Bit sceptical buying on line but no problems and definitely recommend.
Austin And Blake thank you for time and patience and excellent customer service most of all thank you Dan.

26 febbraio 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Dan.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

I experience with Austen and Blake was…

I experience with Austen and Blake was very professional and made us welcoming when we picked my fiancée ring

17 febbraio 2024
Non scritta su invito
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

Valutata 5 stelle su 5

Alex was absolutely great

Alex was absolutely great. Communication was fantastic throughout the process of having my wedding ring made.
Would definitely recommend this company and use again.

1 dicembre 2023
Logo di Austen & Blake - Norwich

Risposta di Austen & Blake - Norwich

Dear Customer,

Thank you for taking the time to review your experience. We appreciate your comments.

We are pleased to hear you are satisfied with your order and service from Alex.

Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.

Kind Regards,
Austen and Blake Customer Service

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