Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... Leggi di più
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Scopri cosa dicono le persone
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... Leggi di più
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... Leggi di più
L'azienda ha risposto
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Informazioni di contatto
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, Regno Unito
- 0117 463 2442
4,9
Eccellente
181 recensioni
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Tamara is a super star!
My engagement ring needed to be resized and Tamara was extremely helpful throughout the whole process, keeping me informed each step of the way and even managing to speed up delivery for me so it was back in time for an event! Thank you Tamara.
8 marzo 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Exceptional experience with Sharon at the Bristol branch
We booked an appointment with Sharon at the Bristol branch, simply to view a few samples of rings which had caught our eye on the website. But we got so much more than we hoped for. Sharon was extremely generous with her time, and clearly passionate about her job. Not only had Sharon prepared well and had ready the samples we'd agreed, but she'd taken our brief and included a selection of other rings she felt would be of interest. It was a well thought out selection, sympathetic to our taste, but including some novel ideas which gave us food for thought. She was pleasant, engaging, and patient throughout.
She then went on to show us how she went about choosing diamonds. It was a fascinating masterclass which made the buying process enjoyable and enhanced our appreciation and understanding of the end product.
Sharon gave us all the time and space we wanted to think about this important purchase with none of the high-pressure or apathetic selling we'd experienced at other retailers. We just made contact again a week or so later to ask her advice on the diamonds we'd shortlisted. Again she freely gave her time and feedback on our choices, and gently steered us towards an alternative diamond which we both instantly knew was "the one."
She kept us informed during the delivery process and made contact after the big reveal to ensure we were happy. We weren't just happy, we were absolutely delighted with the setting and the centrepiece diamond.
We can't thank Sharon enough. Her knowledge, her caring manner and exceptional customer service is a credit to Austen & Blake / Diamonds Factory.
15 febbraio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Customer Service
Dealing with Tamara at the Bristol store who has been excellent in helping me find a suitable wedding ring.
4 marzo 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The experience was great
The experience was great! I always find engagement-ring shopping a little bit intimidating, but the appointment in Bristol showroom with Tamara was really informative and nice. Would definitely recommend other people who’s a bit unsure about things and want a friendly and personalized process.
20 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wedding Bands
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engagement ring. This was a shame as it made it more difficult to decide. However, they offered a good return policy for me to order the one I liked and return if it wasn’t a good match.
20 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Very Long Wait for Delivery
My fiancée and I decided to choose an engagement ring together and found Austen & Blake for a personalised experience. We visited the Bristol store 30/12/24 and had fantastic service from Tamara and Sharon. They patiently explained all of the facets of diamond purchasing & applied no pressure to buy. We found the perfect ring, with the perfect quality of diamond to match and made the purchase with a guide of 3-4 weeks for delivery which is where problems began.
After a few weeks I had heard absolutely nothing from A&B about the status of my order; no tracking or progress updates at all. I got in touch with A&B and Tamara informed me of a slight delay but assured me that delivery was only slightly delayed to 2 Feb making approx 5 weeks since purchase. This date came and went, and I again heard nothing.
I got in contact again and was informed there had been an issue with the diamond "not meeting the quality specified" and there would be a further delay. This set alarm bells ringing that the diamond had been changed, but I was assured this was not the case - incidentally throughout Tamara was really polite and as helpful as she could be. I was given a new due date of 15 Feb and the ring arrived the day before.
All in all a really great experience until I'd handed the money over and was waiting for the ring. Quoting 3-4 weeks then delivering in just shy of 7 weeks is not really acceptable especially with the lack of updates provided to me as the consumer - especially for an engagement ring that may be required for a specific date!! I wouldn't recommend ordering from A&B if you have a date you need your ring by.
30 dicembre 2023
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience, I can only apologise for the stress and inconvenience this has caused.
At Austen & Blake we pride ourselves on offering the highest level of customer service, unfortunately on this occasion we’ve fallen below our usually high standards.
Please could you respond to the email from Trustpilot with your contact details to allow us to discuss your experience and hopefully come to a suitable resolution. May we please have your full name?
We look forward to hearing from you soon.
Kind regards
Austen and Blake Customer Service
Knowledgable advice and great customer service
I was struggling to get an online order in my basket, luckily Tamara was great help through the online chat, helped me build a better product and continued to advise through emails making the process very easy. Can’t wait to receive my order over the next few weeks.
Big thank you to Tamara!
1 febbraio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service from Tamara on the online…
Great service from Tamara on the online chat system. Got straight to the point and helped with my query quickly. Also very friendly which is really appreciated
29 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Helpful relaxed and great communication
Tamara Harvey
Is and absolute credit to the company . I was finally getting around to getting my partner an engagement ring. I didn't realise how difficult it would be. I had some ideas of what I wanted but couldn't be sure untill I had seen then . Tamara was incredible found some similar to what I wanted but talked me through everything I needed to know . This was all via email and calls .
When booking and appointment she was great and very accommodating to working round my busy schedule.
On arrival she was brilliant very polite and kind and made you feel very comfortable, which helped making the difficult choice I was having to make alot easier.
Whilst ordering the ring she was great and breaking all the little sections down . Metals size stone clearness . Pros and cons . And wow what an amazing choice we ended up with.
I picked the ring up a few days ago after a last minute "please can you squeeze me in late in the afternoon" after 4 or so missed appointments .due to work during the week .
And honestly I can't thank her enough for all her help and most of all the communication and friendliness xx
18 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your lovely comments that you have left.
We are pleased to hear you are satisfied with your order and service from Tamara. From your review your experience sounds amazing and it is a pleasure to hear.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Thanks Tamara for your help
Tamara was super helpful when assisting me in buying a gift. Very attentive and super friendly, great customer service!
10 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Speaking to Tamara
Speaking to Tamara, Excellent customer service is everyway. Amazing asset to the company.
20 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Congratulations for the good job you…
Congratulations for the good job you are providing and I really appreciate the compromise though the Chat, e-mail and Phone with Tamara, she is very responsible and ready to solve your issue.
Congratulations!!
Lucas Vieira.
19 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara is a star!
Tamara couldn't have helped me enough! She was amazing and personally contacted the regional manager regarding my situation. She is an absolute star!!! Thank you Tamara <3
11 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara very professional service
Im really appreciate for Tamara helps. I ordered wrong size and she sorted this out in 5 mins thank you very much
8 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic Experience in Bristol!
Fantastic Experience in Bristol!
Went to the Bristol Location with my mum to try Engagement Rings on, to see what would suit me. Sharon couldn't have been more helpful and really took the time to help understand what I might like, and explaining everything to us clearly. We didn't feel rushed in any way, and I left feeling knowledgeable and happy with what I might like for the future. Thank you!
6 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara - Bristol
Tamara was lovely to deal with - quick and professional. Thanks! Joe
2 gennaio 2024
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara is the absolute best
Tamara is the absolute best! She very quickly sorted an issue and saved christmas. Thanks again!!
19 dicembre 2023
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service, start to finish
Sharon was fantastic in helping us find our wedding and engagement rings. She was able to answer all of our questions and guide us on the important aspects of purchasing. She was relaxed and allowed us to take our time and didn't attempt to lead us on what to buy.
We're really impressed with the quality of the rings and wouldn't hesitate on recommending to others.
1 dicembre 2023
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Can't praise enough
Tamara has been fantastic with all my questions and very quick on her responses.
It has put my mind at ease that my delivery will be on time.
I can't recommend Tamara and the Diamond Factory enough!
14 dicembre 2023
Non scritta su invito
Risposta di Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamera.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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