Web site was good. Price was good. Delivery was good. 2 sets of windscreen wipers bought. Suppled were different sizes to those stated on web site and order and on original cars. They only just fit... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... Leggi di più
L'azienda ha risposto
Great prompt service from Aurus Australia and a very easy process to order car parts online and at very competitive prices too. Thankyou.
Great service, Fast transaction... Happy to help when and contacted Aus Post for me after my parcel went Via Western Australia... Chased it up quck smart thank you!!!
Dettagli dell'azienda
- Negozio di autoricambi
- Grossista di accessori per auto
- Produttore di autoricambi
- Mercato degli autoricambi
- Negozio di accessori per auto
- Negozio di accessori e attrezzature per auto
Scritti dall'azienda
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Informazioni di contatto
169 Port Hacking Rd, 2228, Miranda, Australia
- ace@aurus.com.au
- aurus.com.au
4,6
Eccellente
197 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di AURUS Australia
Dear Darren,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Very good condition
6 dicembre 2024
Risposta di AURUS Australia
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Great communication
Great communication. Answered all my questions and sorted a payment problem. Great product. Went straight into the car no dramas. Worked perfectly. 👍😎
3 dicembre 2024
Risposta di AURUS Australia
Dear Bret,
Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication and assistance with the payment issue met your expectations. It’s great to know the product fit seamlessly and worked perfectly in your car. If you need anything else in the future, don’t hesitate to reach out—we’re always here to help.
Best regards, AURUS Australia
Prompt delivery well packaged but still…
Prompt delivery well packaged but still waiting for my mechanic to fit it
3 dicembre 2024
Risposta di AURUS Australia
Dear John,
Thank you for taking the time to share your feedback! We’re glad to hear the delivery was prompt and your item arrived well-packaged. If you have any questions once your mechanic installs it, feel free to reach out. We’re here to help and appreciate your business.
Best regards,
AURUS Australia
Affordable, quality, quick and hassle free
Great communications and quick easy transaction. Items arrived as described, excellent quality and at a great price. Would not hesitate to recommend to anyone.
1 dicembre 2024
Risposta di AURUS Australia
Dear Matt King,
Thank you for your fantastic feedback! We’re thrilled to hear that you were pleased with our communication, the quality of the items, and the value you received. Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia Team
Was delivered promptly
Was delivered promptly
And product was perfect
I am very happy
11 novembre 2024
Risposta di AURUS Australia
Thank you for your kind words! We're thrilled to hear that your order was delivered promptly and that you're happy with the product. Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out. 😊
ordering was easy and parts delivered…
ordering was easy and parts delivered quickly. very smooth
7 novembre 2024
Risposta di AURUS Australia
Thank you for your kind review, Peter!
We're thrilled to hear that your ordering experience was smooth and that the parts arrived quickly. If you ever need assistance or have more orders in the future, we're here to help.
Best regards,
AURUS Australia Team
The parcel had a incorrect address that…
The parcel had a incorrect address that does not exist in the street. I had to chase it up a the local Post Office and found that it had been marked to return to sender.
7 novembre 2024
Risposta di AURUS Australia
Dear Brian,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your delivery.
Please note that the parcel was sent to the exact address you provided during checkout. Additionally, we emailed you the shipping label with the destination address for your reference.
Unfortunately, once the parcel is in transit, delivery is managed by Australia Post, and it seems an error occurred during handling.
We have also contacted you to confirm your address to help resolve the issue with the delivery. It is very important for us to resolve this problem, and we appreciate your patience.
If you have any further concerns or need assistance, please don’t hesitate to contact us. Your satisfaction is essential to us, and we’re here to help.
Kind regards,
AURUS Australia
They gave me the right part and the…
They gave me the right part and the delivery was on time and in the right letterbox
6 novembre 2024
Risposta di AURUS Australia
Dear Paul,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
I could not fault the ease and prompt…
I could not fault the ease and prompt service and delivery…however…whilst it is the correct part is not the correct dimensions and required some additional modification to secure.
30 ottobre 2024
Risposta di AURUS Australia
Dear Steve,
Thank you for your feedback! We’re glad to hear you were satisfied with our service and delivery. We apologise for any inconvenience caused by the part not being the exact dimensions. Your comment is valuable, and we’ll review this to ensure better accuracy in the future. If you need further assistance, please don’t hesitate to reach out!
Best regards,
AURUS Australia Team
Risposta di AURUS Australia
Dear William,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Risposta di AURUS Australia
Dear Keith,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Risposta di AURUS Australia
Dear Paul,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Item was on time and good value
Item was on time and good value. Courier did not follow special instructions but that is beyond your control. Will definitely consider your company again.
13 ottobre 2024
Risposta di AURUS Australia
Dear John,
Thank you for your positive feedback! We're glad you were satisfied with the item and found it to be of good value. We apologise for the issue with the courier not following the special instructions. We will pass your feedback on to Aramex Australia to ensure they pay attention to this in the future.
We look forward to serving you again!
Best regards,
AURUS Australia
Your product arrived very late and I…
Your product arrived very late and I paid for express post!!!!!!! 😡 Im very upset and frustrated and may take it further!, dont expect any more purchases from me as you conned me to purchase by lieing about your shorter delivery time!
4 ottobre 2024
Risposta di AURUS Australia
Dear Trevor,
We’re truly sorry to hear about the delay you experienced with your order. To clarify, your order was dispatched via Australia Post Express the very next day after you placed it, using the shipping method you selected. Unfortunately, once the parcel has been handed over to the postal service, we can assist with tracking the order and contacting Australia Post for additional information. However, speeding up the delivery process is beyond our company’s control.
However, we understand how frustrating this can be, and we will certainly forward your complaint to Australia Post to ensure they are aware of the issue. Your satisfaction is important to us, and we strive to provide the best service possible. We hope that despite this experience, you might reconsider your stance and give us another chance in the future.
If there’s anything else we can do to help resolve the matter, please don’t hesitate to reach out.
Warm regards,
AURUS Australia
Risposta di AURUS Australia
Dear Irene,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Risposta di AURUS Australia
Dear Wendy,
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Fast service
Fast service, and competitive pricing. I will be a returning customer. Thanks..
19 settembre 2024
Risposta di AURUS Australia
Dear David,
Thank you for your fantastic feedback! We’re glad you’re pleased with our service and pricing. We look forward to serving you again in the future.
Best regards,
AURUS Australia - Auto Parts Online Store
Transaction was smooth and painless
Transaction was smooth and painless.
The items were posted quickly, got it within a week.
17 settembre 2024
Risposta di AURUS Australia
Dear George
Thank you for your feedback! We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
I received the wrong part for my car g
I received the wrong part for my car, which is fine, stuff happens. The problem is that I have emailed you about it and heard nothing back, but I've got 2 emails wanting a review of the service but nothing in regards to the part I'd like return.
11 settembre 2024
Risposta di AURUS Australia
Dear Simon,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving the wrong part. We completely understand your frustration, and we are sorry for any delays in responding to your emails.
It’s possible that your email might have been missed or didn't reach us due to a system issue, or perhaps the email address used in the order differs from the one you sent the message from. We take full responsibility for this, and we truly regret any inconvenience this has caused.
We will forward your concern to our customer support department as a priority so they can reach out to you as soon as possible to resolve the issue, whether through a replacement or refund.
Once again, we appreciate your patience, and we aim to have this resolved promptly.
Best regards,
AURUS Australia
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