Web site was good. Price was good. Delivery was good. 2 sets of windscreen wipers bought. Suppled were different sizes to those stated on web site and order and on original cars. They only just fit... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... Leggi di più
L'azienda ha risposto
Great prompt service from Aurus Australia and a very easy process to order car parts online and at very competitive prices too. Thankyou.
Great service, Fast transaction... Happy to help when and contacted Aus Post for me after my parcel went Via Western Australia... Chased it up quck smart thank you!!!
Dettagli dell'azienda
- Negozio di autoricambi
- Grossista di accessori per auto
- Produttore di autoricambi
- Mercato degli autoricambi
- Negozio di accessori per auto
- Negozio di accessori e attrezzature per auto
Scritti dall'azienda
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Informazioni di contatto
169 Port Hacking Rd, 2228, Miranda, Australia
- ace@aurus.com.au
- aurus.com.au
4,6
Eccellente
197 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di AURUS Australia
Thank you, Jeremy! We're thrilled to hear that everything was absolutely amazing for you! Your feedback means a lot to us, and we can't wait to welcome you again soon!
Best regards,
AURUS Australia
Risposta di AURUS Australia
Thank you, Rick! We're glad to hear that your order arrived quickly and met your expectations. At AURUS Australia, we strive to provide high-quality auto parts with fast, reliable service. If you ever need more, we're here to help!
Risposta di AURUS Australia
Thank you, Lillian! We appreciate your kind words about our quick response and personal service. Providing excellent communication and support is our priority at AURUS Australia. If you ever need high-quality auto parts with fast delivery, we’re always here to help!
Blades were an easy install
Blades were an easy install , working well . Will review in 3 months time . Quality looks good . Delivery ok
18 febbraio 2025
Risposta di AURUS Australia
Thank you, Stephen! We're glad to hear the blades were easy to install and are working well for you. We appreciate your feedback on the quality and delivery. Looking forward to your update in three months – we hope they continue to perform great! If you have any questions or need assistance, feel free to reach out. Happy driving!
Excellent service from these guys
Excellent service from these guys. Right part first time with super quick dispatch and delivery on a critical car part.
13 febbraio 2025
Risposta di AURUS Australia
Thank you, Paul!
We truly appreciate your kind words. We're glad we could provide the right part quickly and efficiently for your critical car repair. If you ever need anything else, we're always happy to help!
Best regards,
AURUS Australia
Great delivery time and product looks…
Great delivery time and product looks great and is performing as it should. Many thanks and I'll definitely trust you with any other parts required 😀
13 febbraio 2025
Risposta di AURUS Australia
Thank you, Stuart!
We're delighted to hear that you're happy with the delivery time and the product's performance. We truly appreciate your trust and look forward to assisting you with any future needs. If you ever have any questions or require more parts, feel free to reach out. Thanks again for your support
Best regards,
AURUS Australia
Very fast and easy!
4 febbraio 2025
Risposta di AURUS Australia
Thank you, Dean! We're glad you had a fast and easy experience. We appreciate your support and look forward to serving you again!
Best regards,
AURUS Australia
You made it easy supplying a stock part…
You made it easy supplying a stock part with such precision adds to the precision you strive for to supply quality parts I'm grateful
Regards Duncan
1 febbraio 2025
Risposta di AURUS Australia
Thank you, Duncan!
We appreciate your kind words and are glad we could provide you with a precise and high-quality part. Your satisfaction means a lot to us. Looking forward to serving you again!
Best regards,
AURUS Australia
Risposta di AURUS Australia
Thank you for your kind words! We're thrilled to hear that your shopping experience was smooth and that everything fit perfectly. Hope to see you again soon!
Fast delivery of exactly what was needed
28 gennaio 2025
Risposta di AURUS Australia
Dear Steven,
We appreciate your kind words! Fast delivery and customer satisfaction are our priorities. Looking forward to serving you again!
Best regards,
AURUS Australia
Good communication on the process of…
Good communication on the process of the order and pricing is competitive.
The only thing that was a bit frustrating was the tracking information not being the same as actual products time of arrival.
12 gennaio 2025
Risposta di AURUS Australia
Dear Chris,
Thank you for your review and for your kind words about our communication and pricing. We appreciate your support!
We understand your frustration regarding the tracking information not matching the actual delivery time. Unfortunately, shipping carriers sometimes update tracking with delays, and we apologize for any inconvenience this may have caused. We are constantly working to improve our service and will take your feedback into account.
If there’s anything else we can assist you with, please feel free to reach out. We’d love to serve you again in the future!
Best regards,
AURUS Australia
Professional service.
I got exactly what I wanted, delivered within a couple of days. And the price was amazing!
18 gennaio 2025
Risposta di AURUS Australia
Dear John,
Thank you for your kind words! 😊 We're thrilled to hear that you found our service professional and that we could meet your expectations. We strive to deliver quality and speed at an amazing price! We hope to serve you again in the future. 🙌
Best regards,
AURUS Australia
Risposta di AURUS Australia
Dear Steven,
Thank you for your kind words! We’re thrilled you were pleased with our service and quick delivery. It means a lot to us. Feel free to reach out if you need anything else—we’re always happy to help.
Best regards,
AURUS Australia
Too slow to respond and can't even resolve my problem
I ordered a H7 LED Bulb and the product didn't fit the H7 Housing on my 2012 Toyota Camry Hybrid. I requested to either sent back for refund or they find Me a replacement product that fits my Car. They were very slow to respond and didn't even answer whether I could get a Refund or a Replacement product. Just only replied to me that my Car should be using H11 for Low Beam, but I already confirmed it with a Mechanic Shop that My car uses H7 not H11 because I made that same mistake before. It has taken 2 weeks just talking to this company Customer Service Team and still problem unresolved. Absolutely not going to buy from them again. 😤
7 gennaio 2025
Risposta di AURUS Australia
Thank you for contacting us regarding your order.
If you believe that you have received an item that does not match the description or photos included in the listing, we want to assure you that we are fully committed to resolving this issue by either refunding your money or replacing the item with the correct item.
However, at this time we have only received your message and have not received any photos or additional evidence to confirm the issue with the item.
As stated in our returns policy, we require supporting images to properly assess and resolve your concerns.
To help us resolve this issue quickly, please provide:
1) Clear photos of the item you received and the socket where you would like it installed.
2) A brief description of the issue and how it differs from your expectations.
Once we receive this information, we will review it and take the necessary steps to provide a satisfactory resolution, whether that be a replacement or a refund.
If you simply wish to return the item, you may initiate a return in accordance with our returns policy. Full details and instructions can be found on our website.
Thank you for your cooperation and we look forward to resolving this issue for you.
Best regards,
AURUS Australia Customer Service
They do not fit factory Holden vl…
They do not fit factory Holden vl commodore wiper arms as they are a pin clip style arm
5 gennaio 2025
Risposta di AURUS Australia
Dear Christopher,
Thank you for sharing your feedback. We’re sorry to hear that the wipers did not fit your Holden VL Commodore.
As part of our commitment to excellent service, we’re happy to assist with an exchange if the product doesn’t meet our description. If you have received an item that does not match the description, we will gladly replace it in accordance with our customer service policy. Simply contact us, and we’ll quickly address any issues or provide replacements.
We also acknowledge that there may have been an issue with the adapters provided, and we are ready to send you the correct ones to resolve this.
To proceed, please contact us with your order number and a few photos to verify the issue. We’ll ensure this is resolved for you quickly and without hassle.
Additionally, we always include detailed information about the mounting type in our product descriptions to help our customers select the correct wipers.
Please don’t hesitate to reach out so we can address this matter as soon as possible. Your satisfaction is our priority, and we hope we can turn this experience around and leave you with a positive impression of our company.
Best regards,
AURUS Australia
The part was exactly what I needed and…
The part was exactly what I needed and it arrived very quickly.
Thankyou
15 dicembre 2024
Risposta di AURUS Australia
Dear Dianne,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Fake/dodgy parts!
Bought a knock sensor suit a FZJ80R, after replacing it with this so called oem replacement part, my check engine light came back on for code 52 aka knock sensor fault, swapped it out for a geniune toyota sensor and no issues. Buying from here was a waste of time and money and the description was not as advertised as it did not do what it said it would.
I still have not received an email back from support to issue a return and/or refund.
12 dicembre 2024
Risposta di AURUS Australia
Dear JACOB ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the part you received. The sensor you purchased, priced at $21.90, is a cost-effective aftermarket alternative designed to suit a variety of vehicles. While it is manufactured to meet compatibility standards, we understand it may not always match the exact performance or specifications of a genuine Toyota part, which is typically priced significantly higher.
We regret the delay in responding to your concerns. If you did not receive a response within 24 hours, it’s possible that your email was filtered into spam or missed due to an increased volume of inquiries. Please send us a follow-up email at ace@aurus.com.au, and we will ensure your issue is addressed promptly. Your satisfaction is important to us, and we are committed to resolving this matter.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
AURUS Australia
Customer Support Team
fast service ,good price ...
3 dicembre 2024
Risposta di AURUS Australia
Dear Terry,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Risposta di AURUS Australia
Hi Erika,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're happy with the quality of the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia
Risposta di AURUS Australia
Dear James,
Thank you for your kind words! We’re thrilled to hear that you were pleased with our service and quick delivery. It means a lot to us. If there’s anything else you need, feel free to reach out—we’re always happy to help.
Best regards,
AURUS Australia
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