Auroraskin Recensioni 

52
•
TrustScore 1.5 su 5

1,4

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Valutata 1 stelle su 5

So I wrote to them telling them my machine does not hold a charge, and I would like a new one, since I've only had it for 6 months.They wrote back right away and said send a video. So I did, then they... Leggi di più

Valutata 1 stelle su 5

Total scam. Not only do they charge at least a hundred dollars more than others for what looks to be an identical product, the customer service is atrocious. I attempted to cancel my order several... Leggi di più

Valutata 1 stelle su 5

Don't ever buy from this company. Slow and lack of transparency. Put my order on 18 Jan, no delivery nor updates. Sent emails, no replies. Finally, somebody or AI responded my request on Messenger.... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This piece of shit don't work.And it's a shame that you sell in this garbage to people do not buy this , it doesn't work , it doesn't light up , it doesn't do anything


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

52 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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1,4

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(52)

42 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

SCAM

SCAM - DON’T BUY the device doesn’t even charge & they will not provide a refund.

8 settembre 2025
Non scritta su invito
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Risposta di Auroraskin

Hi Larissa, I'm sorry — a device that won't charge is a defective product and you should have had an immediate refund or replacement. Please email info@auroraskin.us with "TRUSTPILOT — LARISSA" in the subject and I'll personally handle this within 24 hours. — Sarah

Valutata 4 stelle su 5

Received product

Updated Review: So, I ordered one off of Amazon thinking I would never receive this one… used it for a couple days.

I received my Auroraskin one today and decided I would try it to see the difference and there actually is a difference in results and quality… sooo I apologize on this review. Still not impressed with the return policy but I will be returning Amazon product and keeping this.

Review:
I have had a similar experience to the others on here… refund policy sucks… I tried to cancel before they shipped my product… they told me they couldn’t stop before it was “shipped”. I asked if I could have a refund for the product and how to send it back. They told me I am not able to do that and that I need to make 1-2 min videos showing the product doesn’t work for over 30 days or something ridiculous to show “no results” then they will consider the refund essentially. Still have not received the product. DO NOT BUY FROM THEM!!!! Amazon has the same thing for cheaper and you will actually get it.

17 agosto 2025
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Risposta di Auroraskin

Hi Jennica, thank you so much for updating your review — and I'm really glad the Aurora device delivered for you. Your honest feedback (both parts) is genuinely appreciated. We're working on making the return process less painful for situations where it's needed. Thanks for giving us a real shot. — Sarah

Valutata 1 stelle su 5

Worst service ever!!!!!😡

1 star is a lot and it should be 0 stars, I got a device that wasn't even working properly and they apparently tried to fool me when they sent me a tracking number for a replacement which was exactly the same as the tracking number for the original purchase. I decided not to open that replacement and told them I wanted to return both devices and get my money back, I have been waiting for a return label and there has been no followup at all for return instructions, I had to put a dispute on my credit card because of that and it has been such a nightmare just to return this!!!!, I really think they're doing this on on purpose. This is a scam!!!!!

5 agosto 2025
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Risposta di Auroraskin

Hi Karin, I'm sorry — sending a duplicate tracking number for a replacement is a process failure on our end and I understand why you escalated to your card. Please email info@auroraskin.us with "TRUSTPILOT — KARIN" in the subject if there's anything still unresolved on our end and I'll close the loop personally. — Sarah

Valutata 1 stelle su 5

They are a scam!!

They are a scam!!!
Do not buy from them!!
So disappointed

3 giugno 2025
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Risposta di Auroraskin

Hi Shelly, I'm sorry you had a bad experience. I'd like to understand what went wrong and make it right. Please email info@auroraskin.us with "TRUSTPILOT — SHELLY" in the subject and I'll handle it personally. — Sarah

Valutata 1 stelle su 5

They disappeared

Unfortunately, I order the product, and because of technical reasons I didn't got my shipment on time. I order on june 4th today is August 4th, for 2 months I'm back and forth with them!! I asked for a refund and was in touch with the support team for more than a month I'm running after them for refund. No body responded to my mails suddenly nothing!! They took from me 59.99& and disappeared!!!

4 giugno 2025
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Risposta di Auroraskin

Hi Lizzy, two months of chasing for a refund is completely unacceptable. Please email info@auroraskin.us with "TRUSTPILOT — LIZZY" in the subject and I'll personally process your full refund within 24 hours. — Sarah

Valutata 1 stelle su 5

Very bad company! Don't waste your money!

Very bad company!! They send me a wrong item (SO CHEAP AND PLASTICKY) and doesn't work, i ask refunded but only 2 respond and after that no respond at all!! I bought this item on June 7, 2025 and till now just no respond!! I want my money back!! Pls pls thinks twice before you spend your money to this company, i suggest you to buy from AMAZON better is easy to refund!! If i can give minus zero reviews i will!! This people's is really not afraid with KARMA!!

24 luglio 2025
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Risposta di Auroraskin

Hi Afrita, I'm sorry — receiving the wrong item and then being ignored is the worst possible combination. Please email info@auroraskin.us with "TRUSTPILOT — AFRITA" in the subject and I'll personally process your refund within 24 hours. — Sarah

Valutata 1 stelle su 5

I ordered a product from AURORASKIN…

I ordered a product from AURORASKIN (auroraskin.usmd), and it turned out to be a cheap, dangerous counterfeit. The item was delivered very late — way past the promised timeframe. When it finally arrived, it was clearly fake and not safe for use. I contacted the seller multiple times via email, chat, and support forms, but no one replied.
They completely ignored my refund request.
I feel scammed and disappointed. Avoid this company — they sell fake products and don’t respond to customers.

4 giugno 2025
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Risposta di Auroraskin

Hi Olga, I'm sorry you had this experience. Just to clarify, we ship directly from our facility, so any product purchased from auroraskin.us is authentic — but if what you received doesn't match what we sell, I want to see it. Please email info@auroraskin.us with "TRUSTPILOT — OLGA" in the subject and I'll personally process your refund and look into what happened with your order. — Sarah

Valutata 1 stelle su 5

Extremely Disappointed

Extremely Disappointed – Terrible Experience

I’m sharing this publicly because I’ve been completely ignored and mistreated by this company.
1. I placed an order months ago, but it got lost because they didn’t follow shipping instructions.
2. I asked them to re-ship the product, and they completely ignored me. I’ve sent over 25 emails, and they’re just refusing to respond.
3. When they finally replied, they sent me a fake tracking number that didn’t update for weeks.
4. After confronting them, they claimed the second package “was delivered” but showed me a screenshot with no proof of actual delivery — no address, no signature, nothing.
5. I replied again asking for real answers and got a vague promise that they “would make it right.” Clearly, they just wanted me to stop asking questions.
6. Since then, radio silence again. No product. No refund. No real help.
7. On top of that, they delete or hide my Instagram and Facebook comments — instead of solving the issue, they’re censoring me.

🛑 This is absolutely unacceptable. I feel scammed and disrespected. If you care about your money, your time, and your peace of mind — stay away from this company. They will ignore you, lie to you, and then act like you don’t exist.

9 giugno 2025
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Risposta di Auroraskin

Hi, I'm sorry — I read your full review and I understand why you're this frustrated. Twenty-five emails without resolution is a complete failure on our end. Please email info@auroraskin.us with "TRUSTPILOT — RESHIP ISSUE" in the subject and I'll personally process your refund within 24 hours, no more questions or hoops. — Sarah

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