Auroraskin Recensioni 

52
•
TrustScore 1.5 su 5

1,4

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Valutata 1 stelle su 5

So I wrote to them telling them my machine does not hold a charge, and I would like a new one, since I've only had it for 6 months.They wrote back right away and said send a video. So I did, then they... Leggi di più

Valutata 1 stelle su 5

Total scam. Not only do they charge at least a hundred dollars more than others for what looks to be an identical product, the customer service is atrocious. I attempted to cancel my order several... Leggi di più

Valutata 1 stelle su 5

Don't ever buy from this company. Slow and lack of transparency. Put my order on 18 Jan, no delivery nor updates. Sent emails, no replies. Finally, somebody or AI responded my request on Messenger.... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This piece of shit don't work.And it's a shame that you sell in this garbage to people do not buy this , it doesn't work , it doesn't light up , it doesn't do anything


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

52 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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1,4

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(52)

42 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Don't ever buy from this company

Don't ever buy from this company. Slow and lack of transparency. Put my order on 18 Jan, no delivery nor updates. Sent emails, no replies. Finally, somebody or AI responded my request on Messenger. I have requested for a refund as there is no way they will deliver. Guess what, still no updates or action being taken.
This is beyond a joke and this company is totally a scam.
Please read reviews before buying.

25 febbraio 2026
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Risposta di Auroraskin

Hi Van, I'm sorry — over a month with no resolution is unacceptable and I want to fix this today. Please email info@auroraskin.us with "TRUSTPILOT — VAN" in the subject and I'll personally process your full refund within 24 hours. You shouldn't have had to chase us this long. — Sarah

Valutata 1 stelle su 5

Terrible product don’t buy it does not…

Terrible product don’t buy it does not do what all their videos claim. Difficult to get refunds and difficult to communicate with them. Big scam! Don’t buy!

12 febbraio 2026
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Risposta di Auroraskin

Hi Daneka, I'm sorry the device didn't deliver the results you were hoping for. Results vary based on consistency and skin type, but that doesn't make your experience any less valid. We do honor our 60-day guarantee — please email info@auroraskin.us with "TRUSTPILOT — DANEKA" and I'll personally walk you through the refund. — Sarah

Valutata 1 stelle su 5

ordered the triple packet of bras

ordered the triple packet of bras
took nearly 3weeks to arrive and to say that i was disappointed with the quality of goods is an UNDERSTATEMENT
They are not true to size so they were too small
So followed the instructions re contacting the email address to request a refund
NO Reply , instead a messsge from google delivery saying email could not be delivered
SAVE YOUR TIME AND MONEY AND DOES TOUCH THIS COMPANY WITH A BARGE POLE

18 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I got the product from their website…

I got the product from their website during their Christmas 2025 special for $59.99. The USB that came with it didn't charge the device well, so I used mine, and it worked. However, I have been using the device for 2 weeks now, and there's been no result like the videos they have posted on their website. I do not know how they fake them, but I have to assume all of them are fake. I have pronounced forehead wrinkles, and they have not melted away or given me an eyebrow lift. I'm hoping they go out of business or their site is taken down because this is a HUGE SCAM. Videos are fake.

30 gennaio 2026
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Risposta di Auroraskin

Hi April, I'm sorry — both the charging issue and the lack of results are things I want to address. The device typically requires 4-6 weeks of consistent daily use to show visible changes, but if you're not seeing any progress, our 60-day guarantee covers a full refund. Please email info@auroraskin.us with "TRUSTPILOT — APRIL" and I'll handle this personally. — Sarah

Valutata 1 stelle su 5

bad qualities even though advertise as…

bad qualities even though advertise as high quality ..no return form available email address doesn't work either.

23 gennaio 2026
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Risposta di Auroraskin

Hi KT, I'm really sorry — if our support email was bouncing, that's a failure on our end and I want to make it right. Please try info@auroraskin.us with "TRUSTPILOT — KT" in the subject, and if you don't hear back within 24 hours, please update this review and I'll find another way to reach you. — Sarah

Valutata 1 stelle su 5

SCAM SCAM SCAM SCAM

This company does not deserve any stars!!!! I have already written reviews on this company concerning the item I purchased and still no item!! They will email you the same message over and over till they want you to give up!! Now $39.99 may not be a lot of money to some but for me,, I work dang hard for my money and I want what I paid for or give me my money back!!! It’s impossible to get a refund through this company so MY ADVICE TO YOU IS NOT ORDER ANYTHING FROM AURORASKIN!!SCAM SCAM SCAM

20 gennaio 2026
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Risposta di Auroraskin

Hi Donna, I'm sorry you've had to write multiple times to get a real response — that's not the experience we want anyone to have. Please email info@auroraskin.us with "TRUSTPILOT — DONNA" in the subject and I'll personally process your refund within 24 hours, no further back-and-forth required. — Sarah

Valutata 1 stelle su 5

I bought the Auroa skin LED wand based…

I bought the Auroa skin LED wand based on their website reviews and Instagram reviews .They are all false. I have used this device for a month no change at all. Feel like I got scammed. Save your hard earned money do not buy

12 dicembre 2025
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Risposta di Auroraskin

Hi Suzy, I'm sorry the device hasn't given you the results you were hoping for. A month of consistent use is a fair trial, and our 60-day guarantee exists exactly for cases like this. Please email info@auroraskin.us with "TRUSTPILOT — SUZY" and I'll personally arrange your refund. — Sarah

Valutata 1 stelle su 5

Scam scam scam do not give this company…

Scam scam scam do not give this company your money because that's all they're doing is collecting your money. They don't respond to your emails they give you a tracking number that has no information and you don't get the product. I have tried to contact them I get no response I have even threatened them with local authorities and better Business bureau and they are a ghost. This is a complete scam to get your money don't do it!

10 dicembre 2025
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Risposta di Auroraskin

Hi Kimberly, I'm sorry — being unable to reach anyone after paying is the worst possible experience and I take that seriously. Please email info@auroraskin.us with "TRUSTPILOT — KIMBERLY" in the subject and I'll personally process your refund within 24 hours. You shouldn't have had to escalate this far. — Sarah

Valutata 1 stelle su 5

Burned my skin

As soon as I put the device on my skin I felt a jolt and a burn. I couldn't believe what happened so I tried it again on my forehead and the same thing. Hot and burning sensation. DO NOT BUY. I am hoping to get a refund, I emailed the company.

24 dicembre 2025
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Risposta di Auroraskin

Hi Bridget, I'm very sorry to hear this happened — anything that causes a burning sensation needs to be taken seriously and we want to investigate. Please email info@auroraskin.us with "TRUSTPILOT — BRIDGET — SAFETY" in the subject. We'll process a full refund immediately and would also appreciate any details about the device (batch number if visible, settings used) so we can review it on our end. Your safety is the priority here. — Sarah

Valutata 1 stelle su 5

The aurora sculpture didn’t work

The aurora sculpture didn’t work. I couldn’t keep it running and when I wanted to return it I got the runaround. They wanted me to buy a new USB to see if that’s why it wasn’t working. Just give me a product that works! They quit answering my emails and I never got my money back.

30 novembre 2025
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Risposta di Auroraskin

Hi, I'm sorry — being told to buy your own USB to troubleshoot a defective device is not okay, and ignoring follow-ups is worse. Please email info@auroraskin.us with "TRUSTPILOT — VALUED CUSTOMER" in the subject and I'll personally process your refund within 24 hours. — Sarah

Valutata 1 stelle su 5

Do not purchase any products from this…

Do not purchase any products from this company. Their return policy is a joke and so are their products. They DO NOT WORK. The 60 days return is a scam, they make it near impossible to make a return. Run….

9 dicembre 2025
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Risposta di Auroraskin

Hi, I'm sorry the return process felt impossible — that's the opposite of what our 60-day guarantee is supposed to be. Please email info@auroraskin.us with "TRUSTPILOT — B SOMMERS" in the subject and I'll handle your refund personally with no extra hoops. — Sarah

Valutata 1 stelle su 5

Aurora deserves no stars

Aurora deserves no stars. My red light massager came used and the inside of the box looked like it was in a tsunami.
They sealed it in plastic after it was returned. Customer service is ridiculous I asked for a refund no response. I was told it will be reviewed. I sent them videos. I'm going to slander them on Tik Tok ,Instagram & facebook.

10 novembre 2025
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Risposta di Auroraskin

Hi Donna, receiving a product that looks used or damaged is completely unacceptable and I'm sorry this happened. Please email info@auroraskin.us with "TRUSTPILOT — DONNA S" in the subject and I'll personally process your refund within 24 hours. The videos you sent should be more than enough — no further review needed on my end. — Sarah

Valutata 1 stelle su 5

Seriously

Seriously, zero stars. They sell fake products and blatantly lie to customers. They promise that if the item doesn’t work, you can return it for a refund—but the moment you send it back, they disappear. No response, no refund, nothing.
Do not buy anything from them. It’s an absolute scam

10 ottobre 2025
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Risposta di Auroraskin

Hi, I'm sorry — sending a product back and then hearing nothing is exactly the experience our return policy is supposed to prevent. Please email info@auroraskin.us with "TRUSTPILOT — FROZZIE" in the subject and I'll personally make sure your refund is processed within 24 hours. — Sarah

Valutata 1 stelle su 5

Awaful customer service and product can cause severe allergic reactions

Aurora skin has a terrible communication. They don’t respond emails. The product may cause you allergy as it happened with me, and after reporting the issue to them, they stopped answering me. I spent $155 and cannot use the products because they caused an awful allergic reaction. I had to see a doctor and take medication to solve my problem.

18 ottobre 2025
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Risposta di Auroraskin

Hi Fabiana, I'm so sorry — having an allergic reaction that required medical care is serious and we should have responded immediately. Please email info@auroraskin.us with "TRUSTPILOT — FABIANA — SAFETY" in the subject. We'll process a full refund and would like to understand which products caused the reaction so we can investigate. Your health comes first. — Sarah

Valutata 1 stelle su 5

Do Not Buy

This device did nothing for my face and the return process is an absolute nightmare. The customer service takes days to respond and the requirements to return are outrageous.

9 ottobre 2025
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Risposta di Auroraskin

Hi Jayme, I'm sorry the device didn't work for you and that the return process made it worse. Please email info@auroraskin.us with "TRUSTPILOT — JAYME" in the subject and I'll personally arrange your refund — no videos, no hoops. — Sarah

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