Audika - Worthing Recensioni 

139
TrustScore 5 su 5

4,9

7/8 Portland Square, Portland Road, BN11 1QH WORTHING, Sussex, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Having had some problems with my aids recently it is important to recognise great service when it occurs. Your Worthing, West Sussex branch is superb including the front of house team Julie & Stephan... Leggi di più

Valutata 5 stelle su 5

New audiologist at Worthing branch introduced herself, had a quick chat about how i'm getting on, then proceeded with my annual hearing test, explained the results, made adjustments to my hearing aid... Leggi di più

Valutata 5 stelle su 5

Staff were very welcoming and I was seen as soon as I arrived, which was a little before my appointment time. The reason for my visit was ear wax removal which was carried out efficiently and was pain... Leggi di più

Valutata 5 stelle su 5

I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free. The receptionist was very friendly and put me at ease. Dee (ear care practitioner... Leggi di più



Informazioni di contatto

  • 7/8 Portland Square, Portland Road, BN11 1QH, WORTHING, Sussex, Regno Unito

  • 01903 215095

4,9

Eccellente

TrustScore 5 su 5

139 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(139)

4807 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Detailed review

Helpful advise and detailed hearing review carried out in detail and results explained in easy to understand visual terms.

2 dicembre 2024
Valutata 5 stelle su 5

Hidden Hearing appointment with Dee

I chose to go to Hidden Hearing in Worthing after reading reviews online. My local NHS GP practice said they had a waiting list of over six months.
My appointment was with Dee. I don't believe I have ever been treated so kindly and politely. The ear wax removal procedure was explained in detail along with checks on my general health.
The procedure was carried out in a professional, gentle and very competent manner on both ears and the results before and after shown to me on the camera. The improvement in my hearing is astounding and I will be going back for regular checkups. I would like to thank Dee for what was a brilliant appointment and I have no hesitation in recommending her and Hidden Hearing to anybody.

9 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Why my ear examination was not completed

The examination of my ears was not completed because of wax in my ears. This is something I have suffered from since I had a nasal polip operation at the age of 14 in 1961. I have subsequently had a call from somebody in your company offering me a surringe at a cost of £70. I have booked a surringe through my GP on 27th Dec free of charge. May I suggest you give me more notice allowing me to have my ears syringed before an examination.

26 novembre 2024
Logo di Audika - Worthing

Risposta di Audika - Worthing

Thank you for your 3-star review with your feedback which we have taken on board.
When you have had your wax removed and you are ready to re book for a test, please contact our customer services team on 0800 740 8796 who will be happy to help. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Ltd

Valutata 5 stelle su 5

Expert Ear Care - Wax Removal

I was make to feel welcome & valued as a client.
The explanation for the clinical procedure and the signing of consent forms was straightforward & clear.
I remember the irrigation procedure done many years ago was relatively traumatic compared to the micro-suction procedure carried out today - much quicker too.
The hearing assessment after the procedure was quick & simple, and gave me confidence my hearing has not been adversely affected.
I would recommend this service to anyone who needs it.

1 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent - highly recommended

Excellent - and many thanks! Met Tom, who listened to my problem in detail, carried out a thorough investigation, with non-invasive ear examinations using the latest equipment, and provided detailed explanations using plain language. I can highly recommend the service and expertise available.

31 ottobre 2024
Valutata 1 stelle su 5

An Unhappy Experience

Apart from the American voice in part of the process, the hearing test itself seemed very thorough but, at that point, it all went wrong.
Hidden Hearing claim to offer a "tailor made" approach and different levels of hearing aid specifications that will suit different lifestyles. The highest level of specification is aimed at people with a busy working life and lower specifications at people who have lesser needs. In our case we are retired and lead relatively quiet lives.
The tests revealed that there was clearly a problem with my hearing. At that point, we would have expected different options to be discussed including different specifications and cost. But there was no discussion. Instead, we were told by the adviser that his recommendation was for the highest level aid at a price of £5,999. When we queried this later we were told that "the highest level specification will perform better in all situations – we have just as much positive feedback for the top of the range hearings aids from clients who live alone and stay home and watch the television".
We're still trying to work out where "tailor made" fits into this approach but it's left us with no faith is the assessment process and are therefore going elsewhere.

2 ottobre 2024
Non scritta su invito
Logo di Audika - Worthing

Risposta di Audika - Worthing

Hello,

Thank you for taking the time to leave your review and we're very sorry that you were left uncertain about the tailor made approach. We appreciate all feedback and see it as a valuable learning opportunity.

We have passed your feedback onto the area management team so this can be discussed.

If you would like to discuss it further, we would be happy to speak with you about it and you can contact our Customer Services team on 01622 775191 or by emailing contact@hiddenhearing.co.uk using the reference C14385027

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

Valutata 5 stelle su 5

I went for ear wax removal on the off chance…

I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free.
The receptionist was very friendly and put me at ease.
Dee (ear care practitioner) was very professional and explained the procedure clearly. Also she was very friendly and experienced.
Every step of the way was explained and I was shown photos as well. A very good experience

14 ottobre 2024
Valutata 5 stelle su 5

Very warm and friendly atmosphere

Very warm and friendly atmosphere. Dee was very professional and explained the wax removal process throughly, making me and my mum feel at ease. Many thanks and would highly recommend.

20 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Friendly, professional and thorough.

Dee made me feel very comfortable and understanding of the process. She explained everything clearly and thoroughly and she was friendly and professional throughout.
The wax removal itself was painless and my issue was dealt with very quickly indeed. I would highly recommend.

7 giugno 2024
Non scritta su invito

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