Certus Hearing Recensioni 

I actually bought a pair for my elderly mother last month. Unfortunately due to her arthritis she struggled with the small buttons on the device. I emailed Certus care to explain the situation and ask for a return under their 90 day guarantee.
The return process was smooth they gave us the return address, and as soon as the package was received back the refund went straight back onto my card in a couple days. Even though the product was not right for my mom's hands I was so impressed by how honest and quick they were with the money back that I felt compelled to leave a review. True to their word.

To be frank I was sceptical at this price point. My old high street pair broke after 4 years and I needed a quick replacement without taking out a second mortgage.
Ordered the Certus ones and they worked straight out of the box. Clear sound quality, no annoying whistling background noise and watching the TV is back to normal volume so my wife is not complaining anymore! Had a small question about charging lights so I sent an email and got a clear response within a few hours. Top marks from me, genuine company doing good work.

I have commented on this company before because I have tried to get a refund after several weeks.
Fortunately I received an e.mail offering a refund and told to keep hearing aids, and payment is in my bank today.

My main worry was having big ugly things sticking out of my ears that everyone could see. When the box arrived I tried them on right away in front of the mirror. They sit right inside the canal and my family did not even notice I was wearing them until I told them
The sound quality for daily chats is night and day compared to before. Really comfortable to wear all afternoon while gardening too. Worth every penny.

Was easy to order, quick delivery. The after service is extremely helpful

Purchasing Certus Pro hearing aid and receiving the discount was impossible.
The companies website makes it difficult to get the 10% discount, despite communicating with Sarah who seem to be very helpful and provided a link that should work.
Charged full price and reply from Sarah “It does not come of after the payment page. So the listed price is the one that stands. So I have sent email cancelling my order #1845 as i do not wish to do business with a company that behaves this way.

If you're expecting what the audiologist sells for thousands, you will be disappointed and thats on you, not on them. What you get is a genuine improvement in most situations and no improvement at all in a loud hall. For the money that is more than fair. Ive taken a star off for the instructions, which assume you already know what a dome is.

I went private first.Two appointments, hearing test, then the man came back with a quote for £2,300 for the pair and started talking me through a payment plan. I said I'd think about it and I never went back. Ordered these instead mainly to see what you get for the money. I've had them since April. In the house they are very good, on the phone they are very good, in a restaurant I can hear the person opposite me which is the thing I actually wanted. Am I saying they are the same as the £2,300 pair. I don't know, I never had the £2,300 pair. What I can tell you is these do the job I needed doing.

About ten years ago I bought one of those sound amplifiers off the television. It squealed every time I turned my head near my collar and I gave up on the whole idea. My son talked me into trying again. These are a different thing altogether. There is no squeal, I've had them since January and not once. And it'sn't just louder, it is clearer, if that makes sense. The old one made everything bigger including the fridge and the traffic. These seem to leave the background alone and bring the voices up. I don't know how they do it and I do not much care.

My husband had the telly on 38. Im not exaggerating, I checked it. The people next door could hear the football. He has been wearing these since May and its on about 14 now which is where Ive it when I am on my own. He hasn't said anything about it and I havent made a thing of it. He says he can't feel them in. The only thing I'd say is he does have to remember to charge them or theres nothing in them the next morning, but he does his phone at the same time so it has not been a problem.

I am extremely disappointed with both the product and the customer service I have received.
The hearing aids are advertised as "in-canal" devices; however, they are far too large for my ears and sit very visibly, appearing as beige lumps in the bowls of my ears rather than discreetly within the ear canal.
I contacted Certus customer service five days ago regarding this issue, and since then we have exchanged 29 emails. In an effort to resolve the problem, I followed all the advice provided, including trying both narrower and wider ear tips. Unfortunately, neither solution improved the fit.
Despite repeatedly requesting instructions on how to return the hearing aids for a refund, those requests have been consistently ignored and I am no closer to a resolution. Instead, I have continued to receive the same suggestions regarding ear tips, even after explaining that I had already tried them.
I am very concerned about the quality of the customer support. The website states that customer enquiries are handled by real people who provide genuine assistance. However, the repetitive and generic nature of the responses I have received has led me to question whether my concerns are being reviewed by a person at all.
I also found it puzzling that one review refers to speaking with Certus by telephone, as I have been unable to locate any customer service telephone number on the company's website or in any of the numerous email responses I have received. This has made it difficult to understand how customers can access direct human support when email communications fail to resolve an issue.
The failure to address my refund request, the contradictory technical advice, and the lack of meaningful engagement with my concerns amount to what I consider unacceptable customer service.
Based on my experience, I would strongly encourage prospective customers to consider these issues carefully before making a purchase.
After postings the above review, Certus thankfully responded quickly by refunding me in full and telling me to keep the hearing aids.

Very small, thats what sold me!

I had a question in the first week about whether you can overcharge them by leaving them in the case. Rang the number expecting the usual hold music and a script. A woman answered in under a minute, knew the answer, told me no you can't and to just leave them in. That was it. Rare enough these days to be worth mentioning.

No complaints at all.

I ordered these hearing aids as i didn't like the nhs one they was uncomfortable. I found these one very comfortable in my ears the sound is very good I hear alot more and no other noises . I only have one issue and that is when in a car there is alot of interfering crackling the sound was not good so I had
to take them out . Not sure why this is and its been the same every time . But other than that I can wear them without my ears sticking out and glasses are more comfortable

Hearing is much improved on wearing these hearing aids, they are comfortable to wear. It has taken some time to decide which ear tips are best for me but have now found the best ones. It took some time to find out what the different modes are as the aids I have do not seem to work automatically. This information is not on the information sheet. Even with these hiccups I am overall pleased with the aids.

Told my father about these as he was going to spend 000s on hearing aid from specsavers. So glad he gave certus a try. He loves the aids. Good value and easy to set up

In the house, in the car, on the phone, in a normal cafe, they're excellent and I'd happily give five stars. In a function room with a hundred people and a band on I still struggle. I suspect that is true of any hearing aid and possibly of anyone's ears, but I would rather say it than have someone buy them expecting different.

Which for me was non negotiable and is the reason I did NOT go for the behind the ear ones.

They are very good at amplifying everything but I am struggling with the size of the ear piece as it appears I have very small ears.