Both my ears were blocked and uncomfortable. Diana was very welcoming and puts clients at ease. She is very gentle and knowledgeable. Would definitely recommend her.
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A warm welcome and great expertise with the removal of my ear wax. I can strongly recommend the Norwich Audika.
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... Leggi di più
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Leggi di più
4,8
Eccellente
191 recensioni
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Great experience
Great experience, I attended for ear wax extraction after 5 weeks of muffled sound and conflicting advise, thanks Diane, highly recommended
1 maggio 2026
Non scritta su invito
Excellent customer service.
17 aprile 2026
Top level of service
What a great level of service. The lady who dealt with my ears today was absolutely brilliant. I couldn't praise
her enough. Definitely my go to place in the future.
27 aprile 2026
Non scritta su invito
Quick solution to a technical problem.
25 aprile 2026
Great visit
Great visit, explained everything clearly at the start of my appointment. The clinician was clearly knowledgeable and passionate about the service. Thank you
24 aprile 2026
Excellent care and service from professionals…
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he fitted a larger dome onto the one hearing aid of the ear where my cartilage had moved. He also adjusted both aids to reduce background noise. 100% excellent care. Thank you.
8 aprile 2026
A thorough and complete check up and…
A thorough and complete check up and adjustments to my hearing aids made it a first class experience
25 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The gentleman arrived checked my ears…
The gentleman arrived checked my ears and said my right ear was completely blocked with wax but I could still hear okay from it and said he couldn’t do the test and walked out
17 marzo 2026
Risposta di Audika - Norwich
Hello
Thank you for taking the time to leave your review and we're sorry that it has resulted in 1 star
Unfortunately, if there is an occlusion in the ear caused by wax, we would have to refer for wax removal before testing. Testing with a blockage would lead to an inaccurate test result.
However, based on the feedback you have provided, we would like the opportunity to investigate your experience further if you would be happy for us to.
Please contact our Customer Services team on the details provided below and we'd be happy to look into this further for you.
Kind regards,
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Professional
Professional, friendly presentation and at all times, clear, understandable explanation of all processes. Thank you for making my introduction to hearing aids pleasurable.
18 febbraio 2026
All the staff are always very polite…
All the staff are always very polite and cheerful whenever I have an appointment
12 febbraio 2026
Professional
The appointment was on time and the person I saw was professional & informative.
I was happy with my test.
3 febbraio 2026
Hidden Hearing, not eyes or teeth, just HEARING!
Been going th HH for a number of years. They are very professional, Jerry in Norwich knows his stuff happy give advice without pushing the latest products. Products not cheap but you get what you pay for not forgetting their regular 'health checks' are included with the products.
29 gennaio 2026
Got an appointment easily
Got an appointment easily. Diane was very professional. She explained the procedure, did the job and showed me the results. Reasonable cost and much better than having to wait weeks to sort.
I’ll come back again and recommend to friends.
26 gennaio 2026
Non scritta su invito
atient,caring,listens to your…
Patient,caring,listens to your queries,solves problems. Couldn't, fault my advisor.
28 novembre 2025
These guys are so exceptional
These guys are so exceptional; professional, efficient, speedy and thorough. I would venture to suggest one would struggle to find anybody better.
20 dicembre 2025
Excellent service
Excellent service, very thorough, I highly recommend the one in Norwich.
10 ottobre 2025
Excellent service
29 novembre 2025
Hearing test carried out efficiently
Hearing test carried out efficiently. Clear advice. And it was free - or should I say already paid for in the price of the hearing aids. But they work well enough and they are hidden
25 novembre 2025
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