Both my ears were blocked and uncomfortable. Diana was very welcoming and puts clients at ease. She is very gentle and knowledgeable. Would definitely recommend her.
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A warm welcome and great expertise with the removal of my ear wax. I can strongly recommend the Norwich Audika.
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... Leggi di più
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Leggi di più
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Personal service and assistance over…
Personal service and assistance over the last 4years as a client of Hidden Hearing.
Excellent for ear wax removal
A warm welcome and great expertise with the removal of my ear wax. I can strongly recommend the Norwich Audika.
It's great to hear again
Both my ears were blocked and uncomfortable. Diana was very welcoming and puts clients at ease. She is very gentle and knowledgeable. Would definitely recommend her.
This time my visit was very good
This time my visit was very good, although the problem with my hearing (narrow ear canals and no suitable hearing aid ends) was not resolved, it was all very professionally explained.
Excellent service
Excellent service after a warm welcome from an expert we have used for many years.
this is the second time i have been to…
this is the second time i have been to audika and all the staff have been great not trying to make you buy new hearing aids but giving you sound advice first class service.am going back to see sue for new hearing aids..
Always made welcome by Gerry
Always made welcome by Gerry and the lovely receptionist so feel very comfortable coming for hearing check
Identified my problem quickly and made…
Identified my problem quickly and made an appointment for treatment for the same day which was carried out in a professional manner
The guy was very good and explained…
The guy was very good and explained everything thing very well
Good experience
No complaints
Diane was very attentive during my wax removal and got the job done in the end.
Diane was absolutely fantastic
Diane was absolutely fantastic. She really knows her clients and has been amazing at following up with aftercare.
Very friendly and professional.
Highly recommend Norwich Audika
I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is very experienced and makes sure my hearing aids are in good condition. I highly recommend Audika.
Thank you
A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.
Exceptional Service … 10/10
Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on reception was very friendly and was super helpful.
The appointment itself was exceptional. Diane was extremely friendly, taking the time to get to know me and my circumstances. She then sorted the issue with exceptional care, explaining the process as she went through it. She carried out a hearing check as well which was great customer care. I cannot recommend this business enough, especially Diane.
A huge thank you for the care and attention you take. An exceptionally positive customer experience. 10/10.
Seen on time.Very careful and in depth…
Seen on time.Very careful and in depth tests with a very good improvisation in my hearing
Potrebbe usare l'IA per rispondereMostra di più
Personal opinion
Did not think it correct for receptionist to be chewing/eating whilst talking to me.
Ran late for the 1500 appointment and had to ask at 1505 how long would it be till I was seen. Seven minutes beyond the appt. time.

Risposta di Audika - Norwich
Jeremy listened to my concerns of my…
Jeremy listened to my concerns of my previous negative experience and ensured I was not only, listened to and addressed but he explained the process and procedure every step of the way.
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