Audika - Leigh-on-Sea Recensioni 

Friendly staff and thorough check- up by Jenny.
Appointment on time.

Visited Hidden Hearing Leigh, and had a brilliant experience thanks to Wendy and the team. All the staff are lovely, and Wendy always takes real care in the appointment to make it comfortable, and answer any questions. Always so impressed by the service and will keep recommending it to friends & family. Thank you

Always there to help, and not to much trouble in a friendly way.

Friendly atmosphere and the person doing my test, very experience and talked me through all the procedures. My hearing is so much better now and my family are thankful, It might look expensive but you get a lot of after sales service for your money,

Nick was so polite and caring and he made my appointment completely stress free.

Very good service caring and helpful staff excellent

The team went above and beyond in my elderly Mums appointment today - particularly Jen and Wendy, so kind and my Mum felt really looked after. I’d highly recommend using Hidden Hearing Leigh On Sea, the service is fantastic, as well as the advice & products.

Leigh on sea hidden hearing. Wendy Green was absolutely fab. Explained everything fully. Very knowledgable and professional.

First class Excellent service conducted in a warm cosy atmosphere where every possible way you are made to feel comfortable and nothing is too much of a problem.

Great company, listened and tested hearing. Jen was very understanding of my hearing issues and took her time explaining what I needed to be able to hear again particularly as I have TMJ so found it difficult to put a hearing aid in one ear due to pain. Left with new hearing aids and could hear everyone clearly. ☺️

Nothing is too much to ask. Hearing limitations need to be understood by everyone and where there is a solution Hidden Hearing endeavours to offer an answer

Firstly the kindness and respect shown to my Dad was the best customer care I have witnessed in years.
He has struggled with hearing aids for years. The team in Leigh on sea are making moulds to fit and guide him through every step.
Nothing is too much trouble. He is upgrading and so I can only comment on his earlier pair but they have opened up his social life and helped regain some of his confidence too. Well done to Jenny and her colleagues.

The consultant I saw was professional,knowledgeable and friendly. I am grateful to be able to have a yearly hearing test with you even though I am unable to take up any scheme at the moment.

My 93 year old mother had a home visit from Hidden Hearing, Leigh-on-Sea earlier this year. We spoke on the phone to the person that visited & questioned as to if the £3000 hearing aids being sold were beneficial to our mum. Against our advice, our Mum went ahead with this purchase anyway. The hearing aids proved to be of no benefit to her at all. She could not put them in her ears herself and had no idea how to use them. They made no difference to her hearing either and they simply sat on a shelf for several months until she sadly passed away in December. It is only now since going through her belongings that we have noticed she was also sold the top tier of insurance too...at £115 per year! Our mum was vulnerable and we think Hidden Hearing mis-sold these hearing aids. The Oticon Intent 4 Minirite are vanity based, tiny and virtually invisible hearing aids. Hardly suitable for a housebound 93 year old that was almost totally blind. Dreadful that these were ever sold to her. By the way, you can buy these for half that price as well elsewhere...not that a person in our mothers situation would ever benefit from them anyway.

*UPDATE*
In response to a reply from Hidden Hearing, I would like to point out that we did indeed speak over the phone to the person that visited our mother. We questioned if our mother would be able to use the hearing aids recommended, but did NOT get a straight answer. We politely voiced concern that these hearing aids were not suitable, yet the purchase went ahead anyway. Still no explanation as to why vanity based almost invisible hearing aids were 'recommended' for someone in our mothers situation either. The insurance at £115 per year (conviniently not returnable & cannot be cancelled now either) is, lets say 'excessive'. Our mother was indeed vulnerable and did contact Hidden Hearing several times with issues, but was told each time that the hearing aids were working. They probably were, but she was not in a position to insert, charge or maintain them. This would have been obvious at the time of purchase. Not a surprise that Which? Magazine reports that 45% of customers of Hidden Hearing claim they felt pressured to buy at time of consultation. I am aware of the 60 day money back guarantee, but am also aware that it is something of a challenge for this guarantee to be honoured. My mother was asked if the aids improved her hearing. They did...when charged & fitted properly, which she simply could not do.
Complain? I certainly shall. It will not bring our mother back, but may just help others in a similar situation to avoid this company who put money & profit ahead of everything else.

Very friendly staff. Got seen to on time, no waiting around. Comfortable waiting area.

I can’t fault Hidden Hearing in Leigh, Jen is such a lovely person and really looks after me , takes her time and she’s 100%professional, she’s funny and is interested in me as a person , not just 2 ears.

Nice care and attention. Personable service. Thanks Wendy :)

My hearing aids made me able to go to work and socialise again, it really improved my life. Jen has been so helpful in fact everyone has been a delight to deal with.
The regular check ups are a bonus I love the fact everything is kept up to date.

I had a hearing test done by Jenny in the Leigh on Sea branch due to some tinnitus I’ve been experiencing. The staff there were so friendly and helpful, I had my young son with me and they made us feel very welcome and at ease. Jenny is very knowledgable and was very assuring, she helped keep my son entertained whilst I had the hearing test done. Highly recommend!