Auction House UK - Auction House London Recensioni 

73
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TrustScore 4.5 su 5

4,3

5 Hampstead Gate, 1a Frognal, NW3 6AL Hampstead, GB

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

It was an absolute please to work with Puja on the sale of our property. She is extremely professional and went above and beyond to help us secure the sale for a price we are very pleased with. Next... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I cannot thank Jamie and his team at Auction House London enough for the recent sale of my property. Everything was dealt with efficiently, swiftly and professionally. Nothing was ever too much troubl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Thanks Olivia and all the Team for your help, Bought a property in Enfield for under £364k. The property needed minimal work. We now rented it out at £2450 per calendar month. We were helped along the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was recommended to this Auction House and am glad I used their services. From the initial meeting they were very transparent and informative which put my mind at ease and made the decision to se... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia di vendita al pubblico incanto di immobili
  2. anche in
  3. Casa d'aste

Scritti dall'azienda

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Informazioni di contatto

  • 5 Hampstead Gate, 1a Frognal, NW3 6AL, Hampstead, Regno Unito

  • 0207 625 9007

4,3

Eccellente

TrustScore 4.5 su 5

73 recensioni

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4,3

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(73)

455 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Showed interest in property being…

Showed interest in property being auctioned by Auction House London. The initial reserve price was £330000 and the hammer price was sold at £480000.
Few days later received email from Auction House:
“Good morning,
We understand that you previously registered your interest in ------ and were informed the property is no longer available.

Please disregard our earlier correspondence, as the property is now available once again.

The seller is inviting best and final offers in excess of £500,000, all offers must be submitted 4:00 PM on Friday, 19th September.

Additionally, we have an open-house viewing taking place at 3:00 – 4:00 PM on Thursday, 18th September. No booking is required so please feel free to attend.

For our particulars, please see attached. For the avoidance of doubt, the property is now offered with planning permission to convert the property into a six-bedroom HMO (planning ref: PL/1983/25).

If you wish to submit an offer, please respond and confirm the below -
Your offer level
You have read the legal pack
You can exchange immediately (10% deposit & buyer’s admin fee of £1,500 incl VAT)

Any further queries, please let us know.

Kind regards,”

My response
“Good Morning
Thank you for the email !

I did show interest and did follow the auction

Reserve Price £330,000

During the auction the auctioneer stated planning application had just been approved but was not sure as the seller was abroad and could not be contacted for confirmation, and i believe someone confirmed / advised planning was approved.

The auctioneer advised it was being sold as is and the seller may not sell at the hammer price, the hammer price was £480,000.

So why is the seller now seeking offers in excess of £500,000 when the hammer price was £480,000 was the seller bidding on the property ???

I sincerely hope no one considers buying the propery from the greedy seller !, there are many other properties available.

Regards”

As I had previously shown interest received an email from Auction House London on Wednesday 24th September for the same property now being offered again with the reserve price £375000

Would be interesting to receive comments from Auction House London why the reserve has been set at £375000 when it was originally sold for £480000 ???

Regards

MY RESPONSE TO AUCTION HOUSE LONDON REPLY
What a lot of waffle from Auction House London who ever decided to reply needs to look at the facts and i believe and in my opinion your response just does not make any sense and i believe and in my opinion the reply indicates how the Auction Scam is applied with all Auctions with the reserve and guide price !
Fact:
1) In the first auction the property had a reserve of £330,000
2) I am sure the final auction hammer price was £480,000 confirmed by my colleague subject to seller approval !
3) I received an email stating the seller is seeking offers over £500,000 with a viewing and deadline of offer date
4) The property was relisted with a reserve well below the sellers seeking offers over £500,000 email !
5) After i posted a negative feedback for Auction House London they replied with a load of waffle.
6) If as they state “The hammer price was not £480,000 and as you’ve stated. It was £530,000”
7) So if the hammer price was £530,000 there must have been other buyers bidding from the hammer price i stated £480,000 to £530,000
8) It is very clear the bidder would not or could not bid against themselves to bid to £530,000
9) If there was a genuine bidders bidding in the range of £480,000 to £530,000 than they also would have received an email requesting seller is seeking offers over £500,000
10) The buyer or buyers bidding between £480,000 and £530,000 must have received the same email as i did and why did they not make an offer up to the price they had bid for below £530,000 ???
11) If the seller was seeking offers over £500,000 after the first auction when the reserve in the first auction was set at £330,000 than initially in the second auction the reserve was set at £375,000 which has been increased to £425,000 !!!
12) If the seller was seeking offers in excess of £500,000 why is the reserve guide £425,000 when the seller was seeking offers in excess of £500,000 obviously in my opinion and i believe the seller will not accept any bid below £530,000

I believe and in my opinion i am sure if Auction House London and other Auctioneers will agree with me the facts just do not add up!!!

A Law should be implemented for all Auctions if the bid price exceeds the Reserve or Guide than it must be sold to the highest bidder and the seller does not have the option to refuse to sell.

I am sure if the Law is implemented all the Reserve & Guide prices will reflect to the true value of the property and not waste prospective buyers time.

24 settembre 2025
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Risposta di Auction House UK - Auction House London

Thank you for your trust pilot review which contains several fundamental errors. The reserve price was not £330,000 as you’ve stated. The reserve price is never disclosed to the public. The hammer price was not £480,000 as you’ve stated. It was £530,000. The property was offered on a conditional basis, as explained by the auctioneer at the time, due to the unusual circumstances that surrounded the difficulties in obtaining clear instructions just before the offering of the lot from the seller who was mid flight at the time, uncontactable and had not given us clear instructions (due to the last minute receipt of the granting of the planning permission). We were very explicit that rather than withdraw the lot, we would offer it on a conditional basis and allow the seller to make the decision as to whether they wished to proceed or not at the final bid price.

The seller was not happy to proceed immediately after the auction and instructed us that they wished to keep the property. We informed the winning bidder and that was the end of it as far as we were concerned. They were immediately relinquished from their obligations to buy. The seller then changed their mind and decided that they did wish to sell the property after all. The winning bidder at the auction was understandably hesitant and was no longer prepared to honour their auction bid. The seller asked us to email all other interested parties inviting alternate bids.

After many conversations in the aftermath, the seller then settled on relisting the property in our October auction. The listed guide price of £425,000+ reflects a reserve price that will be within 10% of this figure.

Whilst we know that the above circumstances are very unusual for an auction lot, this particular property suffered from both fresh information coming to light at the last moment along with an inability to speak to our seller who was travelling at the time.

Kind regards

Auction House London

Valutata 5 stelle su 5

Great support throughout the process

Great support throughout the process: I used Auction House to sell a property for the first time via auction. It was the first time I had sold through the process and Jake from Auction House was very helpful and supportive throughout the process and understanding of the changes I wanted to make to the marketing collateral etc. I achieved a result which I was very happy with. Will definitely be using Auction House again.

10 settembre 2025
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Risposta di Auction House UK - Auction House London

Hi Amir, great to hear of your successful sale with the help of Jake in our London team, thanks very much for taking the time to leave a review! Best, Auction House

Valutata 1 stelle su 5

Yesterday the guide price for lot 4 was…

Yesterday the guide price for lot 4 was £150000, this evening has the guide price is set at £220000. Similarily Lot 6 the guide price has gone up from £140000 to £200000.
Is that logical? Is that new scamming technique.
why waste buyers time?
Avoid them.

5 agosto 2025
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Risposta di Auction House UK - Auction House London

Thank you for your feedback. We appreciate the opportunity to clarify.

Guide prices can sometimes change before the lot is auctioned. In this case, the properties you have highlighted were adjusted because we received strong pre-auction offers.

By law, we are required to submit all offers to the seller and based on those offers, the seller may choose to raise the reserve price. As a result, we must adjust the guide price to reflect this.

We understand how frustrating this may be, but the sellers make these decisions and are outside our control. Our goal is always to maintain transparency and fairness throughout the auction process.

We would be happy to speak with you directly to discuss this further.

Kind regards
Auction House London

Valutata 5 stelle su 5

Puja personally was most helpful it’s…

Puja personally was most helpful it’s been a real tough time but pleased with the services

29 maggio 2025
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Risposta di Auction House UK - Auction House London

Hi there, we are delighted to hear you have recieved such excellent support when working with Puha and Auction House London! Best, Auction House

Valutata 5 stelle su 5

great!

Puja kept me informed at every stage and consistently showed empathy and support during a very personal matter. She’s been great throughout!

29 maggio 2025
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Risposta di Auction House UK - Auction House London

Hi Kara, thanks for your excellent review! Best, Auction House

Valutata 1 stelle su 5

No reply

I’m really sorry to post this as i hsve bought a few properties through them.
However I am a seller now and all I am trying to do is put something in the next auction. However no one replies to your emails about new business. I have tried to contact Noah on numerous occasions .. it’s either no reply at all or a long delay so you miss the auction date

26 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

I cannot thank Jamie and his team at Auction House London enough for the recent sale of my property. Everything was dealt with efficiently, swiftly and professionally. Nothing was ever too much trouble and their communication was fantastic. This has been my second sale through them, and I would most definitely go through them again. HIGHLY RECOMMEND!

23 aprile 2025
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Risposta di Auction House UK - Auction House London

Hi Donna, thanks for your excellent review! We are delighted that you received fantastic communication and professional service for the sale of your property. Best, Auction House

Valutata 1 stelle su 5

I don't know the reception can only…

I don't know the reception can only tell you to keep going to read legal documents. A job can easily pass to robot nowadays. They ask you to read those documents before you viewing. it is not before you want to purchase it. does it make sense?

7 marzo 2025
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Risposta di Auction House UK - Auction House London

Thank you for your feedback. We appreciate all enquiries and always strive to provide as much information as possible. However, as an auction house, we do not draft the legal documents for each property. These are prepared by the seller’s solicitor. This is why we always direct potential buyers to the legal pack containing the most accurate and up-to-date details.

We understand this may not always be the response callers expect, but ensuring buyers review the legal documents themselves is a crucial part of the auction process. Transparency is essential to us, and we make legal packs readily available so that all buyers can make informed decisions before bidding.

We would be happy to assist further if you have any specific concerns or require guidance on where to find key details. Please feel free to contact us directly.

Auction House London

Valutata 5 stelle su 5

My first time buying at an auction

My first time buying at an auction and Auction House made it a very smooth process. Special credit to Georgia for her help all the way through the process. I will definitely be looking to buy from Auction House in the near future.

11 febbraio 2025
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Risposta di Auction House UK - Auction House London

Hi Owen, we are so pleased we were able to help you secure your first purchase at auction. Looking forward to helping you purchase again in the future! Best, Auction House

Valutata 5 stelle su 5

Puja and team are second to none

Honestly what a ride… I had a gentleman try to buy before my property made it to auction and what a time waster he was. I can’t thank Puja enough for making it easy to deal with. Puja was polite, no messing and efficient.
I’d sell via London Auction based on first off Puja and secondly the rest of the team playing it perfectly. Well done and thank you.

13 febbraio 2025
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Risposta di Auction House UK - Auction House London

Hi Stephen, thanks very much for your recommendation of Puja and London team, it's great to hear of your positive experience with them! Best, Auction House

Valutata 5 stelle su 5

Highly recommend Auction House London

I was recommended to this
Auction House and am glad I used their services. From the initial meeting they were very transparent and informative which put my mind at ease and made the decision to sell via them very easy.
Everything went better than expected.
Thanks for all your help and guidance during the process. Highly recommend Auction House London.

12 febbraio 2025
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Risposta di Auction House UK - Auction House London

Hi Lesley, thanks for the recommendation! It's great to hear selling via Auction House London was an easy process. Best, Auction House

Valutata 1 stelle su 5

Left stranded

Attended an open viewing appointment at Crothorp Road in Northampton, the agent didn't show and people who had travelled from all over the UK were left not knowing what was going on.
We were told on the phone that another viewing window would be possible but then they have let us down again. Totally unprofessional

6 febbraio 2025
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Risposta di Auction House UK - Auction House London

We sincerely apologise for the inconvenience caused by our partner agent not attending the scheduled viewing. Unfortunately, as we work with an external agent, we were not made aware of this in advance, and we understand how frustrating this must have been for you.

We do appreciate your time and interest in the property and even though two other viewings did go ahead as planned, we regret that we were unable to schedule an additional viewing so close to the auction.

Please rest assured that we take this matter seriously and are working closely with our partner agent to prevent this from happening in the future. Once again, we truly apologise for any inconvenience this has caused. If there is anything further we can do to assist you, please do not hesitate to reach out.

Auction House London

Valutata 4 stelle su 5

Noah made process easy

Noah explained new online process in good clear English and agreed good terms of fees, I will stay in touch with them to get another property now that they have sold our property for the price we wanted

19 novembre 2024
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Risposta di Auction House UK - Auction House London

Hi there, it's fantastic to hear you successfully sold your property at the price you wanted through one of our online auctions! Thanks for your feedback on the clear explanation of the system. Best, Auction House

Valutata 4 stelle su 5

I would recommend using them.

Auction House gave a professional service throughout the whole auction process. I followed their advice and a good result was achieved. I would recommend using them.

11 dicembre 2024
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Risposta di Auction House UK - Auction House London

Hi Paul, it's great to hear you received professional service throughout the whole auction process! Thanks for taking the time to leave a review and the recommendation. Best, Auction House

Valutata 5 stelle su 5

I recently sold my property at Auction…

I recently sold my property at Auction House London. The team made the whole process smooth and were very professional dealing with any enquires I had. Andrew, the auctioneer has such energy and drive and really pushed to sell my property over the reserve. Very happy! And would highly recommend them.

Kim

13 novembre 2024
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Risposta di Auction House UK - Auction House London

Hi Kim, it's great to hear you had a smooth experience selling your property at auction for a great price! Thanks for the review and recommendation for Auction House London. Best, Auction House

Valutata 1 stelle su 5

Land South of crown road lot 169 being…

Land South of crown road lot 169 being auctioned december 2024. Buyer cannot gain a legitimate land registry title based on a map that a buyer purchased in july 2024. The auction house would have their fee, the seller the purchase price at auction but the buyer would have a worthless map title instead of land title. on 02/sep/25 Basildon council are today
cutting back trees on land apparently under ownership of greenfurb ltd. If it was owned by a private company they would not be carrying out maintenance. There are health and safety issues of dangerous trees on this land which have been advised to council by concerned residents.

28 novembre 2024
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Risposta di Auction House UK - Auction House London

Thank you for your feedback on Lot 169, Land South of Crown Road, listed in the Auction House London December 2024 Auction.

We have reviewed the matter and confirm that the Ordnance Survey (OS) Map in the legal pack represents the future title plan. This will become the formal title plan once a buyer completes the purchase of the land. This is because the land has yet to be formally split, a process that will occur as part of the completion stage.

As you have highlighted, we recommend that all interested parties consult with their legal adviser to review the legal pack and ensure that they are fully informed of the process and implications of this arrangement.

Please do not hesitate to contact us if you require further assistance or clarification.

Auction House London

Valutata 5 stelle su 5

transparent Auction Experience

easy to sign up to Auction sale, fixed realistic guide achieved a better price

30 ottobre 2024
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Risposta di Auction House UK - Auction House London

Hi Jeremy, thanks for leaving a review of the London team! Best, Auction House

Valutata 5 stelle su 5

Amazing service from Noah!

Working with Noah and Auction House London has been a seamless experience. Noah has been incredibly patient and professional with the sale of my flat and managed to achieve a sale price that exceeded my expectations. I can highly recommend Auction House London for their incredible service, outstanding knowledge and personable service. Thanks so much Noah and hope to work with you again soon.

22 novembre 2024
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Risposta di Auction House UK - Auction House London

Hi, it's lovely to hear of the positive experience you had of selling at auction with Noah and the London team - thanks for taking the time to leave a review! Best, Auction House

Valutata 5 stelle su 5

It was a great experience although and…

It was a great experience and exciting too. The team at Auction House London were brill and very helpful. They kept me informed all the time and continued til the contract was exchanged.

15 ottobre 2024
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Risposta di Auction House UK - Auction House London

Hi, it's great to hear that you had a good experience of auction and that the London team kept you informed throughout the process. Thanks for leaving a review! Best, Auction House

Valutata 5 stelle su 5

Superb effort and advice provided by Auction House London.

Having had positive encounters with Auction House East Anglia, this was my first time dealing with the team at Auction House London. I was very impressed! From the start, Jamie provided excellent advice and made sure that all the boxes were ticked prior to the auction. This advice was often provided outside of business hours (a testament to his hard work and excellent customer service). I also need to thank Puja and Georgia, who provided extremely quick responses to my enquiries (despite having little direct involvement with my lot). The auctioneer, Andrew, did a superb job on the day. The effort of the team was massively appreciated, and I will be returning. There are many auction houses in London but I would certainly recommend this one.

15 ottobre 2024
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Risposta di Auction House UK - Auction House London

Hi Ben, its great to hear about your fantastic experience working with Auction House London, receiving quick responses and a great result on auction day! Thanks for the recommendation. Best, Auction House

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