Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Leggi di più
L'azienda ha risposto
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Leggi di più
L'azienda ha risposto
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Leggi di più
L'azienda ha risposto
2,7
Scarso
223 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The siding was inaccurate
The siding was inaccurate. I ordered 2 pairs of jeans in the same size and they fitted me completely differently. Both were too big.
26 maggio 2026
Risposta di Motelrocks
Hi Hayley, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
One item was not the same colour as the…
One item was not the same colour as the photos. The other was rigid and poorly fitted. Returns process sucks.
26 maggio 2026
Risposta di Motelrocks
Hi Ashlee, I am sorry to hear that you have not been happy with your items and this feedback will be passed on to the relevant teams.
We are currently working on improving the returns for our AU customers so that we can provide a more efficient service in the near future - I apologise for the inconvenience caused.
Motel x
Risposta di Motelrocks
Hi Tarryn, thank you for leaving us a review. I am so glad to hear that you are happy with your jeans and hope to see you shopping with us again!
Motel x
Risposta di Motelrocks
Hi Gina, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Quick delivery and the product appears…
Quick delivery and the product appears to be of good quality. Unfortunately, way too big which was a bit disappointing as we checked measurements against the sizing guide twice before ordering. However, this is probably more inexperience on our behalf rather than the store information being inaccurate
15 maggio 2026
Risposta di Motelrocks
Hi Elly, thank you for leaving a review. I am sorry to hear that your item does not fit as expected - if you need any help with sizing please always reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Colour looks different in person to website
The Jeans we purchased do not look the same colour in person as it does on the website. We are in Australia and it will cost $60 to return fur refund (with no guarantee it would even arrive/get delivered in the UK - we had to sign a UK customs declaration avkieledhing this). Not worth spending $60 on it so now we are stuck with unwanted product.
14 maggio 2026
Risposta di Motelrocks
Hi Mel, I am very sorry to hear that you have not been happy with your jeans and this feedback will be passed on to the relevant team - please make sure to always reach out to the customer service team if you have any issues with your product so that they can help you out before you return.
We are currently working on improving our returns policy for our AU customers so that we will be able to offer a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
The jeans are amazing perfect fit color…
The jeans are amazing perfect fit color and just stunning new favourite jeans
21 maggio 2026
Risposta di Motelrocks
Hi Matilda, thank you for leaving a review. I am so glad to hear that you have been happy with your new jeans and I hope to see you shopping with us again!
Motel x
The quality was horrible
The quality was horrible, it smelled weird and the return policy is bad.
20 maggio 2026
Risposta di Motelrocks
Hello, I am very sorry to hear that you were not happy with your order and this feedback will be passed on to the relevant team.
We are currently working on improving the returns service we are able to offer to our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
I will definitely be buying from Motel Rocks again!
I really enjoyed buying from Motel Rocks. They made everything easy and stress-free. One thing I do wish they offered is the option to pay with Afterpay. The actual clothing was incredibly good quality and though my jeans are too big (that's on me, I ordered a size larger) I will assume that they are true to size.
18 maggio 2026
Risposta di Motelrocks
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your experience and with your order - I hope to see you shopping with us again soon!
Motel x
very happy
very happy, took a good time to come and the jeans are very nice fitted and nice material
19 maggio 2026
Risposta di Motelrocks
Hi Isabelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I was upset about the inconsistency in…
I was upset about the inconsistency in sizing so I contacted customers service and received one automatic response back and never heard back.
19 maggio 2026
Risposta di Motelrocks
Hello, I can see that one of our customer service advisors has sent you an email today - please keep in touch so that they can get this resolved for you as soon as possible.
Motel x
Won't buy online ever again
Expensive jeans sent in flimsy packaging that was ripped when arrived (Jeans not damaged). Bad cut, terrible fit. Will not buy online again.
19 maggio 2026
Risposta di Motelrocks
Hi Hugh, I am sorry to hear that you have not been happy with your item or the packaging and this feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Sizing inaccurate
Sizing inaccurate. Had to pay $65 to return products. Won’t be purchasing again.
12 maggio 2026
Risposta di Motelrocks
Hi Ava, I am very sorry to hear that you have experienced an issue with the sizing - please always make sure to reach out to the customer service team with any problems so that they can take a look into this before you return.
We are currently working on the returns service available for our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Risposta di Motelrocks
Hi Grace, thank you for leaving a review. I am so pleased to hear that you have been very happy with your order and we appreciate the feedback - I hope to see you shopping with us again!
Motel x
Hi i want to return my item and it’s…
Hi i want to return my item and it’s too hard, no one provided a shipping label or much information apart from a random address, will also be so expensive to post so yeah just gonna keep my item that im unhappy with. Wont be shopping here again
13 maggio 2026
Risposta di Motelrocks
Hi Mia, I am very sorry to hear that you have not been happy with the returns - we are currently working on improving our the return service we are able to offer to our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Risposta di Motelrocks
Hi Mellissa, thank you for your review. I am so glad to hear that you are happy with your order and hope to see you shopping with us again!
Motel x
Missing parcel and customer service disaster
My order was not shipped, after I sent an email, my order was then shipped to the wrong address. It took a month and 11 emails to finally get a refund. There was enough information in my initial email about the order being shipped to the wrong address for staff to be able to investigate what had happened. I had to explicitly ask twice for a refund and follow up. Staff even asked me to travel to the wrong address and try and find the missing parcel. The whole thing was a test of my patience and seemed to be an attempt to not have to issue a refund.
7 maggio 2026
Risposta di Motelrocks
Hi Olivia, I am truly sorry to hear about the significant difficulties you experienced with your order, including the shipping error and the prolonged process to resolve it. I appreciate you bringing these issues to our attention and your feedback will be passed on to the team for review. I apologise for the inconvenience caused.
Motel x
Different shape and size to other colours
I have these jeans in another colour so I decided to buy them again in a different colour but these are a completely different cut, bigger size and the rise is higher. Costs 45 dollars to return from Australia.
14 maggio 2026
Risposta di Motelrocks
Hello, I am sorry to hear that you have not been happy with your recent jeans purchase - please reach out to the customer service team with some more details of the product so that they can take a look into this for you.
We are currently working on improving our returns service for our AU customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Really fast shipping and such amazing…
Really fast shipping and such amazing quality clothes !
6 maggio 2026
Risposta di Motelrocks
Hi Anaye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13 maggio 2026
Risposta di Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.