Camera not sent for several days despite next day delivery being promised. Couldn't telephone to speak to anyone. Emails answered but no adequate resolving of issue. Would NEVER use them again. Dreadf... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have used Ashton Little several times now to buy a Canon camera and lenses. They have always been excellent, the prices are great, often cheaper buying new from them than buying second hand on Ebay... Leggi di più
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Pre sales communications was excellent. I wanted to check warranty and ensure the camera was not a grey import which the company was able to confirm. The price was also highly competitive and excellen... Leggi di più
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Competitive prices. I looked to buy a new camera online and while seeing what I liked, I found the same make and model at Ashton Little at a great saving. So I purchased this one which was promptly d... Leggi di più
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4,3
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Risposta di Ashton Little
Thank you for your order with us, we will pass your feedback on to the team
Excellent service
Excellent service. I ordered a Nikon camera and various accessories and it arrived within 24 hours. The parcel was very well packed. They have a clear and well laid out website, communication is excellent. they keep to the agreed delivery times. Excellent people to do business with.
1 settembre 2023
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Risposta di Ashton Little
Thank you for your purchase from Ashton Little, supplying a wide range of brand new photography equipment. Glad you enjoyed our customer service and will pass your comments onto our team. Thank you for your custom.
Excellent service
Firstly I am writing this on behalf of my brother as he is unable due to illness to type at present however these are his words and I totally agree with them. ---
Order a camera last Sunday and due to a VERY sudden illness I was hospitalised. My brother made contact with Paul at AL and explained the situation. Even though the parcel was due to be dispatched Paul went out of his way to stop it and issues a refund which came through as promised 3 days later. This to my mind was exceptional service and I would definitely recommend Ashton Little.
10 aprile 2023
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Risposta di Ashton Little
Thank you for your purchase from Ashton Little, supplying a wide range of brand new photography equipment. Glad you enjoyed our customer service. Thank you for your review.
Consistently good prices and service
I've been using Ashton Little for a couple of years now for purchases for work and they are very often the cheapest price I can find and they always respond to emails promptly and ship quickly too. Highly recommended.
15 novembre 2022
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Risposta di Ashton Little
Thank you for your purchases with us, we appreciate your positive review.
Excellent service delivered on time
Excellent service delivered on time, any queries answered straight away
30 giugno 2022
Non scritta su invito
Risposta di Ashton Little
Thank you for your purchase from Ashton Little, supplying a wide range of brand new photography equipment. Glad you enjoyed our customer service and will pass your comments onto our team. Thank you for your custom
Great service - the way it should be!
Ordered a lens online from Ashton Little, after searching in vain at various other retailers who adverised it was in stock, but wasn't. The lens was in stock and competitively priced. It arrived safe and sound a little over 48 hours later, all as advertised. Delivery slot was emailed and texted to me and the delivery was bang on time. Great service - the way it should be!
31 marzo 2022
Non scritta su invito
Risposta di Ashton Little
Thank you for your order with us
Brilliant company arrived next day I…
Brilliant company arrived next day I can’t praise them enough. This is my fourth attempt at buying this camera online 3 from other companies who said they had it in stock,then once they had my order informed me they where awaiting new stock. Jessops still haven’t refunded me my money, so in my book your the best online camera company. Onc again thank you.
Graham
28 febbraio 2022
Non scritta su invito
Risposta di Ashton Little
Thank you for your purchase from Ashton Little, supplying a wide range of brand new photography equipment. Glad you enjoyed our customer service. Thank you for your custom.
Nikon d850 camera.
After looking at the main camera shops for a NIKON D850 I looked at Ashtonlittle.com. The shops did not have the camera and did not know when they would. Ashtonlittle.com did. And it was £200 less. Great service thanks. R .Leadbeater.
27 gennaio 2022
Non scritta su invito
Risposta di Ashton Little
Thank you for your purchase with us, enjoy your new Nikon D850, a great choice. We appreciate your positive review.
TOP MARKS!
In today's internet world it is important to trade with companies that can be trusted. I have been trading with Ashton Little for exactly two years now and have always found the company to be reliable. Also, the standard of care and detail that goes into securing a package for shipment is more that impressive. For these reasons, I have no hesitation in giving a 5-STAR rating.
6 ottobre 2021
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Risposta di Ashton Little
Glad you enjoyed our customer service and will pass your comments onto our team. Thank you for your custom.
Poor customer service
I purchased a lens, and had been using it a couple of weeks when a fault became apparent. As there was no external damage on the lens I'd had no reason to suspect there was any fault till this point.
I contacted the company, explaining this, only to be told I must have damaged the lens. Knowing this not to be the case, I sent photos of the lens and continued to explain why the fault had not been immediately apparent, but the company continued to blame me. What disappointed me most was they never asked to see the lens, never asked for more information, but immediately assumed I must have done something.
Eventually I sent the lens to Fuji, who repaired it under warranty, no questions asked, no charge.
6 agosto 2021
Risposta di Ashton Little
It is positive Fuji completed the repair under the warranty
Great Service.
Hi
Ordered camera on Monday and delivered on next day Tuesday. Rapid service and very pleased with. Hope we get service like this all the times. Keep the good work. Will deal with again and recommend.
6 agosto 2021
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Excellent quick service & great price
I wanted a pocket travel camera, and had decided on the Canon G5X II. I found this at Ashton Little, but was wary of ordering due to the price - they were £200 cheaper than anywhere else I could find. After exchanging emails with the owner, I placed my order, and the camera arrived 48 hours later. It’s brand new, with a 2 year guarantee, and I couldn’t be happier! I’ll definitely be ordering from these guys again.
9 luglio 2021
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Risposta di Ashton Little
Thank you for such a fantastic five-star review and for sharing your experience with Ashton Little.
We completely understand why finding the Canon G5 X Mark II around £200 cheaper than elsewhere might initially have made you cautious. Camera equipment can be a significant purchase, and we know customers want reassurance that they are dealing with a genuine business and receiving exactly what they ordered.
We’re delighted that our email conversation gave you the confidence to place your order and, even better, that your brand-new camera arrived within 48 hours complete with a two-year guarantee.
Offering customers excellent value without compromising on the quality of the equipment or the service they receive has always been important to Ashton Little, so comments like yours are particularly rewarding.
Thank you for placing your trust in our family-run business. We hope the G5 X Mark II has accompanied you on plenty of travels over the years, and we would be delighted to welcome you back whenever you're ready for your next piece of photographic equipment.
Kind regards,
Phil
Ashton Little
Would buy again
I ordered with some apprehension, but found them excellent in every way. Delivery was extremely quick (late Friday afternoon to midday Saturday) and the product (a Canon rf extender) was in pristine condition.
The product seems to be fully up the mark optically and I am pleased with results so far. If you are thinking of buying one, do remember that it is not designed to work with all RF lenses. Also, Canon RF extenders are not supposed to work with the older EF lens mount, although some people in the US claim to have found a DIY workround that enables this.
Would buy again.
21 giugno 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for such a thoughtful five-star review and for taking the time to share your experience with Ashton Little.
We’re particularly pleased that, despite initially having some apprehension about ordering, you found the experience excellent from start to finish. Building that confidence is extremely important to us, particularly when customers are purchasing specialist photographic equipment online.
It’s fantastic to hear that an order placed late on Friday afternoon was with you by midday Saturday, and that your Canon RF Extender arrived in pristine condition. We’re also glad to hear that you were pleased with its optical performance.
Thank you as well for sharing your experience regarding compatibility — useful feedback for other photographers considering an RF Extender for their own equipment.
Most importantly, hearing that you “would buy again” is a wonderful endorsement of our family-run business. Thank you for placing your trust in Ashton Little and for your five-star recommendation.
Kind regards,
Phil
Ashton Little
I originally read some dodgy reviews…
I originally read some dodgy reviews about Ashton Little but this is my second flawless (High Value) purchase from them.
I only made this purchase because the first was so good and I was happy to use them again.
You need a bit of confidence when parting with large chunks of money and the service from Ashot Little should be the benchmark for every UK firm.
An absolutely sterling service.
4 maggio 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for such an incredible five-star review and, most importantly, for choosing Ashton Little for a second high-value purchase.
We completely understand the caution customers can sometimes feel when purchasing expensive photographic equipment online, particularly when they haven't dealt with a company before. That makes it especially rewarding to hear that your first experience gave you the confidence to return to us, and that your second purchase was equally flawless.
Your comment that our service should be “the benchmark for every UK firm” is an enormous compliment to our team and one that we genuinely appreciate.
As a family-run business, earning a customer's trust is incredibly important to us. Having someone return after a positive first experience is perhaps the greatest recommendation we can receive.
Thank you again for placing your confidence in Ashton Little, not once but twice. We hope to have the pleasure of looking after you for many more purchases in the future.
Kind regards,
Phil
Ashton Little
My personal contact with them was…
My personal contact with them was really good one. I ordered my camera, in the morning, recieved the following day by DHL.
It was well packaged, could not fault the service.
8 febbraio 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for taking the time to leave Ashton Little such a wonderful five-star review.
We’re delighted to hear that you had such a positive experience with us, from placing your camera order in the morning to having it delivered by DHL the very next day.
We also appreciate you mentioning the packaging. Cameras are valuable and delicate pieces of equipment, so ensuring every order is carefully packed and protected for its journey is something our dispatch team takes very seriously.
Most of all, it’s great to hear that you simply “could not fault the service.” That is exactly the experience we want every Ashton Little customer to have.
Thank you again for trusting our family-run business with your camera purchase. Your five-star recommendation is greatly appreciated, and we hope to have the pleasure of assisting you again in the future.
Kind regards,
Phil
Ashton Little
Canon 70-200mm f/4 L lens
Ordered Friday 29/01/21 and the item arrived Tuesday 02/02/2.
I know it was advertised as next working day but with covid and the horrendous weather a day late is not a big worry.
The lens is fantastic and the price is over £100 cheaper than anywhere else and even cheaper than some second hand ones.
I am one happy bunny.
2 febbraio 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for your fantastic five-star review and for choosing Ashton Little for your Canon 70-200mm f/4 L lens.
We’re delighted to hear that you’re so pleased with the lens and that you found our price to be over £100 cheaper than elsewhere — even compared with some second-hand examples. Offering brand-new photographic equipment at genuinely competitive prices has always been an important part of what we do.
We also really appreciate your understanding regarding the extra working day for delivery. With the challenges of Covid restrictions and severe weather at the time, courier networks were under considerable pressure, so it’s lovely to see that this didn’t detract from your overall experience.
Most importantly, hearing that you’re “one happy bunny” certainly made us smile! We hope the Canon 70-200mm has given you many years of fantastic photographs.
Thank you again for supporting Ashton Little and for taking the time to share your experience.
Kind regards,
Phil
Ashton Little
Great price, next day delivery, will recommend.
Ordered a Canon 90d with 18-135 lens kit. Price was same as the Hong Kong sites that make you nervous.
Was worried as its not a name I had heard of or a big chain. I checked trustpilot first and the reviews reassured me. There is one negative review, so I screen recorded the whole online purchase and filmed opening the package from the UPS person to make sure it wasn't a can of beans. I'm pleased to say it was a new boxed 90d with lens etc. As they ship UPS as I got a tracking number and link that actually works within a few hours and it arrived next working day before 11am. Very impressed. Good luck to small business owners. Fingers crossed I won't need any aftercare and cannot comment on that.
2 febbraio 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for such a detailed and refreshingly honest five-star review.
We completely understand the initial caution. When you find a Canon 90D and 18-135mm kit at a price comparable with some overseas sellers, yet from a smaller UK business you may not have previously heard of, it’s perfectly reasonable to do your research before placing an order.
We’re delighted that you decided to put your trust in Ashton Little and that everything proved exactly as it should — a brand-new, boxed Canon 90D kit, full tracking information and delivery the very next day before 11am.
Your comments about supporting small business owners are particularly appreciated. As a family-run business, earning the confidence of new customers is incredibly important to us, and reviews like yours help other customers who may have exactly the same initial concerns.
Thank you again for giving Ashton Little the opportunity to earn your business, for your recommendation, and for taking the time to share the whole experience.
We hope your Canon 90D has served you extremely well over the years!
Kind regards,
Phil
Ashton Little
Great service
Great service. Ordered 21:50 27/01/21 arrived midday 29/01/21. Item as described and well packaged. I will definitely use Ashtonlittle again.
29 gennaio 2021
Non scritta su invito
Risposta di Ashton Little
Thank you for your five-star review and for sharing your experience with Ashton Little.
It’s great to hear that despite placing your order late in the evening, your equipment was safely with you by midday on the 29th. We’re also pleased that everything arrived exactly as described and carefully packaged.
We put a lot of care into preparing photographic equipment for dispatch, so knowing that both the speed of delivery and condition of your order met your expectations is wonderful feedback for our team.
Most importantly, hearing that you would definitely use Ashton Little again is one of the best recommendations we could receive.
Thank you again for choosing our family-run business. We genuinely appreciate your support and look forward to welcoming you back.
Kind regards,
Phil
Ashton Little
Beware - Grey Goods/Parallel Import... I bought a Canon 7D
I bought a Canon 7D camera body for £935.00 from Ashton Little. After a few uses it developed a fault. Ashton Little would not repair or replace it. I contacted Canon (with whom I registered my purchase by giving the serial number), they advised me that the serial number shows it is a parallel import/grey goods which should not have been sold to me, therefore, Canon will not honour the guarantee either. Because Ashton Little uses another company (Middleton Hill) to take payment of goods, reimbursement cannot be claimed from your credit card under section 75. Beware, Ashton Little appear cheap until you find out why/how.
15 gennaio 2021
Non scritta su invito
Risposta di Ashton Little
This is not a genuine review. We are in the process of gathering details of the reviewer, with the help of Trust Pilot, to enable us to take legal action against them
Risposta di Ashton Little
Thank you for your five-star review and for choosing Ashton Little.
It’s fantastic to hear that you found us to offer the best price and that your order was completed smoothly with no delays.
We work hard to give our customers excellent value on photographic equipment while making the buying process as straightforward and reliable as possible, so your comments are greatly appreciated.
As a family-run business, every recommendation helps build confidence in Ashton Little, and we’re grateful that you took the time to share your experience.
Thank you again for your purchase. We hope to have the opportunity to look after you again in the future.
Kind regards,
Phil
Ashton Little
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