Artistshot Recensioni 348

TrustScore 2 su 5

2,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I tried to change the size of two T shirts, sent back as the support indicated and written down the order number and my phone number on the package , email them the tracking number and mail receipt,... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I received my custom hoodies, which is great quality and as expected. The company is legit I was able to speak with someone sms, his name was Max. The processing time took a week and didn’t update unt... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Credit card processed payment, but no movement on order! Lack of decent customer service is inexcusable. Already filed a report with BBB. I can't believe people aren't taking action against this fraud... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Looks like this company has now removed the thousands of DTF and Sublimation transfers we could once purchase...without any warning! Wonder who made this bad decision.

L'azienda ha risposto

Dettagli dell'azienda

  1. Shopping e moda

Scritti dall'azienda

Artist Shot has been in the industry since 2004. Our goal first started with embroidery and as time progressed we have also become experts in screen, digital, and plot printing methods. As of today we had more than 40,000 happy customers around the world who continue to trust our business. Over the years, we have mastered in customizing and printing to provide our customers with the best quality of service. It is our priority to satisfy each customer with their request. We offer some of the best rates along with quality in the market. We take pride in our business and feel gratification by making others happy. Custom clothing means wearing your thoughts and sharing your creations with the world and it is our job to bring them to life.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

348 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

This is a Bbbbbbbbbaaaaadddddd…

This is a Bbbbbbbbbaaaaadddddd website!!!!!!Massive scam!Crazy people!!!!!Nothing arrived no customer service whatsoever!!!!!Please don’t order or you’ll loose money

5 dicembre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to leave a review. We’re sorry to hear about your experience.

Please reach out to us through our updated channels and service lines, and our team will promptly follow up on your case to provide the solution you need.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

False advertisement. Beware!

I ordered a book bag with a red colored and received one with a shade of rust orange. The bookbag is overpriced and the seller falsely advertised the listing. DO NOT BUY FRON THIS COMPANY!! Theres a reson they got so many BAD REVIEWS! 👎👎👎

5 dicembre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to share your feedback. We truly value your opinion, as it helps us improve and identify areas where we can do better.

If you still need assistance or have not received your parcel, please reach out to us through our updated lines and channels. Our team will be happy to assist you and provide a solution to your issue.

Best regards,
Artist Shot Team

Valutata 4 stelle su 5

Transaction gone bad resolved

A refund was rec'd and I appreciate it !!
I made another purchase, before this transaction
had gone bad and that 2nd purchase was successful.
Artist shot ended up honoring both refund and
purchase in a manner that would endear me to
give them another try in the future

this was my first review ..... it can now be
disregarded 01/21/25
Merchandise ordered and paid for.....tracking number issued (DHL).....not rec'd, not rec'd, not rec'd DHL
no response....Artistshot... no response 2nd and 3rd
inquiries made... no response
request refund...no response
money gone ...merchandise AOL...no response
Artistshot is ghosting me....no response
I no longer even want the merchandise ordered over
a month ago ... no response
I just want my money back and put this miserable
transaction behind me...no response
( not even an auto response....ever )

next stop BBB complaint no response

A refund was rec'd and I appreciate it !!!

30 ottobre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to leave a review. We deeply regret that you had such a negative experience.

Please provide us with the necessary information, and we’ll locate your order to process the refund, if needed.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

they don't pay designers

29 novembre 2024
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Risposta di Artistshot

Hello!

We take designer payments very seriously. Please forward your information to our Customer Service team, and follow their instructions by providing the necessary details. You will be notified regarding whether you meet the requirements for payment.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Terrible quality and even worse customer service

Ordered a hat from Artist Shot. Received in a reasonable time but the print on the hat was incomplete...the "U" in one of the words was only partially printed. Customer service sent me an instruction sheet to return but no return postage. Why should I be required to pay for the return when the item's damage was in the production of the hat? when I tried to call customer service I waited and waited...no answer. Tried again...no answer. Poor quality, terrible customer service, don't stand behind their product. Don't buy from this business. Find what you want elsewhere. Buyer beware!

25 novembre 2024
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Risposta di Artistshot

Hello!

Thank you for sharing your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations.

Please let us know how we can assist you further, and we’ll follow up on your case to explore alternative solutions.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Let the buyer beware.

As far as I know, the first time (I think), and the last time.

I purchased a Tshirt two weeks ago, along with another one from a separate company. And one that was delivered within half a week. However the one through artishot is not only nowhere to be seen. I have not recipient any correspondence from them. And after writing to them yesterday. I receive a message that the email has failed to go through to their contact email address. And to try again in a couple of days. You pay decent money for the product and shipping. And that is where it has all ended.

I absolutely would not recommend this company. And if you do choose to use them. Then at least the buyer has been made aware.

8 novembre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to leave a review. We’re sorry to hear about your experience with our website.

We’ve recently updated our channels and phone lines to provide better support. For assistance, you can use our ticketing system on the website—simply enter your message and email, and your ticket will be sent to us. If this method doesn’t work, feel free to reach out to our Support email at contact@artistshot.com.

Please don’t hesitate to contact us again. We’re here to help and look forward to resolving the issue.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Tried to buy a hat and no response to…

Tried to buy a hat and no response to when I will get it delivered! Tried to text and no response! Tried site and it will not allow you to login! Total bs! Never again!

13 novembre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to post a review! If your order has not arrived, please reach out to our updated channels and phone lines and our team will be happy to assist you.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Only got 1 star cause couldn’t choose…

Only got 1 star cause couldn’t choose zero!! Order a hat for a hockey game and paid highest tier for shipping. Almost 2 weeks later, game came and went and still no hat. Sent an email and was assured would be here on the 11th…11th came and went and no hat. Delivery update has not changed. Guessing I’m not getting the hat but will be canceling payment through bank as now I’m not getting any response and no one answers phones. Horrible company and now I’m seeing I’m not the only one.

31 ottobre 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience.

Please reach out to our updated phone line, and our team will gather the necessary information to resolve the issue and provide a solution.

Best regards,
Artist Shot Team

Valutata 2 stelle su 5

I purchase a polo shirt and I returned…

I purchase a polo shirt and I returned according to their policy for a refund (the shirt did not fit). I have not received a refund and it’s been almost 2 months. I emailed Artist Shot 2 weeks ago regarding receiving my refund and have not heard from them.

11 settembre 2024
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Valutata 1 stelle su 5

No communication whatsoever.

I purchased an item for a Halloween costume recently. I only ordered it because it said that the item would arrive between October 23 through the 28th. I immediately was charged for the item and received an email with my order number. But that was it. I have checked my order several times and it still says, "Processing." I then decided to cancel the order since I figured it would not arrive on time for Halloween since it hasn't even been shipped yet. I contacted customer service, expecting a response in a timely manner. Nothing. Not even a courtesy email stating that they would contact me shortly regarding my order cancellation. I will never order from them again. Worst online shopping experience I have ever had.

30 ottobre 2024
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Risposta di Artistshot

Dear Stephen,

Thank you for taking the time to give us your feedback. You are right. We really regret not being able to deliver your order in time. We honestly did not mean to cause any harm to our customers. At this moment, we are making full refunds for every customer that did not get their order in time for Halloween. If you have not received yours, please contact us and we'll issue it. We understand that response times were hard to comprehend. We did the best we could to answer all of them. Once again, we are very sorry but we're looking forward to making things right with you.

Best regards,
Artist Shot Team.

Valutata 1 stelle su 5

In December of last year I orders…

In December of last year I orders several license custom license plates. When I received them the image was 50% or more missing on each license plate. I called and they had me send them back. It is over 10 months later, more emails and phone calls than I can imagine, and still no refund. They take your money and run. DO NOT ORDER FROM THIS COMPANY OR YOU WILL LOSE YOUR MONEY!!!

1 dicembre 2023
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Risposta di Artistshot

Hello Charles,

Thank you for taking the time to give us your opinion and feedback! Would you mind sharing your order number with us? Let us check the return of your package so we can issue your refund. We have many ways to confirm it: the first one, the customer is requested to provide the tracking number to our CS Department to confirm the return; the second one, if you no longer have the information, we must search for your order in the list of returned packages. Let us know which method works better for you and we can help you solve the problem!

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Basically threw my money down a drain

If I could give artistshot 0 stars I would. Ordered a sweatshirt for my boyfriend and they literally did not deliver it to any address. It reached the city, but for some reason even though the address was genuinely quadruple checked, they marked it as invalid and sent it BACK to the place it was made. Basically told me there was nothing I could do and slammed the door In my face. Tried to reach customer service and they told me that they couldn’t resend it because “i took too long”. Still waiting to hear back on if I can get my money back at ALL. Massive scam. Not worth the stress and frustration. Everyone who works there is incompetent.

12 settembre 2024
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Risposta di Artistshot

Hello,

We're sorry to hear you had a bad experience. If any indications made by an agent were not clear enough, please check our policies on the website. If doubts persist, please reach out to us at our Phone Number listed at the bottom of the main website. We'll help you solve this problem under our guidelines.

Best regards,
Artist Shot LLC.

Valutata 1 stelle su 5

ArtistShot.com Sells Counterfeit products

Artist Shot LLC at artistshot.com allows artists to list and sell Unauthorized reproductions of counterfeit products with no system in place on their platform, Speaking of a seasoned brand and corporation Savvy Turtle Inc. We get over 100,000 sites like artistshot.com a day who list unauthorized reproductions of counterfeit Savvy Turtle products that we have to send out our 24 hour legal intent notice before taking legal action and notifying the data center where the fraud site is housed. I just finished sending the notice to abuse at artistshot.com and one way or another All of Savvy Turtle Unauthorized reproductions of counterfeit products will be removed from artistshot.com whether they follow our legal notice or we have the data center remove it for them.

Note: To all customers of the world and to our Savvy Turtle fans, Artist Shot is a scam fraud Unauthorized seller of Savvy Turtle Gear. Save your money and buy from our authorized retailers.

Savvy Turtle

09/11/2024
On 09/06/2024 the legal department at Artist Shot LLC, has promptly complied with Savvy Turtle Inc. legal intent notice and no more action at this time is needed. However we are keeping up our real review on Trust Pilot to ensure that we do not have repeat offenders/new offenders from Artist Shot LLC and have a record on file.

Artist Shot LLC Legal Department to Savvy Turtle:

Dear Savvy,

We kindly inform you that we have taken immediate action into this matter and removed the copyrighted/trademarked material from our website and so we have disabled access to such material. In this regard, we would like to emphasize that we respect the intellectual property rights of others and are against of wrong use as well as unauthorized use of copyrighted/trademarked material in our online store. We only welcome true original designers/artists and fight against infringing material on a daily basis by removing such content of which we reasonably notice and verify when it is copyrighted/trademarked or belongs to someone else.

We also hereby inform you that we do not currently have any printed inventory with your client's design(s)/logo(s), because we print as we get orders. Moreover, there are not or were not any orders and sales including the material you have highlighted. As we stated above, we constantly fight against this at all times. Even if there were orders, the designs would be subject to verification before the orders were processed.

It is hereby reminded that we are a third party that is an online marketplace. This material was uploaded by a designer/artist who was trying to make some money out of someone else's artwork. However, please be informed that they always end up suspended from our website.

In the light of above explanations, your client's design(s)/logo(s) has been removed. It should be noted that, if you find any further matter related to your client's design(s)/logo(s) on our website, please do not hesitate to let us know as it would be of great help in our fight against infringing material.

Thank you for reaching out to us and please let us know that you received this email.

We appreciate your help and cooperation on the matter. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,
The Artist Shot Team

Savvy Turtle Inc. Legal Department Reply:

Thank you for your prompt attention to this matter and taking action to protect the Savvy Turtle brand.
No further action is required from our department and this matter is considered closed.

Please note: Consider doing what other third parties online do such as redbubble, amazon, spreadshirt etc. with adding a blocking mechanism in their platform to block all Savvy Turtle listings. as counterfeiters know that they cant sell knock off Savvy Turtle gear without using Savvy Turtle in the title.

Thank you

Gregory Parks
Savvy Turtle Inc.
Legal Department
legal(at)savvyturtle.com

1 settembre 2024
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Risposta di Artistshot

Hello Gregory,

We encourage you to let us know about this. Indeed, we are more than happy to take matters into our own hands and delete any content that is unauthorized, proceeding to sanction the artist that has uploaded said artwork. We appreciate this type of feedback. Our Legal Team is always working to ensure these cases don't present themselves anymore.

Best regards,
Artist Shot LLC.

Valutata 1 stelle su 5

Twice attempted to place an order and…

Twice attempted to place an order and had difficulty both times (ie: the zip code is not a California one. It is!) Second time there was no where to insert my cc info. Zero response from customer service!
So happy that I then read all the reviews as it sounds like the chances of paying for garbage are good 👎

3 settembre 2024
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Risposta di Artistshot

Hello Heather,

We're sorry to hear you had a hard time placing an order. We will work harder to make our website visitor-friendly for future customers. Please, reach out to our official Customer Service channels for further information.

Best regards,
Artist Shot LLC.

Valutata 1 stelle su 5

Package never arrived and the customer…

Package never arrived and the customer service never responded in any way. SCAM!!

1 agosto 2024
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Risposta di Artistshot

Hello Parkour98,

Thank you for taking the time to leave your opinion and feedback! Please, make sure you have the right information for CS. +1 800-581-4378 is our number for calls. Contact@artistshot.com is our official email. If you try again using this inform, someone will be in touch with you.

Best regards,
Artist Shot Team

Valutata 1 stelle su 5

Look elsewhere

Look elsewhere. Poor quality and so far no response from their customer service.

8 agosto 2024
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Risposta di Artistshot

Hello Mike,

We are very sorry to hear you had a bad experience. Regardless, we appreciate your feedback. Could you tell us what channels have you tried to reach out? Please make sure you are writing to our Customer Service email, otherwise our Team will never receive your messages. If there is anything we can do to make it better, you can consider it done.

Best regards,
Artist Shot LLC.

Valutata 2 stelle su 5

bad quality control and customer service

bought a Mr Peabody & Sherman t-shirt that was horribly off-centered as far as the image, sent him a picture they said they'd make good on it sent me a shirt that was exactly the same way and then only partially refunded my money because I didn't want to mail both of their crappy t-shirts back to them so they kept the original shipping charges.
will never ever buy anything from them again lousy quality control and basic quality

4 luglio 2024
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Risposta di Artistshot

Hello Casey,

We are very sorry to hear that your experience wasn't the best, as it should have been. Too many mistakes were made in its production. We are ashamed we couldn't provide you with the article that you wanted. We'll work harder to lower the amount of mistakes and give our customers a better service in the future so this type of case doesn't happen again...

Best regards,
Artist Shot LLC.

Valutata 4 stelle su 5

Mudpies and Teeshirts with Jimi

I just received my tee which is good quality and well-executed graphics.
Other reviews advised to order up, one or two sizes. Being a small-medium, I ordered a Women’s XL, figuring it could be taken in if necessary.
I cannot get it past my shoulders!!!!!!! Guess it’ll be one for the trash can; very disappointed!

19 luglio 2024
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Risposta di Artistshot

Hello Heather,

It doesn't have to be! Please, contact us quickly so we can set yours for an exchange while there's time. We'd be more than happy to do an exchange of sizes for you. If you really like the logo and the design, the least we can do is guarantee that you can wear the product! Please, reach out to us.

Best regards,
Artist Shot LLC.

Valutata 2 stelle su 5

Product crushed in shipping due to poor package

Ordered a baby onesie and a large paper gift bag. They packaged the paper gift bag in plastic mailer with NO firm insert- so the paper bag (which is part of the baby shower gift) was totally crumbled and crushed. I can't use it as a gift.

3 luglio 2024
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Risposta di Artistshot

Hello Denise,

That's horrible. If your bag was delivered in a poor state, we are obligated to issue a refund for it. For any item that gets damaged during shipment. Contact our Customer Service so we can help you further.

Best regards,
Artist Shot LLC.

Valutata 1 stelle su 5

HORRIBLE product AND customer service

This company is a joke. I ordered a t-shirt that came with the image so pixelated it was obviously expanded 150000x more than could have been properly.

I emailed the company for a refund with photo evidence of how bad the product was. They agreed that it was as bad as could be, but said they wouldn't refund me until I went to the post office and mailed the product back to them. I told them I didn't trust their company and wouldn't put myself deeper in a financial hole with them. I'm just going to call my card company for a chargeback.

12 giugno 2024
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Risposta di Artistshot

Hello!

Thank you for taking the time to place a review! We're sorry about this matter. All designs shown on our website belong to different artists in the market, they're independent and we respect their artwork. I hope the matter got solved positively through the means you suggested.

Have a nice day!

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