Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
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The quality of service was marginal - I really don't think the application service was actually done on each visit. I say that based on seeing how quickly some of applications were completed. The can... Leggi di più
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Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... Leggi di più
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Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
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Dettagli dell'azienda
Scritti dall'azienda
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Welcome to Aptive Pest Control
Scritti dall'azienda
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informazioni di contatto
4671 Alpine Ave NW, 49321, Comstock Park, MI, Stati Uniti
- 16165777367
We overthink pests so you don't have to.
4,2
Molto buono
144 recensioni
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Aptive always notifies me before the…
Aptive always notifies me before the date of service & they contact me to tell me they are on the way. They always ask if I need anything specific done. Work is thorough & technician is always professional & polite.
13 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Cynthia,
Thank you for sharing your feedback! We’re thrilled to hear that our team provides clear communication, asks about your specific needs, and delivers thorough and professional service. At Aptive, we take pride in keeping our customers informed and ensuring their homes are treated with care. We look forward to continuing to provide you with reliable, high-quality pest control.
-Jasmine
No one available to talk to
No one available to talk to in the Grand Rapids Office or anywhere in the United States. No wonder the person at my door had no business cards to hand out . Not happy with service not as promised at all.
27 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Dawn,
Thank you for sharing your experience with us. We’re sorry you weren’t able to get through to someone when you needed support and that your first impression with our door-to-door representative didn’t reflect the level of professionalism Aptive strives for. That’s not the kind of experience we want for our customers.
We’d love the chance to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can pull up your account, review what happened, and ensure you receive the service that was promised. Your feedback helps us improve, and we want you to feel the value of being a part of the Aptive neighborhood.
-Jasmine
The treatment of my yard
The gentleman that did our yard. Did not do the whole yard. We say him walk just the outskirts of our property. He didn't do the whole yard. When I contacted him, he said he did. He was very rude with the conversation that we texted back and forth.
27 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Roberta,
Thank you for sharing your experience. We’re very concerned to hear that your yard wasn’t fully treated and that your interaction with our service professional left you feeling disrespected. That is not the standard of service or communication we strive for at Aptive, and we completely understand your frustration.
We would like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, address the situation, and ensure your property receives the full treatment it should. Your feedback is important and helps us continue improving the level of service and professionalism Aptive customers deserve.
-Jasmine
Our experience was super great
Our experience was super great, the info regarding the entire process in the elimination of our 'pests' is always very informative and much appreciated!
10 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Janet,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that you found our service informative and that our team was able to provide a clear understanding of the process for eliminating pests. Providing thorough, helpful, and professional service is exactly what we strive for in every Aptive neighborhood.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care and attention.
-Jasmine
They show up rain or shine
I’m on an every two months visit. I haven’t seen the same person twice but they are timely, And tend to reduce the bugs that show up especially in late summer and fall. They will contact me for any new issues .
22 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Martin,
Thank you for sharing your experience with us. I’m glad to hear your visits have been timely and that you’ve noticed fewer bugs, especially during late summer and fall when activity increases. At Aptive, we know consistency is important, and while different service professionals may visit, each one follows the same detailed treatment plan tailored to your home. We also appreciate you reaching out with new concerns when they come up. Thank you for being part of the Aptive neighborhood. We look forward to keeping your home protected year-round.
-Jasmine
On time, and polite and efficient
They took care of an issue when I called them between services at no charge.
Always on time and very kind.
24 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our team was able to address your issue between services at no charge and that our service professionals are consistently on time and kind. At Aptive, we take pride in providing responsive, thorough, and customer-focused service, and it’s wonderful to know our efforts are appreciated.
-Jasmine
Workers do their best to concentrate on…
Workers do their best to concentrate on doing a very good job and are very polite!
22 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Ray,
Thank you for sharing your experience. We’re thrilled to hear that our team is focused on doing a thorough job while remaining polite and professional. At Aptive, we pride ourselves on delivering service that is both effective and respectful, and your feedback is a wonderful confirmation that our team is meeting those standards. We truly appreciate your kind words and your trust in us.
-Jasmine
Face-to-face is Best
As I wasn't home at the time the service was performed, I can't assess the specific individual who performed the treatment. The last-minute cancellation of the original appointment and the rescheduling was irksome but handled. My primary concern was the pictures that inevitably focus on treating the shed instead to the house. I don't live in the shed and it is not a source of concern.
13 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Charmaine,
Thank you for sharing your feedback. We understand how frustrating a last-minute cancellation and rescheduling can be, and we appreciate your patience while we worked to address it. We also understand your concern about the focus of the treatment photos, and we want to ensure that our services target the areas that matter most to you. At Aptive, we strive to provide thorough and effective pest control while keeping our neighbors informed and confident in the work we do. If you’d like, we’d be happy to review your account and make sure future treatments are focused exactly where you need them. Please feel free to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.
-Jasmine
Always have a great specialist!
15 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Norma,
Thank you for taking the time to share your experience! We’re thrilled to hear that you’ve consistently had a great specialist. At Aptive, we strive to provide knowledgeable, friendly, and effective service every time to ensure your home stays protected.
We truly appreciate you choosing Aptive and look forward to continuing to provide exceptional service.
-Jasmine
Reactive not preventive
My reasoning for trying Aptive service was to reduce/ eliminate insect damage to my lawn. The Aptive sign up representative assured me the ants and other lawn pests would be addressed. The lawn application appears to be only in areas where damage is showing. I was hoping for preventive treatment. I also had to spray ant hills and wasp nests on my own.
16 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Chris,
Thank you for sharing your feedback and giving Aptive the opportunity to service your lawn. I’m sorry to hear that your experience hasn’t met your expectations, especially regarding preventive treatments for ants and other pests. I completely understand how frustrating it must be to feel like you’re still handling ant hills and wasp nests on your own.
I would love the opportunity to personally review your account and ensure your service plan aligns with your goals for pest prevention. Our team can work with you to adjust treatment strategies to better protect your lawn and address problem areas before damage occurs. At Aptive, our goal is to provide proactive solutions that keep your lawn healthy and your home protected, and I want to make sure we get this right for you.
Please reach out to me directly at socialmedia@goaptive.com so we can discuss next steps and ensure your service meets your expectations. We truly appreciate your feedback and the chance to improve your experience.
-Jasmine
Herb was an outstanding technician
Herb was an outstanding technician. He was courteous, professional and knowledgeable. I appreciated the time he took to treat my property and explain the process. He is a definite asset to your company!
28 giugno 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Lorrie,
Thank you so much for sharing your experience. We’re thrilled to hear that Herb provided courteous, professional, and knowledgeable service. At Aptive, we take pride in having team members who go above and beyond to ensure every customer understands the process and feels confident in the care of their home.
We truly appreciate you being part of the Aptive neighborhood and for recognizing Herb’s efforts. Your feedback motivates our entire team to continue delivering exceptional service.
-Jasmine
More ants then ever before and I was…
More ants then ever before and I was charged for two months where no one showed up.
13 agosto 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Joshua,
Thank you for sharing your experience. I’m very sorry to hear about the increase in ants and the missed services you were charged for. That’s not the level of care or reliability we aim to provide at Aptive, and I completely understand how frustrating this must be.
I’d like to review your account to ensure any missed services are corrected and to make sure your ant issue is addressed promptly. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution right away. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Risposta di Aptive Pest Control - Grand Rapids
Hi Karen,
Thank you so much for your kind words! We love hearing that you've consistently experienced great service, thorough care, and clear communication—that’s exactly what we aim for here at Aptive. It means a lot to know our team is making a difference and helping protect your home the right way. We truly appreciate you being a valued part of the Aptive family!
-Jasmine
Friendly and professional staff
8 luglio 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Lisa,
Thank you for your kind words! We’re proud to have a team that is both friendly and professional—qualities we believe are essential to delivering the best service at Aptive Environmental. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
Great tech and service, promise not yet fulfilled.
The service was fantastic, the best we have received since we began this partnership. The average rating stems from the promised to have ants and spiders out of my years by the third treatment, which is not even close to being the result.
11 luglio 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Anthony,
Thank you for sharing your feedback and for recognizing the fantastic service from our team. At Aptive, we’re proud to deliver thorough and professional care, and it’s great to hear that part of your experience has met those standards. We also understand your frustration regarding the ant and spider issues not being fully resolved by the third treatment as promised. Pest control can sometimes require ongoing attention depending on the situation, and we want to make sure you see the results you expect. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and work with you to improve your experience. We’re committed to making this right and appreciate your patience as we do.
-Jasmine
They work efficiently with no bother to…
They work efficiently with no bother to us. We had company when they last came and they were very non-intrusive but got the job done.
11 luglio 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Tom & Betsy,
Thank you for your thoughtful feedback! We’re glad to hear our team provided efficient, respectful service without interrupting your day. At Aptive, we take pride in delivering thorough pest control while making sure your comfort comes first. We appreciate you choosing us and look forward to continuing to protect your home.
-Jasmine
We probably received our first…
We probably received our first treatment before the salesman even left so we are not sure if it was a follow treatment or not. They sent us some pretty lame pictures. We’ve been canceled on us four times. No call no show they totally suck.
17 luglio 2025
Non scritta su invito
Risposta di Aptive Pest Control - Grand Rapids
Hi Dean,
We're really sorry to hear about your experience—it’s absolutely not the level of service we aim to provide at Aptive. Being left with confusion around your initial treatment, unclear service documentation, and multiple no-shows without communication is incredibly frustrating, and we understand how this could shake your confidence in us.
We want to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can fully review your account, clarify what happened, and ensure any missed or incomplete service is promptly addressed. Your trust matters to us, and we appreciate the opportunity to earn it back.
-Jasmine
Exactly what was asked
What made my experience so great is that he did exactly what I asked. And he did it well.!
26 giugno 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Elizabeth,
Thank you so much for your feedback! We’re thrilled to hear that your service professional delivered exactly what you needed—and did it well. At Aptive, we believe listening and following through are essential to providing a great experience, and we're so glad that came through in your visit. We appreciate you being a part of the Aptive family and look forward to continuing to protect your home with care and precision!
-Jasmine
Risposta di Aptive Pest Control - Grand Rapids
Hi Demarco,
Thank you so much for your kind words! We’re thrilled to hear that the treatment has been effective and that our service professional took care to apply the product where it was needed. At Aptive, we’re committed to delivering both results and a customer experience that feels attentive and caring. We truly appreciate you being part of the Aptive family!
-Jasmine
Why I gave it a four and not a five!
Why I gave it a four and not a five!
June 27, 2025 between 8:00am-12pm, Herb with Aptive got here he started to to place insecticide around the perimeter of home. Usually normal, but in my contract I explicitly had told the guy I didn't have trouble with ants or insects entering the home and I would pay only if they sprayed, baited or fogged the area that the ants were actually infesting. I thought he had written that down, now I'm not so sure. And that is the total area of my yard from fence to fence to road. In other words where there was actual ground and side-walk and driveway. The first two times they came I found out they only sprayed a three foot swath around the perimeter of the foundation. So the ants haven't lessened in those two times at all. The third time the third different applicator stated spraying around the perimeter again. That's why when I was looking for them, they were done in less than 5 minutes. I caught him about 2/3 done and explained to him what he was supposed to be doing and the new applicator without a qualm went to his vehicle a applied the right product. That is why I am giving them a four. Now I'll have to watch out for the fourth new applicator next time and hope he is going to do the right application. Might have to down grade review to a 1.
28 giugno 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Dave,
Thank you for your detailed feedback and for giving us the chance to address your concerns. We truly appreciate you highlighting both the positive and the areas where we fell short. At Aptive, we want to make sure every treatment aligns perfectly with your needs and contract, so it’s clear we missed the mark in communicating those specifics early on.
We’re glad to hear that once the correct application was explained, the service professional took immediate action. Your experience with multiple applicators and inconsistent treatments isn’t what we strive for, and we understand how that could be frustrating. We’re committed to improving communication and consistency so you can feel confident with every visit.
Thank you for being part of the Aptive family—we’d love to stay in touch to ensure your upcoming treatments meet your expectations and truly make a difference.
-Jasmine
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