Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
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The quality of service was marginal - I really don't think the application service was actually done on each visit. I say that based on seeing how quickly some of applications were completed. The can... Leggi di più
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Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... Leggi di più
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Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
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Dettagli dell'azienda
Scritti dall'azienda
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Welcome to Aptive Pest Control
Scritti dall'azienda
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informazioni di contatto
4671 Alpine Ave NW, 49321, Comstock Park, MI, Stati Uniti
- 16165777367
We overthink pests so you don't have to.
4,2
Molto buono
144 recensioni
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Last technician was very knowledgeable
Last technician was very knowledgeable, personable and helpful. Others have been good too.
15 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Terry,
Thank you for sharing your experience! We’re thrilled to hear that your most recent service professional was knowledgeable, personable, and helpful. It’s also wonderful to know that your past visits have been positive as well. At Aptive, we strive to provide service that is both effective and friendly, and your feedback lets us know we’re hitting the mark.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Great experience!
Herb, our service tech, was great. Very professional, knowledgable, and thorough. Great experience!
15 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Shane and Lisa,
We’re so glad to hear that Herb provided professional, knowledgeable, and thorough service! At Aptive, we aim to make every visit both effective and enjoyable, and it’s wonderful to know your experience reflected that. Thank you for being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Service person needs to be more…
Service person needs to be more cautious when spraying around open windows.
7 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Diane,
Thank you for sharing your feedback. I completely understand your concern about treatments near open windows. Our service professionals are trained to take precautions during every visit, and I’ll be sure to share your comment with our local team to reinforce extra care around areas like windows.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. If you ever have concerns during a visit, please don’t hesitate to reach out so we can address them promptly.
-Jasmine
Great communication on arrival time and…
Great communication on arrival time and plan of work to be done. Asked for any other concerns and addressed them during the appointment. Did a thorough job and explained the process.
8 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Bob,
Thank you for taking the time to share your experience! At Aptive, we strive to provide clear communication, thorough service, and personalized attention to every home. We’re thrilled to hear that our team addressed your concerns, explained the process, and delivered the quality service you expected. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.
-Jasmine
They come to our house whenever you…
They come to our house whenever you need them. The people who come are friendly and explain techniques used to rid us of critters is bugs.
7 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Karla,
Thank you for sharing your experience! We’re glad to hear our team has been friendly and flexible, and that our explanations help you feel informed about the work we do. At Aptive, we strive to provide attentive, personalized service that effectively keeps your home comfortable and protected. We truly value having you as part of the Aptive neighborhood.
-Jasmine
Service tech was very professional and…
Service tech was very professional and polite. Love the fact that you send pictures as to what is being done.
4 ottobre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Dave,
Thank you for sharing your feedback! We’re glad to hear that our service professional was both professional and polite, and that you appreciate the photos showing the work being done. At Aptive, we aim to provide service that is thorough, transparent, and reliable, and it’s wonderful to know that reflected in your experience. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine
This company is fantastic
This company is fantastic. Reasonably priced, both the sales people and their phone staff is amazing! If you have any problems, they listen and take care of them for you. I highly recommend this company!
12 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Cindy,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our team, from our sales and phone staff to how we handle any concerns. At Aptive, we strive to provide attentive, reliable service while delivering value and peace of mind to every customer. We truly appreciate you being a part of the Aptive neighborhood and for recommending us to others.
-Jasmine
Not great customer service
They usually do a good job spraying, but they have a hard time keeping to the schedule they create, rescheduling with little or no advanced warning and or showing up over an hour late.
28 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the quality of our spraying services, but we’re very sorry for the frustration caused by scheduling issues. At Aptive, we strive to provide reliable, timely service, and it’s clear we fell short in this area.
We understand how inconvenient it is when appointments are rescheduled with little notice or when our service professionals arrive late. Your feedback is taken seriously, and we’ll work to improve our scheduling communication so your future appointments are as smooth and predictable as possible. We truly appreciate your patience and the opportunity to continue serving you with the high standards you expect from Aptive.
-Jasmine
Risposta di Aptive Pest Control - Grand Rapids
Hi Steve,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional was polite and thorough. At Aptive, we take pride in providing knowledgeable, dedicated, and reliable service to every client.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
Uninformed Techs
We aren't sure exactly what we're paying for. Techs don't know. One tech says one thing the next tech says completely opposite. The guy who signed us up told us another completely different story. No one seems to know exactly what service we have.
20 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Lisa,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. At Aptive, we strive to provide clear, consistent, and reliable service, and it’s clear we fell short in communicating your plan and services.
We understand how frustrating it can be when different information is given at different times, and we take your feedback seriously. We would like the opportunity to review your account, clarify your current service plan, and ensure all of our team members are aligned so you have a clear understanding moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly.
Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
Empty promises, ok Aptive sent a response thru Trustpilot. The response was to contact them thru a specific address. I attempted to do so and it did not take me to them!
This was the third application. This is the third time I have been told someone would contact me and bring me the traps that were part of the contract. No one has contacted or provided them.
Also on this third application they did not do all that I signed up for. I am very disappointed with their empty promises.
Ok, I got a phone call and a repeat application on Oct. 1 and all my issues have been resolved.
17 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi there,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. At Aptive, we strive to provide reliable, comprehensive service, and it’s clear we did not meet those expectations in your case.
We understand how frustrating it is to have missed items and incomplete service, especially after multiple visits. This is not the experience we want for our clients, and we take your feedback seriously. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your service instructions are being followed, and work to make this right. Your satisfaction is very important to us, and we appreciate the opportunity to address these issues and improve your experience with Aptive.
-Jasmine
Risposta di Aptive Pest Control - Grand Rapids
Hi Ellen,
Thank you for sharing your feedback! We’re thrilled to hear that you’re very happy with our services and that you haven’t seen any ants. At Aptive, we take pride in providing thorough, effective, and reliable pest control to keep every home protected.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.
-Jasmine
What do they do at each appt??
The person who came did not ask if there were any problems like they usually do. Maybe it is because I rescheduled online and put nothing in the comments. I really feel like for the money we pay per visit that the person coming out does very little. They walk around the house and outside of the garage and get cobwebs and spray but nothing else with the rest of the yard or inside the garage where we do have spiders. Always very friendly staff though and when we do have questions they always listen and answer them And address any issues is we do have any
12 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Jennifer,
Thank you for sharing your experience and for recognizing the friendliness of our staff. We’re glad to hear that your questions are always answered and issues addressed.
We’re sorry that your recent visit didn’t meet the high standard you’ve come to expect from Aptive. We completely understand your concern about areas being missed and the lack of proactive questions during the service. Your feedback is very valuable, and we’ve shared it with our operations team to ensure our service professionals consistently provide thorough treatments and check in with customers about any concerns, even when visits are rescheduled online.
At Aptive, we want every visit to feel comprehensive and worth the investment. Thank you for being part of the Aptive neighborhood and giving us the opportunity to continue improving your experience.
-Jasmine
The only reason for the 5 stars is the…
The only reason for the 5 stars is the person that comes & does the service is great. However, the office is terrible. Have only had them 3 months and can never get here when they make appointment. Seems it always has to be rescheduled. Sometimes more then 2 times. I have never worked with a company as bad as this. Cannot wait till my year is over with them. Wish I had never went with them.
6 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Max,
Thank you for sharing your experience. We’re glad to hear that your service professional has made a positive impression, but we’re truly sorry for the frustration caused by our scheduling and communication. We understand how disruptive it can be when appointments need to be rescheduled multiple times, and it’s clear we fell short of providing the seamless experience you expected.
Your feedback is very important to us, and we’ve shared it with our operations team to review our processes and work toward improving scheduling and communication for our customers. At Aptive, we want every visit to be reliable and convenient, and we appreciate you giving us the opportunity to learn from your experience.
-Jasmine
Service call not completed
This was supposed to be a free one time service. The technician texted to say they were on their way. I was at work and in a day long meeting so I could not answer the text. I saw on my ring camera that the technician banged on my door twice, waited maybe two minutes then drive away without servicing me. I had Aptiv for a year prior to cancelling, at no point did I ever need to be home for service. Also the technician never texted back to tell me they cancelled the call.
13 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Wendy,
Thank you for sharing this with us. We truly value your time and your past year with Aptive, and it’s frustrating to hear this visit didn’t go as promised. Our goal is always to make every service seamless and respectful of your schedule, so seeing that our service professional arrived but didn’t complete the treatment as expected is something we take seriously.
You’re absolutely right that customers typically don’t need to be home for a visit, especially for a complimentary service, and clear communication should have been provided to you. We’ve shared your feedback with our local team to review what happened and ensure our service professionals follow through properly moving forward.
Please reach out to us at socialmedia@goaptive.com so we can make this right and arrange another service at a time that works for you. Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.
-Jasmine
The technician took a good amount of…
The technician took a good amount of time to make sure the yard and our areas if concern were addressed.
19 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly address your yard and areas of concern. At Aptive, we take pride in providing attentive, detailed service to ensure your home and property are well protected.
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
They do what I ask
They do what I ask. Where I see pests. Really surprised they don't have something for grub control, seems like that should be included if needed.
11 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Scott,
Thank you for sharing your experience with us. We’re glad to hear our service professionals are focusing on the areas you’re most concerned about and that you’re seeing results where it matters. At Aptive, we design our services to target the most common household pests, but we also understand how frustrating it can be when a particular issue, like grubs, isn’t automatically included.
We’d love to review your account and talk through the options available for grub control so we can better support your needs. Please reach out to us directly at socialmedia@goaptive.com and we’ll make sure you get clear information on the best approach for your property. We appreciate you being part of the Aptive community and look forward to keeping your home comfortable and protected.
-Jasmine
Live up to your CONTRACT!!!
The overall performance of your company excluding your technicians is very poor. I've had problems over 16 months with repeated no shows & shows when not on schedule . I've lost thousands of dollars waiting 4 days for a visit, a long with over 20 hrs on the phone. I was just trying to get the service I PAID FOR!!!
18 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Don,
Thank you for taking the time to share this detailed feedback. We can see how upsetting and frustrating it’s been to deal with repeated scheduling issues and the time you’ve lost trying to get your service completed. At Aptive, we take pride in the dedication of our service professionals, but it’s clear our scheduling and support systems fell short of the standard you should expect.
We’d really like the chance to review your account in detail, correct any service gaps, and make this right for you. Please reach out to us directly at socialmedia@goaptive.com so we can prioritize your case and work toward a resolution that reflects the level of care Aptive is known for. Your time, trust, and peace of mind matter to us, and we’re committed to improving your experience moving forward.
-Jasmine
Herb was the most helpful and attentive…
Herb was the most helpful and attentive to my needs. This is the first time since I've worked with Aptive that this has happened. He called me about saving money and he shared opportunities and what was happening with my house.
18 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Laurel,
Thank you for sharing your experience! We’re thrilled to hear that Herb was helpful and attentive to your needs. At Aptive, we strive to provide knowledgeable service professionals who keep our customers informed and offer solutions that make sense for their homes. It’s wonderful to know Herb provided guidance on saving money and keeping you updated about your property. We appreciate you being part of the Aptive community and look forward to continuing to serve you!
-Jasmine
Quick kind and efficient
16 settembre 2025
Risposta di Aptive Pest Control - Grand Rapids
Hi Sara,
Thank you for sharing your feedback. We’re glad to hear that our team provided service that was quick, kind, and efficient. At Aptive, we strive to deliver effective and personable pest control, and it’s wonderful to know that your experience reflected that.
-Jasmine
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