Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the ch... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Nick from appliance world turned up on time with plenty of warning on delivery date . Nick went out of his way to do a great job. I would recommend appliance world to anybody.
L'azienda ha risposto
Easy to order in store, at a good price and I could pick preferred delivery day. Delivered nice and early on delivery day, old appliance removed easily. Spot on!
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This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded q... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di elettrodomestici
- Fornitore di ricambi per elettrodomestici
- Fornitore di boiler
- Negozio di piani di lavoro da cucina
- Servizio di installazione gas
- Negozio di lavatrici e asciugatrici
Informazioni su Appliance World Online
Scritti dall'azienda
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Informazioni di contatto
543-547 Bolton Rd, M27 8QT, Manchester, Regno Unito
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Eccellente
8310 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service.
After my fridge/freezer broke down, a replacement delivered next day, and within the timeline promised, was great service.
27 febbraio 2026
Risposta di Appliance World Online
Dear Antony Darby,
A broken fridge/freezer is a race against time, so we’re so glad we could get a replacement to you by the next day! We know how important those delivery windows are, and we're thrilled we could stick to the promise. Thanks for the great review!
Regards,
AWO
Risposta di Appliance World Online
Dear Helen Kelly,
Short and sweet—we love it! Thanks for choosing us, and we’re happy to hear you enjoyed the service.
Regards,
AWO
Tumble dryer gave up the ghost this…
Tumble dryer gave up the ghost this morning so ordered one from Appliance World, collected at dinnertime. Excellent service and price.
28 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Mr D Coleman,
We’re so sorry to hear your old dryer called it quits this morning, but we’re thrilled we could help you get back on track by dinnertime! There’s nothing worse than a mountain of damp laundry, so we’re glad our team could make the replacement process quick and easy for you. Thanks for the 5-star review
Regards,
AWO
Total service was above and beyond…
Total service was above and beyond anything I was expecting. I would certainly recommend the company.
26 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Paddy Campbell,
Thank you so much for the wonderful review! We always strive to go the extra mile for our customers, and it’s incredibly rewarding to hear that we exceeded your expectations. We truly appreciate the recommendation and look forward to working with you again in the future!
Regards,
AWO
I ordered a fridge freezer
I ordered a fridge freezer, communication was very good, price was tge best around and delivery was super quick with a lovely delivery fella.
25 febbraio 2026
Risposta di Appliance World Online
Dear Sharon Kemp,
Thank you so much for the 5-star review. We’re thrilled to hear you’re happy with your new fridge freezer and that our team kept you well-informed throughout. I’ll be sure to pass your kind words along to our delivery driver—he’ll be chuffed to know he made your day a little easier. Enjoy the new appliance!
Regards,
AWO
The delivery guy refused to take my old…
The delivery guy refused to take my old fridge freezer when I payed extra to have it taken away made every excuse not to take it even saying he had a bad back I wasn't happy with the service I received could of been a lot better
25 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Hi Helen Watkins,
We’re very sorry to hear about your experience, and we apologise for the inconvenience and frustration this has caused.
If a removal service has been paid for, it should absolutely be carried out, and it’s disappointing to hear that this was not the case on this occasion. This is not the standard of service we expect from our delivery teams.
We can confirm that the cost you paid for the removal service will be fully refunded.
Your feedback has also been raised internally so this can be addressed with the team involved and prevented from happening again.
Thank you for bringing this to our attention.
Kind regards,
AWO
Absolutely appalling service- AVOID
Absolutely appalling service! Rude, delivered 3 days late - I made a complaint a few days later got a basic reply- effectively saying not interested- things can go wrong with any company but the measure is how you deal with it- once they have your money they are not interested- AVOID!
Regarding the reply they have made I don’t agree- the staff member Lawrence I spoke to never mentioned payment had to be made by a certain time and was very unhelpful - a few minutes after I paid I was sent an email saying delivery not possible on Friday ( not sorry, no explanation etc) regarding the fact they don’t normally fit in my area, I didn’t know that- I asked if they could do it and they said yes- they have still not responded to my email complaint only responding on Trustpilot because it’s public- AVOID
23 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Hi Adele,
We’re sorry to hear that you feel this way, however we do need to clarify a few important points.
Your invoice was paid after our delivery routes had already been finalised. Once a route reaches capacity, it is closed, which can happen quickly. This meant your order could not be included in the original schedule, and a delay was unfortunately unavoidable.
Despite this, we made exceptional arrangements to accommodate you. We do not install in your area, but we organised and sent a dedicated two-person team specifically for your delivery and installation. This was done to ensure your order was completed as soon as possible, going beyond our normal service parameters.
We also take issue with the suggestion that we were “not interested” once payment was received. Your case was reviewed, responded to, and escalated to management, who have issued a clear apology and explanation. While you may not have been satisfied with the outcome, it is not accurate to say your concerns were ignored.
Delays can occur in any logistics-based service, particularly when scheduling depends on route capacity and payment timing. That said, we acknowledge that our communication could have been clearer, and for that we apologise.
We believe we made every reasonable effort to resolve the situation and complete your order, including steps that fall outside our usual operations.
Kind regards,
AWO
First time using this website
First time using this website & can honestly say it was a breeze.
Delivery was fast & on time with no problems
Delivery updates were a plenty
Thoroughly recommend
24 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Debs,
Thank you for choosing Appliance World Online for the first time. As a family-run business, we know how important it is for things to go smoothly when you’re upgrading your home. We’re so glad you found the process a breeze and that our delivery updates kept you well-informed. We look forward to helping you again in the future!
Regards,
AWO
Simple Straightforward helpful and…
Simple Straightforward helpful and Efficient Systems appear to have anticipated most situations.
24 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Jeremy,
Thank you so much for the 5-star review! We are delighted to hear that you found the Appliance World Online experience simple and efficient. We’ve worked hard to design a system that takes the stress out of appliance shopping by anticipating our customers' needs, so it’s wonderful to know we hit the mark for you.
We appreciate your business and hope you enjoy your new appliance!
Regards,
AWO
Induction hob smashed
Ordered an induction hob. Due to renovation work, we weren't able to check the item had been safely delivered, and honestly didn't expect to have to. On opening, the hob was completely smashed, and there was no support or care from the company afterwards. Incredibly disappointing and a large sum of money to be down in quite trying times with no support or aftercare
23 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Tom B,
We are truly sorry to hear about the damage to your induction hob and sincerely apologise for the frustration this has caused during your project. We know how dissapointing it is to discover an issue with a new appliance.
As we personally handle all our own deliveries to ensure the highest level of care, we encourage all customers to review our Terms and Conditions at www.applianceworldonline.com/returns before ordering. These terms require any damaged to be reported within 48 hours of receipt. This gives you adequate time to unpack and check item for damages.
Because this was delivered in December 2025 and you are now reporting the item as smashed over 3 months later, we are unfortunately unable to offer a replacement or a refund so many months later. We must adhere to this reporting window to remain fair to all our customers.
We truly wish we could have provided a different outcome for you and appreciate your feedback.
Regards,
AWO
Buying & Installation process very…
Buying & Installation process very smooth. No issues! Old one out & new fridge freezer was in place within 30mins. No mess or problems at all. Would definitely recommend buying from here
23 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Mrs Patricia Brown,
Thank you so much for the 5-star review! We’re thrilled to hear that your fridge freezer installation was quick and seamless. Getting the old unit out and the new one in within 30 minutes is exactly the kind of efficiency we strive for. We appreciate the recommendation and hope you enjoy your new appliance!
Regards,
AWO
Excellent price and very easy to order
Excellent price and very easy to order, the fridge freezer is bigger than expected. Arrived on time and the driver was very helpful. Many thanks.
19 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Sean,
Many thanks for your kind words! We aim to make the ordering process as easy as possible, so it's great to know we hit the mark for you. We're glad the delivery arrived on time and that our driver could assist. We appreciate your business
Regards,
AWO
Risposta di Appliance World Online
Hello,
That’s exactly what we aim for! Thanks for the great review and for letting us know everything was under control
Regards,
AWO
Risposta di Appliance World Online
Dear Stuart Monro,
Thanks for the feedback! We’re so glad to hear the process was smooth from click to delivery. Happy to help anytime!
Regards,
AWO
delivered in 24 hours .great service
delivered in 24 hours .great service. a fair price for item delivery driver was very friendly a good all round expirience.
17 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Mr Trevor Halfpenny,
Thank you so much for the 5-star review. We’re thrilled to hear your order arrived within 24 hours and that you found our pricing fair. We’ll be sure to pass your kind words along to your delivery driver—they’ll be happy to know they made your experience a great one!
Regards,
AWO
Basically does what it says on the tin
Basically does what it says on the tin. Ordered online, delivered within a week, no drama just great reliable service. Absolutely love my new fridge, Thank you Appliance World 😊
19 marzo 2026
Non scritta su invito
Risposta di Appliance World Online
Dear Stephanie Marie,
Thank you for sharing your experience with us! We pride ourselves on providing a seamless online ordering process and dependable delivery. It’s great to know we hit the mark for you.
Regards,
AWO
Risposta di Appliance World Online
Dear Julian,
Thank you so much for the 5-star review. We’re thrilled to hear that you’re happy with your item and that it arrived right on time. We look forward to serving you again soon!
Regards,
AWO
Risposta di Appliance World Online
Dear Ashok,
We really appreciate you taking the time to leave us such a kind review. It’s wonderful to know our service hit the mark for you. Thanks for choosing us!
Regards,
AWO
Delivered two faulty appliances to me
Delivered two faulty appliances to me, first set of delivery men were lovely, the second one not so much, when I reported what he said was basically called a liar.
They did to be fair refund all my money without fuss.
4 marzo 2026
Risposta di Appliance World Online
Dear Karen Knight,
Please accept our sincerest apologies for the frustration and disappointment caused by your recent experience with us. It is deeply regrettable that we delivered two faulty appliances, and I am truly sorry for the significant inconvenience this caused you.
While I am glad to hear the first delivery team was helpful, I was concerned to read about your experience with the second team. We hold our staff to the highest standards of professional conduct, and it is never acceptable for a customer to feel that their integrity is being questioned. Please be assured that your feedback has been escalated to our management team to ensure this is addressed internally.
We are pleased that your money was returned to you promptly, as we believe this is the bare minimum you should expect when things go wrong. However, we recognise that a refund does not excuse the lack of professionalism you encountered.
Thank you for your honesty, as it allows us to improve our service. We hope to have the opportunity to regain your trust in the future
Regards,
AWO
Very happy with our purchase
Very happy with our purchase. Arrived packaged well, no damage and on time stated.
3 marzo 2026
Risposta di Appliance World Online
Dear Julie Hill,
Thank you for the 5-star feedback. We know how important it is for orders to arrive safely and on schedule, so we’re glad we hit the mark for you. We hope you enjoy your new purchase and look forward to serving you again soon.
Regards,
AWO
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