Answer.co.uk Recensioni 2.024

TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

I have dealt with Answer receptionist previously and would give them a 5 star review. Volume of calls and subsequent cost stopped me continuing. As i can answer the calls myself most of the time. How... Leggi di più

Valutata 5 stelle su 5

My experience with Answer.co.uk has been almost flawless. They nearly always answer within two or three rings! They always follow up with an email very quickly. Recently, one agent mis-pronounced my... Leggi di più

Valutata 5 stelle su 5

A genuinely brilliant service. We have used answer.co.uk for many years now and during that time they have been excellent. Gives us a really great and cost effective solution to our expanding business... Leggi di più

Valutata 5 stelle su 5

We switched from a higher end system to Answer.co.uk because of the excellent reviews we had seen and the ease of use setting up and receiving messages. The team who take the messages are helpful and... Leggi di più

Dettagli dell'azienda

  1. Call Center
  2. Servizio di segreteria telefonica

Scritti dall'azienda

Answer.co.uk provides professional telephone answering and virtual receptionist services that help businesses delivery great customer service, and never miss an opportunity. Our friendly UK-based PAs handle every call with warmth and professionalism, supported by advanced AI technology that ensures your calls are answered 24/7. Whether you need full-time call handling or occasional overflow support, we keep your business connected, your customers happy, and your brand growing. When opportunity calls, we answer.

Scritti dall'azienda


Informazioni di contatto

Promotion box for Answer.co.uk

When opportunity calls, we Answer.

AI driven PAs handling your calls and customer service.

4,0

Molto buono

TrustScore 4 su 5

2024 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Highly reccomend

I first engaged the services of Answer.co.uk during the first lockdown, when my staff were furloughed and I was trying to juggle all of the calls myself. However, even after my staff returned, I was so impressed that I continued using them and will do so for the forseeable future. Knowing that the calls will be answered if I cant get to the call quick enough takes the pressure off and helps us manage our day. Would highly reccommend.

14 gennaio 2022
Valutata 5 stelle su 5

My experience with Answer.co.uk has…

My experience with Answer.co.uk has been almost flawless. They nearly always answer within two or three rings! They always follow up with an email very quickly.
Recently, one agent mis-pronounced my name, though, which was a shock. Staff-training needs to be tightened?
But overall, I'm giving 5 stars for a mostly-excellent service.

3 novembre 2021
Valutata 4 stelle su 5

Great professional company

I'm a newbie to using these type of call answering systems, but on the 2 occasions we have used answer.com they have been fantastic.

I had to contact their customer service last week and they responded to my questions within 15 mins of me sending it over to them and explained what I needed to do simply and clearly.

They provide a great service, that saves me lot of stress.

17 settembre 2021
Valutata 5 stelle su 5

Great service, excellent value

Never had a problem with them, they screen all my work calls and it's great to have a business number that's separate from my mobile number. Whenever I call them they are always polite and helpful so I know they are giving a good impression of my business. Would recommend.

23 agosto 2021
Valutata 1 stelle su 5

Illegally and unethically charges VAT…

Illegally and unethically charges VAT to overseas customers and never remits it HM Customs. Overseas customers are exempt from VAT, but these guys charge it anyway!

14 luglio 2021
Non scritta su invito
Logo di Answer.co.uk

Risposta di Answer.co.uk

We believe this to be the same company who reviewed us on 24 September 2019 with the same complaint. The information provided in that review as with this one is not accurate other than all payments will have VAT added for calls that are then answered in the UK. The secondary claim about not remitting this to HM Customs is inaccurate.

Valutata 5 stelle su 5

Really good

Really good. You immediately get an email and text msg when someone phones you. There is no monthly contract. You just deposit some money in and you will be charged every time some calls your number. You can block certain numbers from calling you if you wish. Very good value for money.

18 giugno 2021
Valutata 5 stelle su 5

Great service!

Great service! the calls are answered professionally and the answering team are clued up on the business so really feel like part of your team.

4 maggio 2021
Valutata 5 stelle su 5

We switched from a higher end system to…

We switched from a higher end system to Answer.co.uk because of the excellent reviews we had seen and the ease of use setting up and receiving messages. The team who take the messages are helpful and diligent which makes sure we get the information we need to process the calls. The service also nicely suits the volume of calls we received. Lastly the PAYG option is really useful when starting out.

4 maggio 2021

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