Answer.co.uk Recensioni 2.024

I have dealt with Answer receptionist previously and would give them a 5 star review. Volume of calls and subsequent cost stopped me continuing. As i can answer the calls myself most of the time.
However due to the low price, i have tried to get back onboard with their AI receptionist. Unfortunately it doesnt work very well and after over a week of trying, their IT Team still cant get it to work correctly. Making it useless as a confusing receptionist wont enhance my clients.

Great service, helpful and reasonable rates.

I have been using Answer.co.uk for several years, and their call answering service is excellent. My customers appreciate being able to speak to a real person who can answer the phone and take messages. This personal touch has led to an increase in sales, as customers prefer talking to a human rather than a chatbot or an answering machine.

Been very happy after many years of using this service. Cost effective and easy to use pay as you go for someone who doesn't get a huge volume of calls, but wants to make sure the ones I do get are answered.

Excellent value way to have calls to your company handled professionally and at all times.

Been using answer.co.uk for years!

Works really well and 24hrs service if needed if you happen to go away. Mesages are quick to arrive and customer services are easy to contact as well.

I’m a startup but I also have a day job so having a professional service to answer my calls gives a much better first impression to potential clients. Its pay as you go so I can always stay on my limited budget and I can choose between AI and real receptionists - I prefer real receptionists but good to know it’s there as an option! Sign up was easy and the team are always helpful if I have a query - so far so good!

We've been using answer.co.uk for almost 15 years now and their service has been awesome, would highly recommend. Incredible value for a 24/7 answering service that makes us look good any time of day or night.

I have been using Answer.co.uk for quite a number of years and have found them to be very user friendly, civilised and professional with their call answering service, which is reflected in some good feedback from my clients and business associates, who prefer to speak to and leave a message with an actual person, as opposed to merely leaving a voicemail.

I have been a customer for a long number of years, but we have to call it a day, £1.40 per call, pretty sure I've never been charged that ever.

Most of our calls are spam calls which do not originate from our number. They need to do something to know the difference between a scammer calling or a valid diverted call.

Answer only refunds TWO cold sales calls, Jesus, that's what we need in just ONE DAY!!

Excellent service, professional and efficient handling of my calls. Would certainly recommend.

As a small business owner, I was looking for a low-cost but professional way to ensure calls were answered, simple queries handled, and important messages passed on reliably. Answer.co.uk’s AI Receptionist has been exactly that.

The sign-up process was quick and straightforward, and the system started proving its value almost immediately. I had a couple of small teething issues at the start, but the support team were fantastic—fast to respond, clear in communication, and quick to resolve things. Since then, performance has been excellent.

I really appreciate the flexibility to tailor the agent with business knowledge, FAQs and call-handling rules, and I can see it only getting better as the service evolves. For me, it’s a perfect blend of professionalism, responsiveness, and value for money.

Highly recommended to any business owner who wants peace of mind that every call is being answered properly without the overhead of hiring staff.

for three days now i have made a call each day with a complaint and all I get is we will pass this on and someone will return your call today . no call and no one apart from a note taker to speak to . I don't know how ma compony specializing in answering calls can run like this

We use their AI receptionist. The tech is fantastic and can answer any questions required. It plugs in to your website so knows everything about your business. You can also add other details in their portal. Rebecca helped with our onboarding and was really helpful.

Finally, a company that gets it! I needed a virtual receptionist service for my growing business and was dreading the usual rigmarole of lengthy sales calls and endless back-and-forth. Answer.co.uk completely surprised me.
The entire onboarding process took literally minutes - not days or weeks like I've experienced elsewhere. I filled out their online form with my requirements, and instead of then having to wait for someone to call me back just to repeat everything I'd already entered, they actually used that information to set everything up efficiently. What a novel concept!
Their AI virtual receptionist technology is genuinely impressive. It's clear they've invested in proper innovation rather than just slapping "AI" on outdated systems like so many others. The setup was seamless, and the service has been running smoothly from day one.
It's rare to find a company that respects your time this much. No unnecessary sales pitches, no redundant phone calls, just efficient service delivered exactly as promised. Highly recommend for anyone who values their time and wants modern solutions that actually work.
Would definitely use again and have already recommended to several colleague

I have been with Answer for several years now. I do not receive many calls but when there is an enquiry to my business I am sent a text and e-mail straight away and I can then ring the person straight back.
Each time I have rung to keep the service active or to speak to someone, the person introducing my company has always sounded professional and, at all times of day, evening and weekend, even Bank Holidays, the phone is answered quickly and professionally. It also only costs me less than £40 per year as I do not have many calls, but it is well worth it because I never miss a call.

Agents are likely incentivised to dawdle on calls by their management to drive up billing - the only time we pay £1.75 per call is if the caller hangs up - otherwise it's between 2x and 4x that cost per call on average and that's with instructions to keep calls short and not put callers on hold. If you don't want to pay a fortune per call, look elsewhere.

I have used Answer.co.uk for several years now and never had an issue. As a sole trader, I often cannot answer the phone due to working with my clients and having someone from Answer.co.uk means I can call them when free. It also helps me filter out the spam calls that just waste my precious time. The calls are answered professionally and promptly and I receive details of the call via text and email. Highly recommended.