annazuckerman.com Recensioni 

43
•
TrustScore 2.5 su 5

2,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I emailed customer service to ask about my bolo necklace flipping. They responded within 24 hours and sent me a very helpful guide on how to wear it properly, and let me know I could send them a video... Leggi di più

Valutata 1 stelle su 5

products look impressive online and ads on TV look great; however, products advertizing the source (AZ) loses the luster of the item. Try returning the piece! What a HORROR SHOW. Customer service... Leggi di più

Valutata 1 stelle su 5

I just had a terrible experience with the team at Anna Zuckerman. I had purchased a pair of Bethenny Frankel 4 carat stud earrings in white. They are beautiful, great quality and sit perfectly on th... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I purchased a pair of stud earrings Jan 2026 and 6 months later (with only occasional use) the post fell off of the back of the earring. I emailed customer service (with pics), and because it was out... Leggi di più


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

43 recensioni

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Non risultano inviti alla recensione recenti

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Ha risposto al 3% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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2,4

Tutte le recensioni

(43)

42 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Absolutely Love the Bethany Studs

Absolutely Love the Bethany Studs! ⭐⭐⭐⭐⭐

The Bethany Studs from Anna Zuckerman are absolutely gorgeous! They sparkle beautifully and look so elegant and expensive. Perfect for everyday wear or a special occasion. Such a beautiful martini design!

22 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service

I emailed customer service to ask about my bolo necklace flipping. They responded within 24 hours and sent me a very helpful guide on how to wear it properly, and let me know I could send them a video of me putting it on and they could help further if needed. They really went above and beyond to make sure I could enjoy my bolo. I’m not sure why there are customer reviews about bad service as my experience was nothing but positive!

16 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

I just had a terrible experience with…

I just had a terrible experience with the team at Anna Zuckerman. I had purchased a pair of Bethenny Frankel 4 carat stud earrings in white. They are beautiful, great quality and sit perfectly on the ear. I decided I wanted the same pair in gold. I purchased a pair of Anna Zuckerman 4 carat stud earrings in gold. I thought they were exactly the same, especially since Anna Zuckerman and Bethany Frankel are partners in this jewelry business. When I received them, i could not believe the quality and how different they were and the setting. They did not sit right on my ear and they looked so cheap. I bought them on sale so I was excited that I got a good deal on them. I then contacted annazuckerman team and they said they do not accept returns on sale items and they said as a one time courtesy they would exchange them for the Bethenny Frankel earrings, but I would have to pay an additional $50 that included $10 for shipping them back. They would not budge on exchanging them for the same price and me paying the $10 shipping or letting me return them. This company is a disgrace. I’m surprised Bethenny Frankel is involved with her. The earrings were so cheap and I would never purchase a thing from them again and horrible customer service. I would not advise anybody to purchase anything from this horrible company again.

21 ottobre 2026
Non scritta su invito
Logo di annazuckerman.com

Risposta di annazuckerman.com

Hi Nina,

We would like to clarify the circumstances surrounding your order, as your review does not reflect the full details of the situation or the accommodations our team offered.

You purchased earrings from our AZ Essentials collection, which is a separate product line from our Bethenny Frankel x Anna Zuckerman Just Like Diamonds collection. These collections differ in materials, construction, and pricing, and are clearly identified as separate products on our website.

Our team reviewed your order and confirmed that the exact earrings you selected and purchased at checkout were the earrings you received. There was no fulfillment error, incorrect shipment, or substitution made by our company.

You later explained that you believed you were purchasing the same earrings you had previously owned from the Bethenny Frankel collection. However, the product selected at checkout was from AZ Essentials, not the Bethenny Frankel collection.

The AZ Essentials earrings are clearly designated as final sale, meaning they are not eligible for returns, refunds, or exchanges under our published return policy.
Despite this, our team offered you a one-time courtesy exchange, allowing you to return your final sale earrings and exchange them for the Bethenny Frankel earrings you originally intended to purchase.

The exchange required two charges:
    •    $40 price difference: The Bethenny Frankel earrings you requested retail for $40 more than the AZ Essentials earrings you purchased. This difference reflects the pricing of two distinct product collections.
    •    $10 return shipping fee: Our standard exchange shipping fee, which applies to the return of the original merchandise.

We were not asking you to pay an additional $50 for the same product.

We were offering you the opportunity to exchange a lower-priced, final sale product for a different, higher-priced product, with the applicable price difference and shipping fee.

You declined this accommodation and subsequently requested a full refund, despite the earrings being final sale and the order having been fulfilled correctly.

We understand that you are disappointed with your purchase.

However, a customer mistakenly selecting a different product does not constitute an error by our company, nor does it obligate us to provide a higher-priced item at no additional cost.

Our team made an exception to our established final sale policy in an effort to assist you. We believe it is important for other customers reading this review to understand that the correct merchandise was delivered, the product distinctions were available before purchase, and a courtesy resolution was offered.

We stand behind the accuracy of our order fulfillment and the fairness of the accommodation provided.

Valutata 5 stelle su 5

I'm obsessed with my Never Flipping

I'm obsessed with my Never Flipping
Bolo Necklace! I've worn it so many times since I got it, and | love that I can adjust the length depending on what I'm wearing. It actually stays in place and doesn't constantly flip around like my other necklaces. The sparkle is gorgeous in person too. I've already had several people ask me where it's from!

2 settembre 2026
Non scritta su invito
Valutata 3 stelle su 5

I have bought numerous rings from them…

I have bought numerous rings from them and they are beautiful. The size is a little off in each one but I can mange that. My complaint is that they don’t honor their misprint/mistakes. There was a tennis necklace on sale and price shows $63.75. Checkout price was $363.75. I did screenshots and sent to them asking if they would honor the lower price. The response was no. We will not honor it. I don’t think I’ve ever come across a company that doesn’t honor a price listed within reason. This would be the time to. Good thing I’ve purchased enough pieces till I find another place to buy from!

24 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Lose the company before you lose your money

products look impressive online and ads on TV look great; however, products advertizing the source (AZ) loses the luster of the item.
Try returning the piece! What a HORROR SHOW. Customer service negligent and you need to call multiple times to receive your refund. There's a $50 return cost and $10+ charged for shipping.
Recommend you lose this company before you lose your money

10 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Worst customer service ever

Worst customer service ever. Cheapest crappy jewelry ever. I bought the diamond earrings and the back fell off the next day and they wouldn’t even replace it for me a $.10 earring back and they would not even replace it for me. Do not buy anything from this company. They are horrible.

9 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed with both the quality…

Very disappointed with both the quality and customer service. I purchased a ring for my wife for our anniversary. It looked nothing like the image on the website - small stones that lacked brilliance. I started the return process, and they charged me $9.95 for the "redo" and another $23.15 in service charges. Their Return Policy doesn't state any of this. I took screenshots to make sure. I'd never purchase from them again and warn anyone to proceed with caution.

9 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Stud Earrings fall apart

I purchased a pair of stud earrings Jan 2026 and 6 months later (with only occasional use) the post fell off of the back of the earring. I emailed customer service (with pics), and because it was outside of their 30 day warranty, they would not replace the damaged earring. They offered me a $25 credit toward a future purchase, which only covers 50% of a new pair. Why would I want to spend more money purchasing jewelry that falls apart in my hand after 6 months? Terrible quality and terrible warranty with no budging.

24 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Loads Of Fees

There is a restocking fee, a return fee & you can't avoid them. If you purchase anyhting consider it final sale. Paid 84 bucks & got back 57. Do the math.

22 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

THE WORST CUSTOMER SERVICE EVER

THE WORST CUSTOMER SERVICE EVER! And their quality is rubbish (at least their bags, which is what I purchased). They didn't want to accept the return initially, I told them I didn't like the quality of the bag I received and they said all their bags are like that. So they even admit to poor quality products! I had to fight to get my return approved, even though the item wasn't final sale and I can return for a reason as simple as I changed my mind! Although they have since received the item back and deducted $30 on a bag that cost $140! I am still yet to receive my refund! Smh. Very rubbish, HORRIBLE, company who clearly don't care about their customers and only care about getting money from them. They can take money so easily from customers but have a hard time returning it! Never again. I wish someone had warned me.

1 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Finally, Jewelry That Survives Real Life

I was skeptical at first — I've been burned by 'luxury-looking' jewelry that turned green after a week. Anna Zuckerman is completely different. I've been wearing my Sabrina choker almost daily for four months and it still looks like I just took it out of the box. The sparkle is unreal.

13 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

My daughter is getting married soon

My daughter is getting married soon. She wanted to get the bride's maids some gifts. She remembered seeing the store in Boca Raton. I checked out the site and sent a chat. The person on the chat realized that a call would be best, so He called me. Walk me through the purchase. We got several pairs of earrings and I got my wife, mother and Mother-in-law some items. They even offered me a discount code. We got the shipment fairly quickly and they came in nice boxes. My wife and daughter love them. My daughter actually wants me to get a wedding ring set so she can wear it out and not risk the actual one she got. I think that my wife is going to do that to when we travel. They really love the jewelry and I appreciate the guy who actually called me. I can only hope the rest of the wedding goes this well, Anna has great items and great service!

27 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Perfect gift for my girlfriend

I ordered a piece from Anna Zuckerman for my girlfriend and honestly the whole experience was great. The jewelry looked beautiful in person and had that really classy, luxury look to it. The packaging was super nice too, which made it feel even more special as a gift. My girlfriend absolutely loved it and keeps wearing it all the time now. Shipping was smooth, everything arrived on time, and overall I’m really happy with my purchase.

8 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Refunds or shipping fees are impossible to get back

I shop there regularly and for months I have been trying to obtain a refund on a $70 shipping fee. First, it was their error and secondly, I hand delivered the item to the store.

On top of that they tried to charge me a 15% restocking fee which is no where listed on their web site. I cannot imagine that they prefer to loose me as a customer over $70. I will NEVER shop at the store again.

HORRIBLE experience.

13 maggio 2026
Non scritta su invito

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