I emailed customer service to ask about my bolo necklace flipping. They responded within 24 hours and sent me a very helpful guide on how to wear it properly, and let me know I could send them a video... Leggi di più
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Scopri cosa dicono le persone
products look impressive online and ads on TV look great; however, products advertizing the source (AZ) loses the luster of the item. Try returning the piece! What a HORROR SHOW. Customer service... Leggi di più
I just had a terrible experience with the team at Anna Zuckerman. I had purchased a pair of Bethenny Frankel 4 carat stud earrings in white. They are beautiful, great quality and sit perfectly on th... Leggi di più
L'azienda ha risposto
I purchased a pair of stud earrings Jan 2026 and 6 months later (with only occasional use) the post fell off of the back of the earring. I emailed customer service (with pics), and because it was out... Leggi di più
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 3% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Absolutely Love the Bethany Studs
Absolutely Love the Bethany Studs! ⭐⭐⭐⭐⭐
The Bethany Studs from Anna Zuckerman are absolutely gorgeous! They sparkle beautifully and look so elegant and expensive. Perfect for everyday wear or a special occasion. Such a beautiful martini design!
Excellent Customer Service
I emailed customer service to ask about my bolo necklace flipping. They responded within 24 hours and sent me a very helpful guide on how to wear it properly, and let me know I could send them a video of me putting it on and they could help further if needed. They really went above and beyond to make sure I could enjoy my bolo. I’m not sure why there are customer reviews about bad service as my experience was nothing but positive!
I just had a terrible experience with…
I just had a terrible experience with the team at Anna Zuckerman. I had purchased a pair of Bethenny Frankel 4 carat stud earrings in white. They are beautiful, great quality and sit perfectly on the ear. I decided I wanted the same pair in gold. I purchased a pair of Anna Zuckerman 4 carat stud earrings in gold. I thought they were exactly the same, especially since Anna Zuckerman and Bethany Frankel are partners in this jewelry business. When I received them, i could not believe the quality and how different they were and the setting. They did not sit right on my ear and they looked so cheap. I bought them on sale so I was excited that I got a good deal on them. I then contacted annazuckerman team and they said they do not accept returns on sale items and they said as a one time courtesy they would exchange them for the Bethenny Frankel earrings, but I would have to pay an additional $50 that included $10 for shipping them back. They would not budge on exchanging them for the same price and me paying the $10 shipping or letting me return them. This company is a disgrace. I’m surprised Bethenny Frankel is involved with her. The earrings were so cheap and I would never purchase a thing from them again and horrible customer service. I would not advise anybody to purchase anything from this horrible company again.

Risposta di annazuckerman.com
I'm obsessed with my Never Flipping
I'm obsessed with my Never Flipping
Bolo Necklace! I've worn it so many times since I got it, and | love that I can adjust the length depending on what I'm wearing. It actually stays in place and doesn't constantly flip around like my other necklaces. The sparkle is gorgeous in person too. I've already had several people ask me where it's from!
If I could give zero stars I would
If I could give zero stars I would. The silver tennis necklace tarnishes and turns the skin green. Terrible quality.
Extremely misleading and refuses any…
Extremely misleading and refuses any acocuntability.
I have bought numerous rings from them…
I have bought numerous rings from them and they are beautiful. The size is a little off in each one but I can mange that. My complaint is that they don’t honor their misprint/mistakes. There was a tennis necklace on sale and price shows $63.75. Checkout price was $363.75. I did screenshots and sent to them asking if they would honor the lower price. The response was no. We will not honor it. I don’t think I’ve ever come across a company that doesn’t honor a price listed within reason. This would be the time to. Good thing I’ve purchased enough pieces till I find another place to buy from!
Lose the company before you lose your money
products look impressive online and ads on TV look great; however, products advertizing the source (AZ) loses the luster of the item.
Try returning the piece! What a HORROR SHOW. Customer service negligent and you need to call multiple times to receive your refund. There's a $50 return cost and $10+ charged for shipping.
Recommend you lose this company before you lose your money
Worst customer service ever
Worst customer service ever. Cheapest crappy jewelry ever. I bought the diamond earrings and the back fell off the next day and they wouldn’t even replace it for me a $.10 earring back and they would not even replace it for me. Do not buy anything from this company. They are horrible.
Very disappointed with both the quality…
Very disappointed with both the quality and customer service. I purchased a ring for my wife for our anniversary. It looked nothing like the image on the website - small stones that lacked brilliance. I started the return process, and they charged me $9.95 for the "redo" and another $23.15 in service charges. Their Return Policy doesn't state any of this. I took screenshots to make sure. I'd never purchase from them again and warn anyone to proceed with caution.
Stud Earrings fall apart
I purchased a pair of stud earrings Jan 2026 and 6 months later (with only occasional use) the post fell off of the back of the earring. I emailed customer service (with pics), and because it was outside of their 30 day warranty, they would not replace the damaged earring. They offered me a $25 credit toward a future purchase, which only covers 50% of a new pair. Why would I want to spend more money purchasing jewelry that falls apart in my hand after 6 months? Terrible quality and terrible warranty with no budging.
Loads Of Fees
There is a restocking fee, a return fee & you can't avoid them. If you purchase anyhting consider it final sale. Paid 84 bucks & got back 57. Do the math.
THE WORST CUSTOMER SERVICE EVER
THE WORST CUSTOMER SERVICE EVER! And their quality is rubbish (at least their bags, which is what I purchased). They didn't want to accept the return initially, I told them I didn't like the quality of the bag I received and they said all their bags are like that. So they even admit to poor quality products! I had to fight to get my return approved, even though the item wasn't final sale and I can return for a reason as simple as I changed my mind! Although they have since received the item back and deducted $30 on a bag that cost $140! I am still yet to receive my refund! Smh. Very rubbish, HORRIBLE, company who clearly don't care about their customers and only care about getting money from them. They can take money so easily from customers but have a hard time returning it! Never again. I wish someone had warned me.
I love this company and the idea behind…
I love this company and the idea behind it. The luxury look should be affordable for everyone! The jewelry is well designed, packaged nicely and doesn’t break the bank. It gives so many options to always look your best!
I ordered a ring and the fit was off…
I ordered a ring and the fit was off and it looked very fake. then I realize there is a $50 feel to return!!!! like thats nuts very disappointed I hope my refund is processed quick
Finally, Jewelry That Survives Real Life
I was skeptical at first — I've been burned by 'luxury-looking' jewelry that turned green after a week. Anna Zuckerman is completely different. I've been wearing my Sabrina choker almost daily for four months and it still looks like I just took it out of the box. The sparkle is unreal.
My daughter is getting married soon
My daughter is getting married soon. She wanted to get the bride's maids some gifts. She remembered seeing the store in Boca Raton. I checked out the site and sent a chat. The person on the chat realized that a call would be best, so He called me. Walk me through the purchase. We got several pairs of earrings and I got my wife, mother and Mother-in-law some items. They even offered me a discount code. We got the shipment fairly quickly and they came in nice boxes. My wife and daughter love them. My daughter actually wants me to get a wedding ring set so she can wear it out and not risk the actual one she got. I think that my wife is going to do that to when we travel. They really love the jewelry and I appreciate the guy who actually called me. I can only hope the rest of the wedding goes this well, Anna has great items and great service!
Products belong in a flea market
Products belong in a flea market or chinatown. Complete garbage. And then to return it you are charged 10% fee plus $10 shipping charge. What a rip!
Perfect gift for my girlfriend
I ordered a piece from Anna Zuckerman for my girlfriend and honestly the whole experience was great. The jewelry looked beautiful in person and had that really classy, luxury look to it. The packaging was super nice too, which made it feel even more special as a gift. My girlfriend absolutely loved it and keeps wearing it all the time now. Shipping was smooth, everything arrived on time, and overall I’m really happy with my purchase.
Refunds or shipping fees are impossible to get back
I shop there regularly and for months I have been trying to obtain a refund on a $70 shipping fee. First, it was their error and secondly, I hand delivered the item to the store.
On top of that they tried to charge me a 15% restocking fee which is no where listed on their web site. I cannot imagine that they prefer to loose me as a customer over $70. I will NEVER shop at the store again.
HORRIBLE experience.
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