Valerie Mason Recensioni 13

Risposta di Valerie Mason

Un giorno fa

Hi Nicole,

Thank you for taking the time to share your feedback.

I'm very sorry to hear that the pieces you received appear to be different colors. That's certainly not the experience we want for our customers, and I understand how disappointing that must be.

We'd like the opportunity to review this for you and make things right. Please email us at inquiries@valerie-mason.com with your order number and, if possible, a photo showing the color differences between the pieces.

Once we receive the details, I'll personally look into the matter and work with you toward a resolution.

Thank you for bringing this to our attention.

Risposta di Valerie Mason

Un giorno fa

Hi Medelene,

Thank you for sharing your feedback, and I sincerely apologize for your experience.

I'm very sorry to hear that the jewelry did not meet your expectations and that one of the pieces arrived with a broken clasp. I also understand your frustration regarding the lack of response to your emails. That is not the level of service we strive to provide.

I'd like the opportunity to personally review your case and make sure it is addressed properly. Please email us at inquiries@valerie-mason.com with your order number and any photos of the damaged item, and I will ensure your concerns are reviewed as a priority.

We value your feedback and appreciate the chance to make this right.

Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

Un giorno fa

Hi Christine,

Thank you for sharing your feedback, and I’m sorry to hear about your experience with the jewelry tarnishing.

We understand how disappointing this is, especially as the pieces are advertised for everyday wear. This is not the standard we aim to deliver, and we take your concern seriously.

We’d like the opportunity to look into this for you and make it right. Please email us at inquiries@valerie-mason.com with your order details and, if possible, a photo of the item, so we can review this properly and assist you further.

Thank you again for bringing this to our attention.

Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

Un giorno fa

Hi Arlene,

Thank you for your feedback, and I’m really sorry to hear about your experience.

I understand how frustrating it must be not having clear tracking updates and not receiving the assistance you expected, especially after reaching out multiple times. That is not the level of service we aim to provide.

I would like to personally look into your order and help resolve this for you. Please email us at inquiries@valerie-mason.com with your order details so I can review the tracking information and check what went wrong with the delivery update.

Once I have the details, I will make this a priority and ensure we find a proper resolution for you as quickly as possible.

Kind regards,
Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi Cecec, thank you for taking the time to share your feedback.

I’m truly sorry to hear about your experience with your order not arriving as expected and the frustration this has caused. This is certainly not the experience we want for any of our customers.

I understand how disappointing it must be, especially given the delay and the missed timing for your intended use. We take these concerns seriously and would like the opportunity to look into this properly and resolve it for you.

Please email us directly at inquiries@valerie-mason.com with your order details, so we can review your case and assist you further as quickly as possible.

Kind regards,
Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi Viviana, thank you for taking the time to share your feedback.

I’m really sorry to hear that the bracelet did not meet your expectations and that you were disappointed with the color and overall quality. That is certainly not the experience we want for our customers, and I understand your frustration.

We always aim to provide fair resolution options, and I’m sorry that the proposed solutions did not feel satisfactory in your case. Your concerns have been noted, and we take this seriously as we continuously work to improve both our products and customer experience.

Please feel free to contact us directly at inquiries@valerie-mason.com with your order details so we can review your case further and assist you as best as possible.

Kind regards,
Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi Rachel, thank you for taking the time to share your feedback.

I’m sorry to hear that the item did not meet your expectations and that you experienced issues with the piece changing color. That is certainly not the quality experience we want for our customers, and I understand your frustration.

We take concerns like this seriously, and we’d like the opportunity to look into your order and help resolve this for you properly.

Please email us at inquiries@valerie-mason.com with your order details, and we’ll review your case and assist you further as quickly as possible.


Kind regards,
Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi Thomas,

Thank you so much for your kind review!

We're delighted to hear that your order arrived on time and that you were happy with your purchase. Knowing that you found everything beautiful truly means a lot to us.

We appreciate your support and look forward to serving you again in the future.

Kind regards,

Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi Lupe, thank you for taking the time to share your feedback.

I’m very sorry to hear that you have not received your order and that you feel your attempts to contact us have gone unanswered. I understand how frustrating and disappointing that must be.

We take situations like this seriously and would like the opportunity to investigate what happened with your shipment and provide a resolution. Please email us directly at inquiries@valerie-mason.com with your order number and the email address used for your purchase, and I will personally review your case.

We appreciate your patience and the chance to make this right.

Kind regards,

Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

6 giorni fa

Hi A A, thank you for sharing your feedback.

I’m sincerely sorry to hear about your experience and understand your frustration regarding the delay, the lack of tracking information, and the communication you received. This is not the level of service we aim to provide.

We take concerns like these seriously and would like the opportunity to review your case thoroughly. Sometimes there can be discrepancies between carrier updates and the information available to our support team, but we understand that this does not make the situation any less frustrating from your perspective.

Please contact me directly at inquiries@valerie-mason.com with your order details, and I will personally investigate the status of your shipment and work toward an appropriate resolution.

We appreciate your patience and the opportunity to assist further.

Kind regards,

Alvin
Manager, Valerie Mason

Risposta di Valerie Mason

9 giu 2026

Hi Nancy,

Thank you for taking the time to share your feedback.

I'm very sorry to hear that the bracelet arrived broken and that the items did not meet your expectations. We understand how disappointing this must be, especially when the product received differs from what you anticipated.

We would appreciate the opportunity to look into this and make things right. Please email us at inquiries@valerie-mason.com with your order details, and I will personally review your case and work toward a suitable resolution.

We value every customer experience and hope to have the chance to assist you further.

Alvin, Manager
Valerie Mason

Risposta di Valerie Mason

8 giu 2026

Hi, thank you for flagging this, and I'm sorry on two counts: your order arrived tangled and not looking like what you ordered, and then our team left you to sort it out with a "sorry, that's frustrating" and no actual help. That is not good enough, and it's on us.

Weeks late and tangled is not how a piece should reach you. Every VM piece is also covered for life, so I'd like to send you a fresh piece properly packaged and checked, at no cost to you.

Email me directly at inquiries@valerie-mason.com with order details and I'll get the replacement moving within 2 days and see it through personally this time.

Alvin, Manager, Valerie Mason

Risposta di Valerie Mason

8 giu 2026

Hi Lacey, you're right to be frustrated, and I'm sorry.

That bounce is on us, not a sign of anything worse. We recently moved our support inbox over and clearly dropped the ball, which is exactly why your email came back. That is not okay and I want to make it right today.

You should never be out of pocket to return something you weren't happy with, and I'll cover the return in full. Please reach me directly at the working address below and I'll sort your refund or replacement straight away.

inquiries@valerie-mason.com (tested, this one reaches me).
Alvin, Customer Care, Valerie Mason