melindamaria.com Recensioni 

I have bought multiple items from Melinda Maria. This review is solely based on shipping and not the product itself. Shipping takes forever and the shipping carrier that they use has left my packages at the incorrect house although I have called and they replaced it again. They have sent it to the wrong address and I need to call again. I really wish they used a more reliable shipping source.

Holy sh*t I've never ordered something that takes this long to ship, especially from a U.S. based company.
For context, I ordered my jewelry from Melinda Maria ELEVEN DAYS AGO, and it took SIX business days to even process my order ??? I emailed costumer service asking why my order is taking more than a week to process and I was met with no helpful information besides that this is "standard shipping practices." Six days to process an order is 'standard practice'? Don't think so.
By the time my order is FINALLLY processed, it takes another 2 days to even begin shipment. Now that it's finally shipped, I may get it next week, I may not.

I'm just flabbergasted by the fact that it takes more than 48 hours to process an order, THAT should be standard practice especially for a U.S. based company. So disappointed in the lack of urgency with this brand.

And honestly, I don't want the brand to reach out to me to make this right. I just hope they take a look at all of the reviews on this page, understand that everyone has complained about shipping, and do better for your company. You sell absolutely beautiful products for a fair price point, do your company a favor and reorganize your shipping structures. You have so much opportunity and potential.

I ordered a necklace on July 2. The tracking information says a label was created on July 6. when I called on July 10, I was told I had to wait. I was told that shipping information gets updated when the next stop receives the item then they update the tracking information. It is July 13 and I made another phone call only to be told that it was now considered a lost item. I was offered expedited shipment, but I bought this for a vacation that I am leaving on in two days. I asked them to overnight it, but was told I would have to absorb some of the overnight shipping costs which amounted to $50. They would pay for 20 of that and I would pay the rest. Very unhappy with the service. however, the agents were all very pleasant to deal with. The item was lost on their end with their affiliate. I feel they should have honored the overnight costs and shipped me the merchandise that I had already paid for.

Ordered May 22 said would ship June22, the new date July 8. No one from MELINDA MELINDA JEWELRY let me know of changes. To this date still no jewelery shipped ,alough website says available too be shipped. No one gives you straight answers or help. Really think about buying from this company. Now will contact CC to get money back. HORRIBLE EXPERIENCE.

I received a Love Letters Medallions as a gift and was impressed enough to purchase two additional medallions, each with custom engraving. One arrived correctly engraved, but the second did not, despite the engraving being clearly listed on my order. This error alone was deeply disappointing, as the medallion was intended to be a very special gift.

However, what has been even more concerning is the absence of any response from the customer service team. I have called and left multiple messages and have also sent two emails to the address listed on the web site. When I "live" chatted, AI chat bot told me a human agent would be joining the chat in a few minutes. That was almost an hour ago. To date, I have received no acknowledgment, no update, and no resolution. This level of customer service is unacceptable.

UPDATE 07/14/26: After posting the review on Trustpilot, Marcos reached out to me directly through the chat. He requested photos of the medallion, which I provided, and he immediately processed a replacement order. Within 24 hours, I received confirmation that a new medallion had been engraved, completed, and shipped via FedEx.

Absolutely HORRIBLE customer service….still have NO product I paid for early June ….I have made phone calls….6-7 emails with NO resolve….will NEVER buy or suggest anyone else likewise!!!!!!

I bought the necklace with I believe 5 stones. The necklace flips over so you don’t see the stones. I sent them a email they are looking into it. The jewelry looks pretty. Based on my experience I won’t be doing business or referring them to anyone. It’s costume jewelry you get what you pay for I guess. My friend makes jewelry. Hopefully she can fix it.

I placed an order on 4/20/2026, on 4/21/2026 I called to get a refund. I spoke with Emily for about 10 minutes while she found my order, and processed a refund so she said. She even went as far as to tell me that my refund would take 3-5 business days to reach my bank.
Today (4/22/2026), I received an email saying my package was shipped today (4/22/2026). I called and spoke with Roman, who verified that he saw the call from 4/21/2026 with Emily, but she did not do a refund. Instead she did nothing. So, now I have to wait and get the package I don't want, in order to return it. I'm praying after reading these nightmares, I do receive my package so I can return it. I will never order anything from Melinda Maria again.

I initially ordered the zodiac necklace. 4 to be exact for me and my friend group. When they arrived they were not of poor quality but not EXACTLY how they looked on the website. I initiated a return,which was easy. As soon as they received the merch, a refund was immediately processed. Since that was so simple, I decided to give them another try. I ordered the initial necklace, 2 the one with the mother of pearl back and the smaller heart shaped one. I am extremely satisfied with both items. Quality and arrived in a timely manner. I would order from them again.

Melinda Maria Jewelry is fabulous. Extremely well made & their customer service is excellent. I shop with them a lot & have never received anything but the best quality & superb customer service. I have returned or exchanged a few pieces because they didn't fit & it was excellent service. Highly recommend them.

I have over 12 orders and returned a few with no problem

Customer service is top notch

But what sold me as a person who they now have my loyalty
Was a necklace I wore everyday became damaged with the clasp

I sent an email with a photo and with in 8 hours I got an email confirmation that they would send a replacement necklace

It means the world to me because in the back are the 1st words my husband ever spoke to me ..

It’s not just a love letter necklace it’s
Part of a love journey

I can’t say thank you enough

Buyer beware, I ordered a piece of jewelry from this company on 1/1/2026. It has now been 5 weeks later and I still have not received it. Every time I e-mail them I get the same response, "it's on the way, you should be getting it soon". Yeah right!!!!! I will never ever order from Melinda Maria again. Not sure I will ever receive the product, may have to get my bank involved.

Quality and beautiful products. Shipping takes about a week. Prices are not cheap, but the items are highly quality and worth the cost. Customer service if you call is exceptional. They stand by lifetime warranty.

Edited to add: while I appreciate the reply here from MM, it should be noted that I provided Trustpilot with additional information for them to reach out to me and have still heard nothing from them.
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I've been a fan of MM for a few years now, with no real issues at all with my purchases (save for one mystery box item which appeared to be something so awful they were just trying to rid their inventory of, and now I'm the lucky owner 🙄).

I had purchased a bracelet that has a heart charm attached, and immediately upon receiving it, the charm fell off. Luckily, it fell into my lap so I could try to exchange it for a new one.

The return process took over 6 weeks (!!!) ... the delay they said was due to it being a pre-order item (though I received it very quickly when i first ordered it) ... eventually, my replacement arrived, and the charm appeared to be attached in a better location (I was hopeful) ... until the replacement ALSO fell apart. I cant even bother with this again, because it's obviously not a well made product (not to mention, the gold wore off very quickly ... I kept the bracelet on to see how well it would hold up. It didn't.)

I wrote a negative review on the specific product on their site, and like someone else here mentioned, they scrubbed it. They only post 5 star reviews, nothing less.

Customer service has always been nice & polite, but this is about deceptive review policies and faulty products.

Ordered a necklace and gift box. The necklace arrived without the gift box. I have emailed them four times requesting a $5 credit. It took seven days for them to respond. Customer service first claimed that I ordered on one email address and complained on another so they couldn’t track the order. So I sent them the image of the order. A week later, after I’d given the necklace as a gift, they asked for a photo of the contents of the package. I am still waiting. I guess they need the $5 more than I do.

I never got what I ordered. They sent me the i correct item and wasted my time and money trying to get it replaced before Christmas. This company is a joke. Don’t waste your time or money with them.

I spent $300 on ONE necklace and the mystery box, the first time is shipped with a company called UniUni. Uni claimed they could not deliver the package and would try again then two weeks later after I called both companies multiple times I was told it was returned to Melinda with no explanation. Fine. Then Melinda INSISTED they reship the order WITH THE SAME COMPANY. O asked for a full refund they said no. Okay so boom since 11/22 the package has stated “out for delivery” I was told to wait a full seven business days which is like three weeks with the holiday before Melinda would do anything about it. So after threatening to go to the BBB I was finally issued a refund. This company is a SCAM I beg you ladies please do not waste your money. Even customers that receive their products say it’s poor quality.

Total scam artist. I received an empty box. Lost my money. Do not buy from this company.

I love the jewelry, but do not care about the Melinda Maria customer service. I have a necklace that isn't staying clasped. They are not very good at accepting returns for replacements. Instead, they needed me to send videos showing the issue. I did, and they said that it was not returnable. I have bought so many pieces from Melinda Maria, but really not a fan of the fact that I now have a necklace that I spent over $100 for and do not wear it. They weren't good to deal with. Such a shame- because the jewelry is beautiful and quality is nice.
You have my email address. I emailed you many times and purchased many times.

I like most of what I have ordered. But the opal necklace twists and doesn't lay right on my neck. So you see the gold and not the stones. I paid over $200 for this and I'm highly disappointed. I received it a few months ago but only first wore it last week and noticed this. Too late to return. And from the reviews I've read I would probably just get the run around and be stuck with it anyway. I've purchased a lot of jewelry from Melinda Maria but won't be purchasing anymore. I mean they have to know this necklace doesn't lay on your neck as it should.