Amber Electric Recensioni 1.459

The communication with Amber from sign up to completion of onboarding my solar battery system has been excellent. Amber also helped with advice on how to contact my inverter supplier (Fronius) to get assistance with updating my inverter firmware. It's only 2 days in but Smartshift seems to be working OK during the planned 30 day "learning" period. Great helpful and useful graphics on the Amber app.

Amber have a very useable and efficient App, that informs you when there is peak power useage and when the wholesale price is high, during peak periods.
They are responsive to information/account requests, and they use green energy where possible. I have been with them for several years now and have no reason to change.

Once problem understood resolved quickly

Needs to get the person to person customer service better

Over all good service and staff

Excellent service. Very attentive to your requests. Hard to find this sort of service these days. Well done Amber!

I’ve had a great experience with Amber so far. The customer service has been excellent – clear, responsive, and genuinely helpful when getting everything set up and understanding how the system works. Even in my first month of joining, I’ve already noticed tangible electricity savings, which has been very encouraging. It’s reassuring to deal with a company that combines smart energy technology with strong customer support. Highly recommended.

We are saving around $150 per month. I have found Selling solar during the day is between -1 cent all the way up to 13 cents, however exporting from the battery at night is normally 13 - 44cents.
I purchased power today at 3 cents to charge the batteries. It does take a while to get set-up and customer service can take a couple of days to reply. All in all, we are very happy after only 2 months. The app is also fun and easy to work. Without batteries and solar it's still great if you can use most of your power during the day.

Amber was extremely helpful when I rang & spoke to a couple of there staff they were very well spoken & answered all my questions especially with the Smartshift APP I would recommend everyone to join Amber.P.S thanks again too your wonderful team keep up the good work as I reckon your company is way ahead of the rest it's a shame there isn't more 😀 😊 👍 companies like yous 😀 😊 👍 out there.🤩👍

Have been waiting since January for Amber to reply to my email enquiry. This is a great idea, but service is terrible

Amber has been incredibly informative, with an intuitive app and responsive customer service. I’m only a new member, but I’m very pleased so far.

Amber do it differently...and better. Everything is transparent and they are there to help you out. They pass on every saving possible as well. If you have a battery for your house and want to access wholesale electricity prices - both to buy and sell, Amber is the way to go.

Just started with Amber. They have through either the app or via email provided detailed information on the process of switching electricity providers. So I know where I am in the process. Pretty good.

I’ve already been waiting 7 weeks to be onboarded with Amber and I have to wait at least another 3 weeks. I was originally informed it would take up to 4 weeks to get a smart meter installed. After 4 weeks I queried progress with the smart meter and was told that the request had to be re-initiated (code for someone forgot). Eventually a new meter installation date was arranged with Amber’s provider Bluecurrent. New date was 7 weeks from my initial request. Bluecurrent only gave a nine hour window. I phoned the day before to get a more accurate time but they wouldn’t know until the installer had scheduled his jobs the next day. After not hearing anything by late morning I phoned Bluecurrent and was eventually told that their installer was at the chiropractor and wouldn’t be doing any installs today. Nobody even called me to tell me that their installer had cancelled all jobs today. The next available time slot is in 3 weeks. In the meantime, I’m paying a subscription fee to Amber each month and only being paid 6 cents per kWh for my solar exports all because of constant stuff ups and cancellations on their end. Meanwhile, someone I know with an identical system to mine is averaging over 4 times the feed in tariff rate I receive. They are receiving credits and I’m receiving bills.
Amber only answer “urgent” calls (this is not considered urgent so no point me phoning them). To add insult, Amber’s form letter response to my emails is to direct me not to call, read the FAQs and we will try to get back to you within 5 business days. Meanwhile, my bill is due, I believe it is incorrect and I can’t speak to anyone about that and the automatic deduction happens in a couple of days. I don’t want to default on that and have my credit rating compromised. My experience with Amber sucks.

I sent an enquiry to Amber online and was very impressed that it was answered and sorted the same day.

Worst Company to deal with, Every thing is via email, they are scared of talking to you on the phone. They are very expensive. We have been with them 2 months. First was $22, 2nd extra $100. A Joke. There is 2 of us. And they don't want to help, its all about you are verbally abusing them when you can't even to someone. A Keira I've been dealing a Joke. So scared of the phone. This will be reported and going to media for so being so rude and unhelpful

From my initial contact through to connection and beyond. Emily at amber has been great at communicating and responding to my questions well done Emily true customer service is still alive.

Misleading demand charges not disclosed. Looks like it's cheap but it's not - paying 4x times what my bill used to be. Charge the highest demand usage in a 30 minute block which is unreasonable. Tried to email and call - no response. Run

The set-up process was very simple and straightforward, the team is very friendly and knowledgeable, but the best part is what I'm saving, great product great app

We joined Amber Virtual Power Plant after purchasing a battery for our solar system. Since then our second month's power bill was $63 which is unacceptable. We tried to call Amber but they say they are too busy to answer. So we emailed twice - the first and only email response from them was to say there could be issues and they would look into it and get back to us. They didn't. So we tried calling again but no answer. We truly feel we have made a mistake going with Amber. After spending so much on a battery it feels like we are throwing away our money.

Amber seem to be flat out with new customers so I appreciate that they do get back to me… only been with Amber since late last year so looking forward to some good results as the year goes by..

Revolting lying company you will never get a response from. When they do respond to the ombudsman they will also lie. So disappointing to see such a great idea be so magnificently mismanaged.