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Valutata 5 stelle su 5

Alton Sports in Farnham was recommended by her podiatrist for my 86 yr old mother to find some supportive shoes that catered for her various foot issues. On entering we were immediately welcomed by Al... Leggi di più

Valutata 1 stelle su 5

Sent me a different product to the one I ordered and repeatedly refused to replace this with the item I actually ordered. Utterly unhelpful customer service bordering on rude. Avoid.

Valutata 5 stelle su 5

Ordered some Mizuno trainers yesterday and amazed to find delivered next day - as good as Amazon! Price was excellent less than half retail price. Even managed to find promo code for extra discount o... Leggi di più

Valutata 1 stelle su 5

Sent out second hand scratched sunglasses as its a reflective surface its hard to get a photo - but you can clearly see that the box in the pic has an amazon logo on, some of the packaging isn't like... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per la corsa

Scritti dall'azienda

Alton Sports was founded in 1999 with the simple objective of making sure people are fitted in the correct footwear. This has seen us develop into one of the south of England’s most well respected specialists in running gear and footwear fitting. Being a family owned and run business has helped us maintain our core values offering the customer great value purchases and service that is second to none.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

125 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,2

Tutte le recensioni

(125)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

BEWARE - NO REFUND POLICY

I have recently started running and experienced some foot pain so wanted to ensure I had a pair of trainers that were suitable for my feet and fit properly. I saw that Alton Sports offered a gait analysis so went there and explained my situation. The assistant did not offer any analysis and just said to see what felt most comfortable. I asked if the brands they sold were better than a standard pair of Nike or Adidas trainers for running in and he said no, again, just whatever feels comfortable. I tried on a couple of pairs and went for the most comfortable which were £140. Once home, I googled the brand as I had not heard of them before and found the manufacturer were selling the same trainers for half the price, as were many other retailers. I decided to take these unused trainers back a couple of days later to get a refund but to my surprise I was advised they will only offer an exchange or store credit. Unbelievable. If a shop chooses to refuse refunds, this should be stated at time of purchase. It's disappointing when you support local business but they don't show up with a fair service.

29 agosto 2024
Non scritta su invito
Valutata 4 stelle su 5

Good price, quick delivery, dodgy tracking

Used the online store for some Altra shoes. Good price, quick delivery. Courier was Amazon. Only issue was the tracking number and links provided didn't work. Lucky I was in, as the courier was going to leave my shoes in the street.

I'd use Alton again if they fix their tracking and change no-answer delivery advice to Amazon.

17 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

AVOID

Item was not delivered. Alton sports passed me into Fruugo - the courier. Would not admit fault. No exchange or refund offered and now £60 down. Terrible company. Avoid avoid avoid.

28 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Over the moon!

A few years ago I bought some running shoes from Farnham Alton sports shop and the guy found me the perfect shoes in no more than 10 minutes. Outstanding service and a great price. They have lasted me years as they were such great quality.

The last few months I have been on the hunt for a new pair of shoes and have had a lot of trouble sending back items and spending hours in different shops trying to find the perfect shoe. Then I remembered Alton Sports shop in Farnham. I booked a train and again without fail they had the perfect shoe for me. The service was very efficient, warm and friendly.
These shoes are beautiful and I’m so excited to get going with parkrun once again. Thank you so much to the guy that helped me today I am a very happy man!

Would absolutely recommend this place if you are unsure. And this is a very glowing review not biased or false advertising😂

I have looked forever to get the right shoes and I am so blown away by how quick and easy it was to find the right shoe yet again!

Thanks 🙏

13 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

All good

Very patient customer service that is quick to respond. We're happy to exchange my product when I bought the wrong size, even after the official returns window had elapsed (as I had bought a Christmas present). Product as expected.

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

I was a bit dubious after reading some…

I was a bit dubious after reading some reviews to order online. But the communication was great via FB messenger. And the trainers I ordered were delivered quickly and in perfect condition. Really good price too. Would order again

10 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Decent shoes at a great price!

Ordered a pair of running shoes from these guys - I had seen that they have some 'mixed' reviews, but the majority seemed favourable and the price was better than anywhere else, including Amazon, so I thought I'd take the risk... and I'm glad I did because the shoes turned up super quick, and were exactly as described! No complaints from me at all - I'd definitely buy from them again!

1 maggio 2023
Valutata 5 stelle su 5

Very helpful staff that go out of their…

Impeccable customer service from Alton sports, Farnham. Polite, patient and very helpful staff that go out of their way to help. Carry out gait analysis and spend as much time as it takes to help you find the running shoes etc most suitable for you (spent over 1 hour and half helping me). Couldn't ask for more. Their prices can be very reasonable. thanks guys for today. I also noticed they were also very helpful towards another customer that wanted to exchange shoes while I was there (which they did automatically). Overall,very impressed.

21 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Brought online

Brought online. Website easy to find what I wanted.
Item description was as advertised.
Fitted perfectly. Size chart was completely accurate.
Nice colour.

26 marzo 2023
Valutata 1 stelle su 5

Sent Alton Sports evidence of faulty…

Sent Alton Sports evidence of faulty product within the hour of receiving, only for them to respond aggressively saying I was a scammer and that I would be blocked and reported to ActionFraud. Very clearly incapable of running a business professionally. The eBay negative reviews and responses by Alton Sports speak for themselves.

13 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Seller also operates under

It’s nearly Christmas

17 ottobre 2023
Non scritta su invito
Logo di Altonsports

Risposta di Altonsports

Hi Alan

Sorry you feel this way however this is not the full story nor true, we strive to do the best we can and are simply humans doing a job. These reviews are simply unwarranted

You proceeded to purchase several products from us on different platforms and claim each time, the item was damaged or a different item was delivered such as a screwdriver and thus kept the original product and got a refund. Twice in the last week you did this alone to us. I would happily share order numbers but that would be a breach of GDPR since someone could find your personal info.

For clarity and transparency for our indepedant business this resulted in us taking legal action and reporting you to Action fraud and the Police who you then claimed to work for (I have provided you with the crime reference number as instructed)

Countless hours were spent from our team accumulating data from nearly 30 other sellers from the past 6 months who faced the same problem by you (under ebay username publicorder1) who I then contacted and gathered information to support our case, you were reported on these accounts in a collective effort and messages and screenshots sent to ebay

We escalated to EBAY UA on Saturday after nearly 2 hours on the phone who accepted our appeal on evidence provided, refunded us in full and have banned your ebay account permanatley

We look forward to the outcome of said investigation

Regards

Valutata 1 stelle su 5

Do not touch with a barge pole

Do not touch with a barge pole. Have taken my money, failed to deliver and then refused a refund or replacement. Steer well clear, is my advice!

10 febbraio 2023
Non scritta su invito
Logo di Altonsports

Risposta di Altonsports

Hi David

Tracking number: QB0259717726

Item was delivered as we have notified you on ONBUY - You are entering a dispute for non delivery and have provided no evidence to assist paypal with their enquiries thus far.

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