Alrehlat Recensioni 

Risposta di Alrehlat

19 mag 2026

Dear Miral Rizq,

Thank you for taking the time to share your feedback. We are genuinely sorry to learn about your experience and sincerely apologize for the frustration and confusion this situation has caused. We fully understand how disappointing it must have been to receive different payment requests and to feel uncertain about the status of your ticket change request.

After carefully reviewing your booking, we would like to clarify the sequence of events and provide additional context regarding the charges that were requested.

Following your request to change the travel date, a recalculation was submitted based on the airline's conditions and the fare availability at the time. Due to the extended waiting time for confirmation from the airline regarding the requested changes, the pricing available for the new itinerary evolved during the processing period.

Regarding the baggage service, our colleagues correctly informed you that, according to the airline's policy, additional services purchased with the original ticket are not automatically transferred to a newly issued ticket and are generally non-refundable. For this reason, an additional invoice for baggage was generated and made available in your personal account for review.

The first supplementary payment request, which included the applicable baggage service, was issued with a limited payment validity period of three hours, as required by the airline's fare reservation system. Since this payment was not completed within the allotted timeframe, the reservation expired. When a new payment request was later generated at your request, the airline's fare and ancillary service costs had already increased, which resulted in a slightly higher amount than previously quoted.

We completely understand your concerns regarding this increase. As the updated amount did not meet your expectations, the additional payment requests and related processing were subsequently cancelled, and a refund process for the payments already collected was initiated. The refund is being processed back to the original method of payment. While banking and payment processing times may require several business days, please be assured that we are doing everything possible to expedite the transaction on our side.

We would also like to clarify that your original ticket remains valid on the originally booked travel date, and you may continue to use it without any restrictions should you decide to travel as initially planned.

We regret that the communication throughout this process did not meet your expectations and that this led to such a negative impression of our services. Our intention has always been to provide accurate information based on the airline's rules and the fare conditions available at the time of processing.

Once your refund has been successfully received and you have had the opportunity to review the outcome of your case, we would be very grateful if you could consider updating your review. Customer feedback is extremely important to us, and we would sincerely appreciate the opportunity to reflect the final resolution of this matter.

Thank you for your patience and understanding.

Risposta di Alrehlat

19 mag 2026

Dear Brema Joy Teologo,

We are truly sorry to hear that you were left with such a negative impression regarding your experience with our service, and we fully understand your frustration concerning this situation.

After carefully reviewing the information related to your booking, we were able to identify your refund request regarding the tickets for the flight that was cancelled by the airline.

In such situations, the refund procedure requires us to submit a request to the airline for authorization and wait for the completion of the settlement process from the carrier’s side before we are able to transfer the funds to the customer. Unfortunately, because of this procedure, the refund process may sometimes require additional time.

At the moment, your case has already been escalated to the relevant department for additional review and close monitoring. Please be assured that we continue carefully following the status of your refund request, and you will be immediately informed as soon as there are any updates from the airline’s side.

We kindly ask for a little more patience and time while the process is being finalized.

Risposta di Alrehlat

14 mag 2026

Dear Sello Ngobeni,

We are truly sorry for the inconvenience and frustration caused by the delay in the refund process. We fully understand how disappointing this situation must be, especially considering that the flight cancellation originated from the airline, and we sincerely regret the negative experience you have had.

After checking your booking details, we confirmed that the refund request concerns the first flight segment, which was cancelled by the airline.

In cases like this, the refund procedure depends on the airline’s authorization and the completion of the financial settlement between the parties involved. Unfortunately, until these steps are finalized by the airline, we are unable to complete the refund from our side, which is why the process may require additional time.

We would also like to clarify that the refund request was submitted after the scheduled departure date of the original flight. Requests submitted before departure are often processed more quickly by airlines, and this may also affect the overall processing timeframe in your case.

Please be assured that your case is currently under close supervision by the responsible department, and we have already requested additional follow-up regarding your refund. As soon as we receive any progress or confirmation from the airline, we will contact you immediately with an update.

We completely understand that waiting for a refund for such a long period is extremely frustrating, and we sincerely appreciate your continued patience and understanding while we work toward resolving the matter.

Risposta di Alrehlat

12 mag 2026

Dear Amr El Menyawi,

First of all, we would like to sincerely apologize for the inconvenience, stress, and negative impression caused by this situation. We truly regret to hear that your experience with our service did not meet your expectations and that you felt unsupported during this process.

We have carefully reviewed the information regarding your booking. In situations involving flight disruptions, delays, cancellations, or ticket reissuance requests, we are required to send requests to the airline and wait for their authorization and confirmation before all necessary rebooking actions can be completed. Unfortunately, due to these procedures, the process may sometimes take longer than expected.

At this moment, we have already escalated your case to the relevant department for detailed monitoring, and we have also sent an additional follow-up request to the airline regarding your reissuance request.

We completely understand your frustration regarding the waiting time and lack of updates. However, in such situations, we unfortunately depend on the airline’s response and processing times. As your departure date is not immediate and there is currently a high volume of requests being handled, the processing may require additional time.

Please rest assured that we are monitoring your case very closely and will immediately inform you as soon as we receive any updates from the airline. We kindly ask for a little more patience while the process is being finalized.

Thank you for your understanding, and once again, please accept our sincere apologies for the inconvenience caused.

Risposta di Alrehlat

7 mag 2026

Dear Yaftané Ange Magloire,

Thank you so much for your great feedback. We are truly happy to hear that you had a positive experience and that you were satisfied with the assistance provided by Mariia Podvadtsiatnyk.

Your kind words mean a lot to us, and we will definitely pass your appreciation on to Mariia. It is very important for our team to know that our support helped make your experience pleasant and comfortable.

Please feel free to contact us anytime if you have any questions or requests. We will be glad to assist you again and help with your future bookings.

Thank you for choosing us!

Risposta di Alrehlat

Aggiornata il 14 mag 2026

Dear Tarek,

First of all, we are truly sorry to hear that you were left dissatisfied with your experience. Please accept our sincere apologies for the inconvenience and frustration caused.

We have received your review and would like to assure you that your case is important to us. At the moment, we are carefully checking all the information related to your booking together with the responsible department in order to fully review the situation.

As this investigation may require a little more time, we kindly ask for your patience. As soon as we clarify all the details and receive the necessary updates, I will personally get back to you with further information.

Thank you very much for your understanding and for allowing us the opportunity to review your case properly.

UPD 14/05

Dear Tarek,

Thank you for contacting us and for sharing your feedback.

We sincerely apologize for the inconvenience and confusion caused by the difference between the amount displayed and the amount charged. After reviewing the situation, we have initiated the refund process today for the difference in the amounts.

The refund will be returned to the original payment method used during the booking process. We are doing our best to ensure that it is processed as quickly as possible, though the exact timeframe may also depend on your bank or payment provider.

We truly regret that this situation affected your experience with our service and appreciate your patience while the refund is being finalized.

Once the funds have been successfully received, we would be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.

Risposta di Alrehlat

2 mag 2026

Dear Tawfiq,

Thank you for your feedback.

We are glad to know that everything was excellent and that you were satisfied with our service. We truly appreciate your trust and will be happy to assist you again in the future.

Risposta di Alrehlat

Aggiornata il 14 mag 2026

Dear Mr. Khan,

Thank you for your message.

We sincerely apologize for the delay and understand how concerning this situation must be, especially given the information you have received from the airline.

Please be assured that your case is currently under active review. We are already in contact with the airline to verify the refund status on our end, as sometimes there may be discrepancies in the processing timelines or in how the funds are transferred between systems.

As soon as we receive a confirmed update, we will inform you immediately and proceed accordingly without any further delay.

We truly appreciate your patience and understanding, and we remain committed to resolving this matter for you as quickly as possible.

UPD 14/05

Dear Mr. Khan,

Thank you for taking the time to share your feedback with us.

We would like to sincerely apologize for the inconvenience and disappointment caused by the flight cancellation and the difficulties you experienced during the refund process.

After carefully reviewing your case, we can confirm that the refund process for the cancelled flight was initiated today from our side. The refunded amount will be transferred back to the original payment method used for the booking.

Please kindly note that the exact time needed for the funds to appear in your account may vary depending on your bank or payment provider. Nevertheless, we are making every effort to ensure that the process is completed as promptly as possible.

We truly regret that this situation negatively affected your experience with our service and sincerely appreciate your patience while the matter was being resolved.

After the refund is successfully received, we would be very grateful if you could take a moment to reconsider or update your review and rating regarding your experience with us, as this is extremely important for our team.

Risposta di Alrehlat

Aggiornata il 23 apr 2026

Dear Atiullah Mobin,

Thank you for your feedback. We sincerely regret that this situation has caused you disappointment and such a negative impression of our service.

Please be assured that your case is very important to us. We have carefully checked the information related to your booking and identified the refund request for the tickets on the flight that was cancelled by the airline.

In such cases, we are required to send a request to the airline for refund authorization and then wait for the airline’s approval as well as the completion of the settlement process before we are able to transfer the funds to the customer. Unfortunately, for this reason, the refund procedure may sometimes take more time.

At this moment, we have already received all the necessary confirmations and your refund request has been forwarded to our finance department for processing. We will return the funds to you as soon as possible to the same bank account that was used to pay for the ticket.

We kindly ask you to wait a little longer while the refund is being finalized.

We would also be very grateful if, after you receive the funds, you could find the time to update your review and rating about our company. This would be very important to us.

Risposta di Alrehlat

21 apr 2026

Dear Abdul Mutalib,

Thank you very much for your kind feedback.

We are delighted to know that you were satisfied with the service provided by Kate Miller. Your words are truly appreciated, and we will be happy to pass your gratitude on to her.

Thank you for choosing our service and for taking the time to share your experience.

Risposta di Alrehlat

19 apr 2026

Dear Zaheer Khan,

Thank you very much for your kind feedback.

We are delighted to know that the booking process was easy and simple for you, and that the guidance provided at each step was clear and helpful. Creating a convenient and user-friendly experience for our customers is very important to us, so your words are truly appreciated.

Thank you for choosing our service. We look forward to assisting you again in the future.

Risposta di Alrehlat

17 apr 2026

Dear Ahmed Allam,

Thank you very much for your kind words and for taking the time to share your experience.

We are truly pleased to know that you had a positive experience with our customer service team and that Ms. Hrytsan Nataliia was helpful and supportive throughout the process. Your feedback is very important to us, and we will be sure to pass your warm words on to her.

We sincerely appreciate your trust and look forward to assisting you again in the future.

Risposta di Alrehlat

13 apr 2026

Dear Zreeshh Sree,

Please be assured that your refund request has already been successfully processed from our side. At present, we have submitted the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund from our side.

We understand how upsetting it is to wait without the clarity you expect, and we want to assure you that your case has not been ignored. We are monitoring the matter and, as soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.

We would also like to note that, as indicated in refund policy, airline approval is required for the refund process and the refund may take up to 3 months: https://alrehlat.com/en/content/manual-refund.html

We sincerely regret the frustration this has caused and kindly ask for your patience while the airline completes its part of the procedure.

Risposta di Alrehlat

Aggiornata il 13 apr 2026

Dear Muhammad Abrar,

Thank you very much for your kind feedback.

We are very pleased to know that you had a great experience with our service and that Mr. Felix Turner was able to provide you with a quick and positive response regarding your booking issue.

Your words mean a lot to us, and we will be happy to pass your appreciation on to Felix.

Risposta di Alrehlat

13 apr 2026

Dear Abir Bouzkri,

Thank you very much for your wonderful feedback.

We are truly pleased to know that Anastasiia Volosianko was able to assist you promptly and that your issue with the online check-in was resolved smoothly within just a few minutes. It is especially gratifying to hear that you found her kind, respectful, and helpful throughout the process.

Your recommendation means a great deal to us, and we will be very happy to pass your kind words on to Anastasiia.

Risposta di Alrehlat

13 apr 2026

Bonjour Ali,

Nous vous remercions pour votre retour et nous sommes sincèrement désolés pour la situation que vous avez rencontrée.

Nous souhaitons vous expliquer que, au moment de l’émission des billets, nous n’avons malheureusement pas reçu de la compagnie aérienne la confirmation de la disponibilité des places sur le vol au tarif que vous aviez sélectionné. C’est pour cette raison que nous avons été contraints d’annuler votre réservation.

Concernant le paiement, nous tenons à vous rassurer : les fonds n’ont pas été débités par notre société. Ils ont uniquement été bloqués temporairement afin de vérifier la solvabilité de votre carte bancaire. Dès que nous avons constaté que l’émission des billets n’était pas possible, nous avons procédé le jour même au déblocage des fonds sur votre compte bancaire, et ceux-ci devraient déjà être visibles sur votre compte.

Si toutefois vous ne voyez toujours pas les fonds disponibles, nous vous invitons à contacter le service client de votre banque. Nous vous avons déjà envoyé par e-mail un document que vous pourrez présenter à votre banque afin de clarifier le statut de cette transaction.

Nous comprenons parfaitement à quel point cette situation a pu être décevante, surtout dans le contexte d’un nouvel achat à un tarif plus élevé, et nous regrettons sincèrement les désagréments causés.

Si votre question est désormais résolue, nous vous serions très reconnaissants de bien vouloir mettre à jour votre avis et votre note concernant notre société. Cela compte beaucoup pour nous, car nous faisons toujours de notre mieux pour aider nos clients et traiter chaque situation avec sérieux.

Risposta di Alrehlat

Aggiornata il 9 apr 2026

Dear Mahdi Bayat,

We would like to clarify that your request for a voluntary ticket refund was processed by us in accordance with the airline’s fare rules. The refundable amount was communicated to you as early as November 9, 2025.

We also sincerely apologize for the long waiting time for the refund. Unfortunately, certain technical difficulties occurred during the process. However, we would like to confirm that the refund amount for your tickets has now been returned.

At the same time, we would also like to note that there is no information in our system confirming a double charge for this booking. We also do not see that any supporting documents regarding a double payment were provided to us by email at info@alrehlat.com

If you do have confirmation of such a transaction, please send it to us by email, and we will gladly conduct a repeated detailed review of the payment transactions.

We understand how disappointing this experience has been for you. At the same time, we would like to emphasize that the refund amount was determined in accordance with the airline’s fare rules applicable to your booking, and no processing error was identified on our side.

Risposta di Alrehlat

8 apr 2026

Dear Farooq,

We have checked the information regarding your booking and would like to clarify that the flight was not cancelled. According to the information in the system, there was only a 10-minute delay on the airline’s side.

Please note that such a delay is not considered grounds for an involuntary refund.

For this reason, we kindly ask you to update your review and rating about our company, as this situation was not caused by our side.

Risposta di Alrehlat

6 apr 2026

Dear Mr. Eric Honoré Labat,

Thank you very much for sharing your experience with us.

We are delighted to know that your trip planning process was smooth and that you found the booking process easy, the information reliable, and the service supportive at every step. It is especially rewarding to hear that our team was responsive and that Khrystyna Lashchsyhyn was able to guide you throughout the process.

We will be pleased to pass on your kind words to her.

Risposta di Alrehlat

1 apr 2026

Dear MUHAMMAD ALI,

Thank you for sharing your feedback with us.

We are glad to hear that your booking through Alrehlat was smooth overall.

Your feedback is important to us, as it helps us better understand our customers’ experience and identify areas where we can improve clarity.

Thank you again for choosing our service.