Alrehlat Recensioni 

Risposta di Alrehlat

3 giu 2025

Dear Siladitya Das,

Thank you so much for your wonderful feedback!

We’re truly glad to hear that Sabina Safiulova was able to support you with such professionalism and care. Your kind words about her patience and dedication mean a lot, and we’ll be sure to share your appreciation with her.

It’s always our goal to make every customer feel heard and supported—thank you for recognizing that.

Risposta di Alrehlat

2 giu 2025

Dear Qais,

Thank you for sharing your feedback.

We’re truly sorry to hear about your experience. This is not the impression we want to leave, and we understand how frustrating it must have been to wait for your ticket without clear updates.

In order to properly investigate what happened and assist you further, could you please provide your booking number or the email address used during the purchase? We’ll look into this as a priority.

Risposta di Alrehlat

2 giu 2025

Thank you for your wonderful feedback!

We’re especially pleased to hear such kind words about Andriiana López. It’s great to know she provided you with caring and supportive service. We'll make sure she receives your appreciation.

Your satisfaction means a lot to us, and we’re grateful for your trust.

Risposta di Alrehlat

2 giu 2025

Thank you so much for your kind words!

We’re truly happy to hear that Svitlana was able to assist you effectively and that she made a positive difference in your experience. We’ll be sure to pass along your appreciation to her.

We also take note of your feedback regarding the website and will use it to improve our services further.

Thanks again for taking the time to share your experience!

Risposta di Alrehlat

2 giu 2025

Dear AJ,

Thank you for your feedback. We're glad to hear that your request was completed, although we understand it took longer than expected and that there was confusion with the PNR.

Please note that sometimes the booking reference (PNR) provided by our system differs from the airline's internal reference. This is normal and both codes remain valid — one for our system, and the other for check-in directly with the airline.

To better review your case and ensure everything is in order, could you kindly confirm your booking number or the email address used during the purchase? We'll be happy to double-check the details for you.

Risposta di Alrehlat

29 mag 2025

Dear Aldo Evan,

Thank you for sharing your feedback. We’re truly sorry for the negative impression this experience has left you with and understand how upsetting the situation must have been.

Regarding your booking, we want to clarify that during the ticket issuance process, the airline had already sold out all available seats in the selected fare class. Despite our immediate actions to secure the reservation, we were unfortunately unable to complete the booking due to this sudden unavailability on the airline’s side.

As soon as it became clear that the booking couldn’t be finalized, we unblocked the funds tied to your transaction. Please note that, depending on your bank and the payment network, it may take up to 24 hours for the funds to appear back in your account. If you haven’t yet seen the refund, we recommend contacting your bank with the official confirmation we’ve sent to your email.

We understand your disappointment, especially when attractive fares become unavailable so quickly. While this case was due to an unforeseen limitation from the airline, your opinion matters to us, and we take your concerns seriously.

If you need further support or have any open questions, feel free to reach out to our team. We’re always here to help.

Risposta di Alrehlat

Aggiornata il 28 mag 2025

Dear Jakeer,

Thank you for contacting us, and we’re sorry for the inconvenience you’re experiencing. Your opinion is important to us, and we understand how frustrating such situations can be.

We’ve checked your reservation (Booking No: R********) and can confirm that it is currently in the status: “Paid. Waiting for statement.” This means we are currently in the process of issuing your tickets.

Please rest assured that as soon as the status is updated, you will receive all the relevant information by email. We kindly ask you to wait for this confirmation — it should arrive shortly.

If you have any other questions, feel free to reach out at any time.

UPD 28/05
We’re glad to inform you that your tickets for Booking No: R******** have already been successfully issued and sent to the buyer’s email address. Please make sure to check your inbox, including the spam or promotions folder, just in case the message was filtered there.

We truly appreciate your understanding, and we’re sorry for the delay you experienced. Your feedback is very important to us, and we are constantly working to ensure smoother service in the future.

If you have any further questions or need assistance, feel free to contact us anytime.

Risposta di Alrehlat

Aggiornata il 26 mag 2025

شكرًا لك على مشاركة تجربتك، ونحن نأسف بشدة لما سبّبته لك هذه الحالة من انزعاج.

نود أن نوضح أننا **لا نقوم بإصدار أي تذكرة ببيانات مختلفة** عن تلك التي يختارها العميل بنفسه أثناء الحجز على موقعنا. يتم إصدار التذاكر بناءً على **المسار والتاريخ والوقت** الذي يقوم العميل بتحديده شخصيًا. كما أننا لا نقوم بإجراء أي تغييرات على بيانات التذكرة **دون موافقة العميل المسبقة** قبل إصدارها.

بالنسبة لرسوم التغيير، فإنها **تُحتسب وفقًا لقواعد تعريفة شركة الطيران**، ولا نملك صلاحية تعديل هذه الشروط. فيما يتعلق بمشكلتك، نؤكد أننا قمنا بإرسال رسالة بريد إلكتروني تتضمن تفاصيل المبلغ المحسوب – وقد تم **توضيح سبب الرسوم بوضوح في البريد الإلكتروني المُرسل إلى عنوانك المسجّل**.

أما بخصوص الادعاء بحذف المراسلات، فنحن نؤكد أن هذا غير صحيح، إذ إننا **لا نحذف أبدًا أي بيانات أو مراسلات**، حيث نعتمد على وجود تسلسل زمني دقيق وواضح لتوثيق جميع الإجراءات في مثل هذه الحالات. جميع المعلومات والمراسلات ذات الصلة **متاحة في حسابك الشخصي على موقعنا وكذلك في بريدك الإلكتروني**.

مع ذلك، نحن نقدّر ملاحظتك وسنقوم بمراجعة إضافية لطلبك. إذا كانت لديك أي معلومات إضافية ترغب بمشاركتها معنا، يُرجى التواصل عبر البريد الإلكتروني: feedback@alrehlat.com، وسنحرص على تقديم رد شامل في أقرب وقت ممكن.

Risposta di Alrehlat

26 mag 2025

Dear Gloria,

We’re truly sorry for the experience you’ve had, and we sincerely regret that your interaction with our service left you feeling disappointed and frustrated. That’s never the kind of situation we want our customers to go through.

Please know that we take your feedback seriously. We understand how stressful it must have been to face uncertainty with your ticket, to feel that your time was wasted, and to be asked for an unexpected additional payment. It’s completely understandable that having to purchase a new ticket at a higher price added to your frustration.

We’re especially sorry that our communication and service did not meet your expectations. Our goal is always to ensure a smooth and reliable booking process, and it’s clear that in this case we fell short. We are already reviewing what happened in your case to ensure that similar issues can be avoided in the future.

Once again, we deeply apologize for the inconvenience and the stress this caused. Your opinion is very important to us, and your message has been shared with the relevant team to help improve our service. Thank you for taking the time to share your experience with us — even when it’s negative, it helps us grow and do better.

Risposta di Alrehlat

25 mag 2025

Dear Alkuferaini Ahmed,

Thank you for your feedback!

We’re glad to hear that you were able to book your tickets quickly and at the best price through Alrehlat. Your satisfaction is our priority, and we appreciate you choosing us for your travel needs.

Risposta di Alrehlat

23 mag 2025

Dear Saif Isa,

Thank you so much for your kind feedback! We're happy to hear that you received fast support via WhatsApp and that Svitlana was able to help you effectively.

Your appreciation means a lot to us, and we’ll be sure to share your kind words with Svitlana!

Safe travels and we hope to assist you again in the future!

Risposta di Alrehlat

22 mag 2025

Dear Shumukh Ali,

Thank you very much for your kind words!

We’re truly glad to hear that Andriiana López was able to support you so clearly and professionally. It's great to know that her patience and helpful attitude made a difference and helped you understand your booking with ease.

Your feedback means a lot to us — we’ll be sure to pass your appreciation along to Andriiana!

Risposta di Alrehlat

22 mag 2025

شكرًا جزيلًا لك، عبد الله! 🌹
نحن سعداء بأن صوفيا ميلنك قد نالت رضاك وساعدتك بالشكل المطلوب. سننقل لها كلماتك الجميلة بكل تأكيد.

نتمنى لك رحلات موفقة دائمًا، ونحن في خدمتك متى احتجت.

Risposta di Alrehlat

21 mag 2025

Dear Khwaja M Sayyad,

Thank you very much for your kind words!

We’re truly glad to hear that you were satisfied with our service and support. Iryna Rai will be especially happy to know that her assistance made a positive difference.

Your feedback motivates us to continue delivering the best possible service.

Wishing you smooth and pleasant travels ahead!

Risposta di Alrehlat

21 mag 2025

Dear Mr. Ejaz Ul Haq,

Thank you for your message. We fully understand your frustration, and we're truly sorry that this situation has caused you inconvenience.

Please allow us to clarify what happened with your booking. Unfortunately, after you completed the payment, we were unable to receive confirmation from the airline that seats were still available on the selected flight. Because of this, and in accordance with our procedures, we had no choice but to cancel the reservation to avoid further delays or complications.

We confirm that the full amount you paid has been refunded to the same account used for the purchase. Depending on your bank, the funds should appear shortly if they haven’t already.

Your opinion is very important to us, and we regret that your experience did not meet expectations. We are constantly working to improve our service and avoid such situations in the future.

If you have any further questions or need assistance with a new booking, please do not hesitate to reach out.

Risposta di Alrehlat

16 mag 2025

Dear Mr. Mohamed,

Thank you for your message, and we sincerely regret the inconvenience and stress this situation has caused.

Your opinion is very important to us, and we truly understand how frustrating it must be to not receive your ticket so close to the planned departure time. Unfortunately, at the time of ticket issuance, we did not receive confirmation from the airline regarding the availability of seats on the selected flight.

Due to this, we were forced to cancel your reservation and have processed a full refund to the bank account used for the original payment.

We understand how disappointing this must be, especially given the short notice, and we assure you that this is not the experience we want for our customers.

If there is anything else we can do to assist you, please do not hesitate to let us know.

Risposta di Alrehlat

Pubblicata il 16 mag 2025

Dear Sanju Chapagain,

Thank you for your feedback!

We’re very pleased to hear that Sofiia was able to assist you with your ticket and baggage issue. Your satisfaction is important to us, and we’re glad our support team could help resolve the problem.

If you need any further assistance, don’t hesitate to reach out. We’re always here to help!

Risposta di Alrehlat

14 mag 2025

Dear x Donz,
Thank you for your feedback.

We’d like to clarify that before purchasing a ticket, customers can review the ticket issuance terms, which are outlined in the Offer Agreement available on our website. Additionally, after completing the payment, you receive an email confirming that ticket issuance may take up to 48 hours.

Currently, your booking is in the status: "Paid. Tickets in the process of issuance." However, we have also received a request from you to cancel the reservation. Please await a response, which will be sent to the buyer’s email address shortly.

Thank you for your patience and understanding.

Risposta di Alrehlat

14 mag 2025

Thank you very much for your kind feedback, Ruixin!
We’re glad to hear that Damon provided professional and patient support. Your words mean a lot to us and will be shared with him.

Risposta di Alrehlat

9 mag 2025

شكرًا جزيلًا لك على تعليقك الجميل!
يسعدنا أنك دائمًا تثقين بنا في حجز سفرياتك، ونسعد بخدمتك في كل مرة.
نتمنى لك رحلات موفقة ومليئة بالتجارب السعيدة!