What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Informazioni su Alncom
Scritti dall'azienda
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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Excellent service and customer care!
Excellent service! When reporting an issue regarding problems accessing a website, Alncom took up the problem and solved the situation promptly and efficiently. I would have no hesitation in recommending them to anyone as a top provider!
7 febbraio 2026
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Risposta di Alncom
Thank you Mrs L Bridge for your kind words and leaving us your 5* star review.
We really appreciate your feedback with regards to the issue you were having.
Our teams will always do their utmost to solve any problems if and when they may occur and are glad that this was dealt with promptly and efficiently with a positive outcome.
We would also like to thank you for not hesitating to recommend us.
If you need us for any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
We've been customers for almost 3 years…
We've been customers for almost 3 years now and the service from Alncom has always been outstanding. Whenever we've had a question the response is always immediate. Top service.
7 febbraio 2026
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Risposta di Alncom
Hi Cliff, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s. Our teams thrive on providing the best service possible to our valuable customers.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good service!
Very good service. Started with a courtesy call about how the system was working, which had deteriorated a bit. Couple of days later it was all sorted by a couple of nice lads who were very knowledgeable. Very efficient!
5 febbraio 2026
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Risposta di Alncom
Thank you Pete, for your 5* review, we are very grateful to you for sharing your experience that you have received from our teams at Alncom.
We look forward to continuing to provide you with the best service possible.
If you need us in the future for any support please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Broadband switch to Alncom
My contract with BT was coming up for renewal. I decided to change to Alncom partly because they offer better value packages but also their straight forward approach to pricing seems to offer an escape from the dialogue you are forced to have with the national providers to haggle them down from the first price they offer you. My next-door neighbour switched last year and gave me very positive feedback.
The switch went smoothly on Monday. All the staff I have dealt with, from the installation team to the admin staff, have been friendly, polite and efficient. It is great to get straight through to a local office without delays or battling with automated help systems. A special mention for the technical support team who have been very patient trying to resolve an issue with my elderly laptop.
2 febbraio 2026
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Risposta di Alncom
Thank you Juliet for your kind words and for giving us 5*'s. We are so glad that everything was straight forward for you from the beginning with choosing your package to dealing with our teams.
We look forward to serving you as our Alncom customer and providing you with the best service possible.
If you have any queries please do contact us on 01665 604 816 or email help@alncom.cu.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Hi Philip, thank you for your 5* review, we truly appreciate your support.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service and great to…
Excellent customer service and great to use a local company
5 febbraio 2026
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Risposta di Alncom
Thank you Carole for your continuing support and taking the time to write you 5* review, we thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Great high speed product
Great high speed product, amazing service (not that I've ever had to contact them with a fault) and a great team.
Have just come to the end of a 2 year contract and have renewed this straight away. Wouldn't look anywhere else having used household names previously.
5 febbraio 2026
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Risposta di Alncom
Hi Kathryn, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
House move.
Recently moved house and of all the services, utilities etc dealt with Alncom by far the best! So easy to contact and excellent customer care. Recommend to all.
27 gennaio 2026
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Risposta di Alncom
Hi Tim, we are extremely grateful to you for your continuing support as our valuable Alncom customer and thank you for taking the time to leave your 5* review.
We would also like to thank you for the recommendation, our teams strive to do their utmost to provide the best service possible.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Glad we changed to Alncom
Have used Alncom for around 5 years and our experience from the initial enquiry, installation and ongoing usage have all been excellent. We have had a couple of issues (lost signal and damaged wiring) both caused by work inside the house which were promptly fixed by Alncom within 24 hours of reporting the fault. All in all, we’re glad we changed from our previous, expensive and unreliable provider.
2 febbraio 2026
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Risposta di Alncom
Thank you Andrew for your 5* review, we are extremely grateful to you for continuing to support Alncom by being our valuable customer. If you have any queries or need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Stuart for your 5* review, we are delighted that you are impressed with our teams and our service.
If in the future you do need us please do contact us on 01665 604 816 and we will be happy to help.
Thank you again Stuart
Team Alncom
From my initial phone call it was fitted same day
From my initial phone call, to the arrival of the installation team, it was four hours.
The work was done in an efficient and tidy manner and the operatives first class.
I've never had an issue with the system so I would reccomend this business.
Les
6 febbraio 2025
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Risposta di Alncom
Hi Les, thank you for your glowing 5*review, we really do appreciate your support and taking the time to share your Alncom broadband experience.
If you need us in the future for any support, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless, exactly as promised. The customer service was superb. Thankyou for setting up my TV, Laptop phone etc. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
30 gennaio 2026
Non scritta su invito
Risposta di Alncom
Thank you Sheila for your fabulous 5* review, we are delighted that you have been impressed with our teams and the installation of your Alncom broadband.
We would also like to thank you for the recommendation, this is very much appreciated.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient setting up process and good…
Efficient setting up process and good coverage and service since. Supporting local business
2 febbraio 2026
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Risposta di Alncom
Thank you for your 5*review, our teams really do appreciate you taking the time to share your views on your Alncom Broadband.
If you need any support in the future please do call us on 01665 604 816 and we will be happy to help.
Team Alncom
They installed the system without any…
They installed the system without any fuss or mess. It works really well. I haven't had any cause to contact them , but they will occasionally get in touch to make sure everything is okay. Cannot fault this company
19 giugno 2025
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Risposta di Alncom
Thank you Alan for your 5* review, we are truly grateful to you for taking the time to share your experience of your Alncom Broadband.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any support in the future and we will be happy to help.
Team Alncom
Being using Alncom for 3years now…
Been using Alncom for 3years now brilliant service always, if ever a problem occurs dealt with as soon as possible engineers very efficient and polite and customer service excellent.
2 febbraio 2026
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Risposta di Alncom
Thank you Hazel for leaving your 5* review and for your continuous support, we are extremely grateful to you.
We look forward to continuing to provide you with the best service possible.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reliable and responsive
Reliable broadband and responsive, friendly customer service - hope it remains that way
30 gennaio 2026
Non scritta su invito
Risposta di Alncom
Thank you for your kind words, and giving us 5*'s we are thrilled you have had a great experience with our teams at Alncom. We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any support to you in the future.
Team Alncom.
I got two lines from them both have…
I got two lines from them both have been excellent and the service has been personable and effective. A world of difference from the massive soulless providers like sky and co. 10/10
30 gennaio 2026
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Risposta di Alncom
Thank you Dan for your 5* review, we are really happy that you feel valued as an Alncom customer, all of our teams will always do their utmost to provide the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless with stability and broadband speed exactly as promised. The customer service has always been superb and pricing very competitive. Much of the village have switched to Alncom and I have yet to hear from anyone who hasn’t had great service. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
29 gennaio 2026
Non scritta su invito
Risposta di Alncom
Thank you Philip for taking the time to write your 5* review, we are extremely grateful to you for sharing your experience of your service you have received from our teams at Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Troube-free experience
There have been no issues since the connection was installed, so I can't comment on their support. The speed and reliability are as promised.
29 gennaio 2026
Non scritta su invito
Risposta di Alncom
Hi John, thank you for your 5*review, we are thrilled that you are happy with the speeds and reliability of your Alncom Broadband. If you need us in the future you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Two separate things have impressed me
Two separate things have impressed me.
Firstly the reliability of the service is excellent, particularly when compared to my previous broadband provider.
Secondly I recently had an issue where certain apps on the Android phones in my house would only open when not connected to the WiFi service. Even though this was a problem with the Android phones the Alncom technical desk continued to investigate the issue with patience and with prompt responses to my questions. Great to be able to communicate with a local human!
27 gennaio 2026
Non scritta su invito
Risposta di Alncom
Thank you Jim, we are delighted that you are impressed with our teams and for taking the time to leave your 5* review.
We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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