When The Bank Says No Recensioni 

494
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Brilliant service I received from Gus and Naheela. I needed funds to renovate and consolidate some debts. They were both amazing and efficient when it came to discussing all options. Would definat... Leggi di più

Valutata 5 stelle su 5

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Leggi di più

Valutata 5 stelle su 5

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... Leggi di più

Valutata 5 stelle su 5

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... Leggi di più

Dettagli dell'azienda

  1. Broker di mutui
  2. Consulente finanziario
  3. Broker assicurativo

Scritti dall'azienda

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

494 recensioni

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4,9

Tutte le recensioni

(494)

328 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We got our offer

We got our offer , all thanks to Billy and Rachel. Not a straight forward case. So if you have experienced set backs previously please don’t hesitate to contact this company it might just change your life . Many thanks

10 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Complete incompetence

Have my number incorrectly but no matter how many times I request for my number to to be deleted they continue to pester me. I wouldn’t trust them to fill out a birthday card never mind a mortgage application!

10 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

We had so much help and guidance from…

We had so much help and guidance from this company in helping us securing a loan, considering weve tried elsewhere with no hope. The staffs (gus & naheela) have been very friendly and patient giving us guidance and answering our calls promptly. Thank you for all your help we really appreciate it.

10 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I would like to express my appreciation…

I would like to express my appreciation to Gus and Naheela for their excellent financial advisory service. They have been incredibly professional, hardworking, and dedicated throughout the process, and thanks to their effort, I achieved a great result getting 2nd charge mortgages. I’m extremely pleased with the outcome. Thank you both for your outstanding support.

10 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Don’t give up on your dream to be a home owner…

We were once first time buyers almost 20 years ago, we outgrew that house, and in time sold it. For the last 10 years we have privately rented.
In the meantime life occured, as well as self employment which started as a success, but ended on a low note. Subsequently damaging our credit files whilst we started a fresh.
We never thought we would get back onto the property ladder, having being previously judged by blanket type mortgage brokers who instantly go to the main lenders who want a super duper credit rating. Being judged by a score. Instead of an individual with individual circumstances.
When the banks say no have broke this stigma. And instead have treat us like humans. Lewis found us a lender within days, we couldn’t thank him enough. Rachael has since helped us amazingly too.
But as a company as a whole- their ethics are amazing. And give you some worth. So to those who have been tangled up in life, and might of damaged their credit files in the meantime- don’t give up and approach WTBSN! As it is possible- you just need amazing credit brokers and specialists who know how to go a little further than the highstreet banks.
Thank you again for getting us back on the property ladder.

17 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

You made our forever home a reality!

From the first contact with Lewis, he was so positive and respectful. We never in our dreams thought a mortgage would be possible, when the banks say no made what dealt the impossible to become reality. We are now just waiting for Solictors to complete and we have a forever home! I can’t thank you enough for everything you have done!

9 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Gus was professional, good communication, prompt actions.
All done in timely manner, thanks for your help.

5 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

App made passing info fast

App made passing info fast , they were thorough and ensured I got the best offer for my situation. The staff were confident and personable. Made me feel comfortable and less stressed. They are worth the money

4 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

WTBSN - Excellent Result!

I initially worked with another mortgage broker before reaching out to When The Bank Says No. Unfortunately, my previous broker struggled to secure me a mortgage due to my credit rating. I had an outstanding Parking Charge from 2021, which I was unaware of and this had resulted in a CCJ.

After that unsuccessful experience, I decided to search online for a new broker and luckily I found When The Bank Says No. After months of frustration and worry, I truly believed I wasn’t going to get a mortgage. But this team did not disappoint me at all.

One thing I can say with certainty is that they take customer service and communication very seriously. Rachel, Mayank, and Faith supported us throughout the entire journey, keeping us informed at every step. What I appreciated most was their reliability. If I called for an update and they were unavailable, I was promised a call back, and that promise was always kept.

Honestly, I cannot thank Rachel, Mayank, and Faith enough. They have changed our lives by securing us a successful mortgage. I will forever be grateful for the position they have put us in. Without a doubt, When The Bank Says No will never let you down.

From the bottom of my heart, I recommend their services. They will always prioritise you and deliver the best customer experience.

27 novembre 2025
Non scritta su invito

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