An absolute breeze from start to finish. So simple to leave the car. Someone there on site ready to receive and the car was there waiting when we got back. Smooth, reliable and reasonable. Would defi... Leggi di più
L'azienda ha risposto
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Excellent Meet & Greet Service at Luton Airport! I had a really great experience with Airport Parking Bay. The whole process was smooth, easy and stress-free from start to finish. The price... Leggi di più
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Terrible service during pickup! I don’t like that my dashcam was disconnected while I was away, it seemed very shady! How do I know my car was not driven round or used for something illegal duri... Leggi di più
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Brilliant service. No issues at all. Easy drop off and easy collection. Phone was answered instantly and we did not have to wait at all. Will definitely be using them again for future travel plans.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Airport Parking Bay provides meet-and-greet parking at London Luton Airport. We're an authorised operator working from inside Terminal Car Park 1. You drive straight to Level 3, hand your keys to one of our staff members, and walk to check-in in about three minutes. When you land, your car is brought back to the same place. We're based in Luton, and we run the operation ourselves. Our prices start from under £40, and we keep them clear. What you see when you book is what you pay. Whether it's a family holiday, a weekend away or an early flight for work, we want the start and end of your trip to be the easy part.
Informazioni di contatto
4,1
Molto buono
89 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Simple, easy, and polite
Used this parking last week for our 3 night trip. It was a crack of dawn outbound flight and a late at night return flight, and this company was perfect. Made it very simple for us, and was on time.
Will use again. Thankyou
3 maggio 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you, Matthew. We’re really pleased to hear that everything was simple, easy, and on time for both your early outbound flight and late return. We appreciate your support and look forward to seeing you again.
Brilliant service
Brilliant service. This is my 2nd time booking with them. The car arrived right on time and the staff were very helpful. Most importantly I realized I left my wallet, and the team made sure it was kept safe for me. 10/10 for honesty and professionalism. Thank you guys.
11 maggio 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your amazing review and for booking with us again. We’re glad the team could assist and that your wallet was kept safe for you. Honesty, professionalism, and customer care are very important to us, so your feedback means a lot. We look forward to welcoming you again.
Risposta di AIRPORTPARKINGBAY
Thank you very much for your review. We really appreciate your feedback and hope to welcome you again soon.
Great service...Easy Parking…
Both car drop off and collection was quick and efficient. So easy to be able to get terminal quickly and not wait for bus. Friendly customer service and great price too!
1 maggio 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your lovely review. We’re pleased to hear that both drop-off and collection were quick and efficient, and that the service helped you get to the terminal easily without waiting for a bus. We appreciate your kind words and hope to see you again soon.
Car parking made easy!
27 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you, Luke! We’re really pleased to hear that you found the parking process easy. We appreciate your feedback and hope to welcome you again soon.
Excellent service with pick up and drop…
Excellent service with pick up and drop off of your car at the terminal car park. No shuttles, no searching for our car in a parking lot. This came in very helpful when we arrived back in Luton late at night with two small children. Very competitive price. Highly recommend!!
20 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your lovely review and recommendation. We’re really glad our meet-and-greet service made your journey easier, especially arriving back late at night with two small children. We’re pleased you found the service convenient and competitively priced, and we look forward to welcoming you again.
Easy and really good service
Easy and really good service
Phone calls answered quick
Staff friendly
20 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you, Terri! We’re pleased to hear you found the service easy and reliable. It’s great to know our team answered quickly and were friendly. We appreciate your feedback and hope to see you again soon.
Very helpful guys
Very helpful guys, especially at moments where time is your enemy. Will 100% use them again!
11 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your kind review. We’re really glad our team could help, especially when timing was important. We appreciate your support and look forward to welcoming you again.
Easy to park and pick up.....friendly…
Easy to park and pick up.....friendly staff.....good mobey
19 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you Marius, friendly staff and good value is exactly what we're here for! Really appreciate you taking the time to leave a review and we look forward to seeing you again. ✈️
Car was ready and waited for us despite…
Car was ready and waited for us despite late flight. Many thanks!!
20 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
This is what we're here for — no matter what time your flight lands, we've got you covered. Thank you for the kind words and we hope to look after you again on your next trip from Luton! ✈️
Risposta di AIRPORTPARKINGBAY
Thank you Klaidi, good and easy is exactly what we aim for every time. Hope to see you again soon! ✈️
They steal your belongings from the car
Booked my car with them and unfortunately forgot my perfume inside thinking surely no one will touch it. When I collected my car back my perfume was gone,
3 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for raising this with us and we are sorry to hear about your experience. We take this extremely seriously and want to investigate this fully.
We do state clearly in our terms and conditions that all personal belongings and valuables should be removed from the vehicle before handover — this is communicated at the time of booking and at the point of drop-off. However, we understand that items can be forgotten, and this does not make what you have described acceptable. Please contact us directly at complaints@airportparkingbay.co.uk with your booking reference so we can review and investigate thoroughly. We will not close this matter until we have a clear answer for you.
DO NOT USE! THIEVES!
Make sure you empty your car of possessions or leave what you can't take with you at home! These people are thieves and stole out of my car when we returned!
3 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for bringing this to our attention, Denis. We take allegations of this nature extremely seriously and we want to get to the bottom of this as a matter of urgency. We have a strict zero-tolerance policy regarding the conduct of our staff and this falls completely outside the standards we hold ourselves to.
We would ask you to contact us directly at complaints@airportparkingbay.co.uk as soon as possible so we can investigate this thoroughly. Please include your booking reference so we can look into this immediately.
We would never want any customer to have this experience, and we are committed to taking this seriously.
Clear and simple
The service was well-organised, efficient and good value. Instructions were clear. Very convenient for Luton flights.
16 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you so much — well-organised, efficient and clear is exactly what we strive for. Really glad it made your Luton trip that little bit easier. We look forward to looking after you again! ✈️
Very good service great price very easy…
Very good service great price very easy to find. The only issue I had was when I arrived the guy that booked me in was not the friendliest, made me feel like I was a problem for him, but apart from that it was a good experience and would recommend
9 aprile 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your honest feedback, Mark, and we're really glad the overall experience was a positive one. We take the point about your welcome on arrival seriously — that's not the standard we hold ourselves to and every customer should feel valued from the moment they arrive. We'll be addressing this with the team. We appreciate you still recommending us and hope to give you a much warmer welcome next time. ✈️
Risposta di AIRPORTPARKINGBAY
Thank you Rachel, speedy is exactly what we aim for! We hope to see you again next time you fly from Luton. ✈️
Risposta di AIRPORTPARKINGBAY
Thank you for taking the time to leave a review, Ahmed. We're glad your experience was a positive one and we look forward to welcoming you back next time you fly from Luton.
Not 24/7 Unreliable
Booked Luton drop off 3.45am called 30 mins prior to arrival and sounded like woke someone up, couldn’t understand a word he was saying, after a couple of calls we proceeded to car park one lvl 3 arriving 3.40 . Called again 3.50 as the stand wasn’t manned (all other meets and greets had numerous staff present) woke same guy up all he was worried about was us paying the ticket which wasn’t part of arrivals procedure . Long story short we wait 25 mins then on 4th time of calling luckily got a different person answer who was at airport and he came to check us in . He still wanted us to pay the the ticket which we refused as we were now running late and I can imagine it would have been a fair price due to them not turning up. A very stressful start to a holiday . I would not recommend using this company
12 marzo 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
Thank you for your feedback. We take all reviews seriously and have thoroughly reviewed our records for this booking. We operate a 24/7 service and our team is always on call to assist customers at all hours. We are unable to verify the experience described as matching our standard operating procedure, which requires a staff member to be present at the designated meet point for all drop-offs. We would kindly ask you to contact us directly at complaints@airportparkingbay.co.uk with your booking reference so we can investigate this matter fully. Without a booking reference we are unable to verify the details of this review. We strive to provide an excellent service to every customer and we are sorry to hear your experience did not meet expectations.
Risposta di AIRPORTPARKINGBAY
Thank you so much for your amazing review! We're thrilled to hear you had a 10/10 experience with us. We look forward to welcoming you again soon! 😊
Scratched and Damaged Car. Not professional at all. Very poor customer service.
I used the meet and greet service at Airport bay Parking on 17/02/26. My car was in good condition(Brand New) with no scratches when I dropped it off.
When I collected it, I found scratches and damage that were not there before. I immediately reported it to staff, but the response was dismissive and unhelpful.
I have sent email for 6days but no response at all. When I called customer services they are also not helpful.
I am very disappointed with how this was handled and would not recommend this service to anyone who values their vehicle.
Also pls note they also charges £10 for car park which was not informed when we purchased its hidden charges which is very small print so be careful.
22 febbraio 2026
Non scritta su invito
Risposta di AIRPORTPARKINGBAY
We’re sorry to hear you were disappointed with your experience, Shubh.
We did receive your email and replied requesting the usual information we need to investigate a damage allegation properly (photos of the area(s) and the booking/vehicle details). Unfortunately, we haven’t had a response with the requested information, so we’ve not been able to progress the case or provide a full outcome.
If you would like us to review this immediately, please reply to our email with:
• clear photos of the damage you’re referring to,
• your booking reference and vehicle registration,
• and any time-stamped photos from before drop-off (if available).
Regarding the £10 charge mentioned: this is the airport/car park operator exit fee payable on return and is shown in the booking information/terms.
We’re happy to investigate and resolve this properly as soon as we receive the details requested.
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