An absolute breeze from start to finish. So simple to leave the car. Someone there on site ready to receive and the car was there waiting when we got back. Smooth, reliable and reasonable. Would defi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent Meet & Greet Service at Luton Airport! I had a really great experience with Airport Parking Bay. The whole process was smooth, easy and stress-free from start to finish. The price... Leggi di più
L'azienda ha risposto
Terrible service during pickup! I don’t like that my dashcam was disconnected while I was away, it seemed very shady! How do I know my car was not driven round or used for something illegal duri... Leggi di più
Brilliant service. No issues at all. Easy drop off and easy collection. Phone was answered instantly and we did not have to wait at all. Will definitely be using them again for future travel plans.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Airportparkingbay is a Luton-based, family-run business specialising in convenient, great-value airport parking. Although we were officially registered as Airportparkingbay in 2023, our team has over 10 years’ experience in the airport parking industry and has been proudly serving customers at Luton Airport since 2015. We are authorised operators at London Luton Airport and offer both Meet & Greet and Park & Ride services. Whether you’re travelling for a family holiday, a weekend break or a business trip, you simply hand your car over to us and we take care of the rest. On your return, your vehicle is brought back to you so you can get straight on the road home. What makes us different from many competitors is our mix of value and personal service. We offer a price-match guarantee and competitive, transparent pricing without compromising on service quality. As a family-based company, friendly, honest customer service is at the heart of everything we do – we treat every car as if it were our own, and every customer as a valued guest. Our goal is simple: to make the start and end of your journey as easy, stress-free and affordable as possible.
Informazioni di contatto
4,0
Molto buono
87 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 89% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
They was there on time to meet us both…
They was there on time to meet us both at drop off and pick up
11 luglio 2026
Non scritta su invito
Excellent drop off experience
Excellent drop off experience, quick, efficient, no waiting & a short walk to the departure.
Return was even better, these guys are so organised
Thank you
Great job..!
Steve
14 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you so much Steve, really glad to hear the whole experience was smooth from drop-off to return — that’s exactly what we aim for! We’ll pass your kind words on to the team. See you next time! ✈️
Airport Parking Bay
Raihan was amazing as always
Raihan was amazing as always! I cannot recommend this service more!
8 luglio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you Maria! We’ll make sure Raihan knows you said that — he’ll be delighted. See you again soon! ✈️
Airport Parking Bay
It was easy to park and the staff were…
It was easy to park and the staff were polite and informative and I would have no hesitation in using them again, also a lot cheaper than Luton Airport parking
13 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you so much Richard, really glad to hear it was a smooth experience and that the team looked after you well! We'll always be significantly cheaper than parking at the airport itself — that's one of our biggest promises. We look forward to welcoming you back next time! ✈️
Airport Parking Bay
Very easy to organise
Very easy to organise, good communication, keys ready when we got back.
21 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Jonny,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process easy to organise and that our communication and key handover arrangements met your expectations. Providing a smooth and hassle-free experience is something our team works hard to achieve, so it's great to know we delivered on that for your trip.
We appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Airport Parking Bay Team
They were there for us at pick up even…
They were there for us at pick up even though it was past midnight.
20 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Hi Mike,
Thank you for your fantastic 5-star review.
We're pleased to hear that our team was there to assist you upon your return, even during the late hours. We understand that flight schedules don't always go to plan, which is why we do our best to remain flexible and ensure our customers can collect their vehicles without any unnecessary stress.
Thank you for choosing Airport Parking Bay, and we hope to welcome you back again on your next journey.
Kind regards,
Airport Parking Bay Team
Risposta di airportparkingbay
Thank you Grant, really appreciate it! See you next time. ✈️
Airport Parking Bay
Risposta di airportparkingbay
Thank you Adnan, really appreciate the kind words and the recommendation! See you next time. ✈️
Airport Parking Bay
**DO NOT TRUST WITH YOUR CAR**
**DO NOT TRUST YOUR CAR WITH THIS COMPANY!!** I recently had my car with Airport Parking Bay Luton. They scuffed my alloy wheels and when I approached them regarding this they said that I would need to contact the complaints team via email. I then emailed and they responded asking if I had before pictures. To which I replied no and asked if they had too? After several emails they are now refusing to respond. Awful experience, terrible customer service. Do not use them!
9 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Dear Craig,
Thank you for your feedback. We are sorry to hear you feel this way. Please contact us directly at complaints@airportparkingbay.co.uk and we will be happy to assist.
Airport Parking Bay
Everything went as per the plan
Everything went as per the plan. So convenient and I was able to drop and puck my car without any issues. One thing to remember, if you have made a reservation within 24 hrs, please tell them at the counter. At times the paper work may not be completed on time. Other than that I was completely happy with the service and would use it again.
2 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you so much for your kind review, Noel — really glad to hear everything went smoothly with your drop-off and collection!
Thank you also for the helpful note regarding same-day bookings. That's really useful feedback and something we'll make sure is communicated more clearly to customers going forward.
We look forward to welcoming you back next time. Safe travels! ✈️
Airport Parking Bay
Used for the first time and I’m very…
Used for the first time and I’m very happy with it, Tena is very kind and service very smooth with no issue at all
Definitely recommend
8 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for the wonderful review and for choosing us for the first time — so pleased to hear it was a smooth experience!
We'll be sure to pass your kind words on to Tena — it's always great to hear when a team member goes above and beyond. We'll see you next time!
Airport Parking Bay ✈️
Great service
Competitive prices, great service, easy and straightforward dropping off and picking up.
27 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Dear Irina,
Thank you for your 5-star review.
We’re pleased to hear you found our prices competitive and that the drop-off and collection process was easy and straightforward. We really appreciate your feedback and look forward to welcoming you again.
Kind regards,
Customer Care Team
Airport Parking Bay
Long wait poor communication in short
Long wait poor communication in short. Staff not very polite or friendly either. I got a message to give feedback on the service but the company doesn't know where my car is and we've been waiting for 2 hours in the cold after being told it would be 20 minutes. We would call to ask what is happening and then told we would get a call back, or that it would be 2 minutes. I started to think I’m not getting my car back. Never again.
8 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Dear Iva,
We’re very sorry to hear about your experience and sincerely apologise for the long wait and poor communication you received. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
We would like to look into this matter further with our operations team. Please email us at (customercare@airportparkingbay.co.uk) with your booking reference and details of your experience, so we can investigate and get back to you.
Kind regards,
Customer Care Team
Airport Parking Bay
Very convenient way of parking your car…
Very convenient way of parking your car at the Luton airport. Very good service.
31 maggio 2026
Non scritta su invito
Money and items stolen from car
When I picked my car up, all my personal possessions had been gone through. No attempt to even made to put stuff back in its original location. All money bigger then a 20p coin was taken out of my ash tray, my tool bag was gone through and tools left scattered across boot. Batteries stolen. I rang the company and they refused to give any information regarding the drivers of my vehicle
31 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your review.
We take allegations of this nature very seriously. However, we are unable to verify or investigate this matter properly from the information provided in this review alone.
We have requested further information through Trustpilot. Please provide your booking reference, vehicle registration, contact details, and any supporting evidence so we can review this matter through our formal complaints process.
Until the booking and details are verified, we are unable to comment further on these allegations.
Kind regards,
Airport Parking Bay
Great service!
Great service and very reasonably priced. Thanks so much, guys!
2 giugno 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your kind review.
We are pleased to hear you were happy with the service and pricing. We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Airport Parking Bay
Settings changed
All was good regarding the price and the parking itself.
The first problem occurred when we drove from home to the car park. We used the postcode provided in the confirmation email, which stated that we should use it for directions. Unfortunately, the postcode in the confirmation email was incorrect and took us around 10 minutes away from the airport. We then called reception, and they provided us with a different postcode than the one in the confirmation email. Please see the details below from the email:
“APB Park and Ride
Please drive directly to the car park at the following address:
Address: No 2 Guildford Street, Luton, Bedfordshire, United Kingdom LU1 2NR
Please call us on 07534185856 / 07534185858 when you are 30 minutes away from the car park. If there are any changes in the booking time, please keep us informed.”
The second issue was after collecting my car. I noticed that the language settings in my car had been changed, the lights were switched from “Auto” mode, and my dashboard camera had been turned off for reasons I do not understand. I appreciate that the car park staff may need to move the car, but there should be no need to change any settings inside the vehicle while doing so.
18 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your review.
We are sorry to hear about the issues you experienced. To clarify, Airport Parking Bay no longer operates a Park & Ride service, and this has not been offered by us for some time. It appears that the booking agent may have provided outdated or incorrect service information, including the postcode/instructions. Unfortunately, we do not control the information displayed by third-party booking platforms, so we would recommend raising this directly with the company you booked through so they can update their details.
Regarding your comments about the vehicle settings and dashcam, please email us directly with your booking reference and vehicle details so we can review this properly.
Kind regards,
Airport Parking Bay
Very reasonable prices and good…
Very reasonable prices and good service. Use them every couple of weeks as I travel a lot. Attendees are always friendly. Downside is if you need to stay longer is hard to contact them. The rest is very good
3 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your kind review and for continuing to use our service regularly. We’re pleased to hear you find our prices reasonable and our team friendly. We also appreciate your feedback regarding contact when needing to extend your stay — we’ll take this on board and work on improving this area. We look forward to welcoming you again soon.
Simple, easy, and polite
Used this parking last week for our 3 night trip. It was a crack of dawn outbound flight and a late at night return flight, and this company was perfect. Made it very simple for us, and was on time.
Will use again. Thankyou
3 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you, Matthew. We’re really pleased to hear that everything was simple, easy, and on time for both your early outbound flight and late return. We appreciate your support and look forward to seeing you again.
Brilliant service
Brilliant service. This is my 2nd time booking with them. The car arrived right on time and the staff were very helpful. Most importantly I realized I left my wallet, and the team made sure it was kept safe for me. 10/10 for honesty and professionalism. Thank you guys.
11 maggio 2026
Non scritta su invito
Risposta di airportparkingbay
Thank you for your amazing review and for booking with us again. We’re glad the team could assist and that your wallet was kept safe for you. Honesty, professionalism, and customer care are very important to us, so your feedback means a lot. We look forward to welcoming you again.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.