Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

AiDot lights are a game-changer for my Halloween haunt setup. The color range is rich—perfect for eerie purples, toxic greens, and blood-red strobes. I synced them with Alexa and DMX triggers for fl... Leggi di più

Valutata 5 stelle su 5

Installing my new Smart bulbs was a cinch, but the manual doesn't include pairing two in the same fixture. I used the chat to ask how to do this,but it was after five and the live support was already... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really appreciate a new lightbulb being sent to me so quickly after the first one did not work. However, these aren’t as reliable as some of the others that I have used like hue lightbulbs, but a chea... Leggi di più

Valutata 3 stelle su 5

I'm updating my review. My (Avast One) anti-virus does NOT let me go to AIDOT.COM saying it is a virus. I don't understand why that is or why the address seems to be a Trader Joe's. Anyway, I purc... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Scritti dall'azienda

AiDot Enhance your home with the latest smart lighting technology. Browse our collection of smart light bulbs today and discover a new way to illuminate your space with style, convenience, and energy efficiency.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

282 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I am a huge fan of AIDot and their…

I am a huge fan of AIDot and their products. I currently have have an entire lighting system set up in my house with their smart bulbs, along with solar lights outside. They have truly increased the curb appeal and the livelihood of my house. I would HIGHLY recommend their products along with their fantastic customer support!

4 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Pool pole Vacuum.

Product was easy to assemble and easy to use. I have a large pool so I was happy to see it had a universal size connection to attach to my long pool pole and get to the center of the pool. easy to clean as well and I like that it came with several of the catch nets.

29 maggio 2024
Valutata 1 stelle su 5

I Placed an Order - Never Received

I placed an order, and when I tracked it, I saw that it says it was delivered on 2024-04-07 at 14:55. I've searched around my house, and I can't seem to find the package. I have also asked my neighbors if it was accidentally delivered to them and they did not get it either.

I was hoping that I would be able to get more information about where the delivery driver left it. If that still doesn't help me find the package, I was hoping I could get another one sent or be refunded.

I also went to my local post office and the ones in the surrounding area, and none of them were holding my package. I did provide them my name, address, and the tracking number and they said that they didn't have any packages for me and that the tracking number wasn't a USPS tracking number.

3 aprile 2024
Valutata 1 stelle su 5

Needed to return an item I no longer…

Needed to return an item I no longer needed but customer service is saying the package had been opened and used showing signs of staining, I asked for pictures showing the staining with no answer. They’re only offering me 50%credit. This is a joke and ripoff

16 marzo 2024
Valutata 1 stelle su 5

No support and no way to call them

I purchased over $300 in smart lights (Orein), smart plugs (Linkind), and switches (Linkind) from this company.

My first order (1/31/2024) of four switches arrived on 2/3/2024 and one of the switches was DOA. I messaged the company's support at aidot.com with the order number in the subject line explaining the DOA switch and how to proceed and if I needed an RMA. I received a message with a ticket number asking me for the order number. I replied with the order number in the message body this time. No response afterwards. I also ordered four Linkind smart plugs on a different invoice the same day and received them the same day as the switches. No issues with the smart plugs.

Not concerned that one of the switches was DOA and it is just something that happens, I ordered 10 more switches on 2/4/2024 since they worked so well. While checking my order status on 2/6/2024 I saw the 'My Returns' link on my account page. I completed the RMA request for the first order and received an email telling me my request pending and the support team would get back to me shortly. NOTHING as of 2/20/2024!

The second order arrived on 2/8/2024. Another DOA switch was received. On 2/12/2024 I went to their website and registered for their 6-month warranty extension for all of my orders. While there I updated my first RMA (still no response to my 2/6/2024 request) to let them know I received another DOA switch and requested two replacement switches for the two DOA switches that I now had.

On 2/15/2024 I received duplicate emails from sales that my orders had arrived, but no support messages.

I have emailed (help at aidot.com) and (support aidot.com) and received ticket numbers, as well as requested an RMA for two DOA switches through their My Returns page and have yet to get a reply. I even went as far as to try and contact them through their Facebook page and still have not received any kind of support. They do not have a phone number to contact support either, which makes me think they are either too small, or don't care, to support the products they sell.

I will not be doing business with them anymore if they will not even support their products. One of my worst support experiences ever!

6 febbraio 2024
Non scritta su invito

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