Advanced Damp Ltd Recensioni 

105
•
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Found some holes in the timber in our loft and obviously started panicking that we’d got a huge woodworm problem! We got Damp Experts Group out to take a look and they were really reassuring and knowl... Leggi di più

Valutata 5 stelle su 5

The visit to survey the damp issue by Lionel was satisfactory iin that he explained what was to be done clearly as I'm a widow no longer having my husband to explain things. He did however speak... Leggi di più

Valutata 1 stelle su 5

Con artists - avoid. Ruined a room, refused amend poor quality work and demanded for full pay. No proper complaints procedure. Job Certificate not issued. Be careful - they are not insured from d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Advanced Damp were super quick to respond to my enquiry. Lionel arrived two days later and carried out and extensive survey and explained everything thoroughly to my partner and I. Lionel knew we were... Leggi di più

Dettagli dell'azienda

  1. Impresa di costruzioni
  2. anche in
  3. Azienda di impermeabilizzazione

Scritti dall'azienda

Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England. Our team of specialists provide advice and guarantee-backed repair treatments for damp problems. Our services include: Damp proofing Rising damp Damp Surveys Basement & Cellar Tanking Waterproofing Mould removal Condensation Woodworm Dry rot or wet rot infestations Rendering Our property care experts have over 30+ years of experience and offer fully refundable damp surveys. We are open weekdays till 6pm and Saturdays till 5pm. As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(105)

22 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Wouldn’t recommend

Wouldn’t recommend. Didn’t seem to know what they were talking about and their commission based work structure meant that work was quoted for that didn’t exist.
They identified a floorboard as having dry rot with a cost of up to £20k to remedy.
We had to spend a further £1200 on getting an actual expert in to identify what it really was, which was historic woodworm. This second consultant noted that the appearance and smell of dry rot is vastly different to historic woodworm and would have expected a company that works with damp to be able to tell the difference.
They also noted in their report that there were cracks in the external render at ground level under a window sill. When we went to have a look at the area it was obvious the ‘cracks’ were just cobwebs. These were just a couple of the biggest misidentifications but the whole report was filled with inaccuracies and outlandish claims. Would definitely avoid using this company and wouldn’t recommend to anyone else to use. Better to get in an independent expert rather than a contractor affiliated with a company that will carry out and charge for supposed ‘required works’.

9 settembre 2024
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Risposta di Advanced Damp Ltd

Dear Ms Kochar,

I apology for any confusion caused. I would like to add that you are not paying for an estimate, you are paying for a survey, a trained surveyor to investigate the problem. In addition to that we will also advise, as part of the service what the root cause is where applicable.

The surveyor will spend over one hour on site with you with various devices and specialist equipment he will then write a report which you will be sent as part of the service and an estimate to repair the damage and where applicable tackle the root cause of the problem.

If you have any issues following the other trades people attending, please let us know and we would be happy to help.

Yours sincerely,

The Advance Damp Team.

Valutata 5 stelle su 5

Advanced Damp LTD

I used Advanced Damp LTD for damp proof survey and the service was excellent the gave a clear quick and tidy breakdown of the jobs costs and needs whilst being timely, efficient and tidy, would highly recommend.

2 dicembre 2024
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Risposta di Advanced Damp Ltd

Thank you for the kind feedback Thomas

Valutata 1 stelle su 5

Charging for surveys at extortionate prices

Contacted for a quote for rising damp and was emailed to say I needed to pay upfront for the survey it is not free. I didn’t respond and then got an email a week later saying they have a sale on and it was 1/3 off.
I’ve had FREE quotes from 3 other companies who all identified the same issues and similar costs which weren’t much more than the cost of the survey with this company.
I would get free surveys and quotes elsewhere , nobody should make you pay for a quote.

11 novembre 2024
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Risposta di Advanced Damp Ltd

Dear Carrie,

Thank you for taking the time to share your feedback. At Advanced Damp Ltd, we prioritise providing detailed and accurate assessments to ensure our customers receive the highest quality service.

Unlike free quotes, our paid surveys include a comprehensive property assessment conducted by a qualified damp surveyor. This ensures you receive an in-depth report, including thermal imaging (if requested), a tailored diagnosis, and a professional recommendation for addressing damp issues.

We occasionally offer discounts to make our professional service more accessible, but we understand our approach may not suit everyone. Free quotes often lack the detailed analysis included in our paid surveys, which is why we encourage customers to choose the option that best fits their needs.

We appreciate your feedback and wish you all the best with your project. If you’d like to discuss our services further or require additional information, please don’t hesitate to reach out.

Best regards,
Advanced Damp Ltd

Valutata 5 stelle su 5

I highly recommend these guys

I highly recommend these guys. We have worked with a lot of damp companies over the years but none as professional as Advanced Damp. They did a really good job on one of our investment properties. We had a struggle to get it done in time but they worked overtime to satisfy our needs.

1 novembre 2024
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Thank you Joe!

Valutata 5 stelle su 5

Skilled, Transparent and Efficient!

I had the pleasure of working with Advanced Damp recently when I needed a thorough damp survey and treatment for my home. From start to finish, the team was exceptional, providing a level of service that far exceeded my expectations.

The process began with Sam, who conducted a detailed survey of the property. Sam was punctual, professional, and incredibly knowledgeable. He took the time to explain each part of the inspection, pointing out signs of rising damp and explaining why certain areas of the house were more affected than others. What really impressed me was how transparent he was about the whole process—there were no hidden details, just honest advice about what needed to be done and why. By the time Sam had finished, I felt confident that I understood the issues and what would be required to fix them.

Once the survey was completed, Advanced Damp’s customer service team reached out to schedule the damp proofing work. They were incredibly accommodating, finding a time that worked for me and keeping me updated every step of the way. The communication was fantastic—I always knew what to expect, and I never felt like I was left wondering when the next part of the job would be done.

When it came to the damp proofing itself, Alan led the team, and I couldn’t have been happier with the quality of the work. Alan and his team were efficient, tidy, and incredibly respectful of my home. They made sure to protect the surrounding areas while working, and Alan regularly checked in to update me on their progress. The attention to detail was remarkable; he treated my home as if it were his own, which was something I really valued.

Not only did they complete the work to an exceptionally high standard, but they also ensured that everything was clean and tidy before they left. I was dreading having to deal with a mess afterward, but there was nothing of the sort. Alan and his team left the place looking as good as new, and I could immediately see the difference their work made.

Overall, Advanced Damp delivered a fantastic experience, from the initial survey with Sam to the quality of work provided by Alan and his team. It’s clear they know what they’re doing, and they genuinely care about their customers. I would wholeheartedly recommend them to anyone dealing with damp issues.

Thank you to the entire team for making a stressful problem so much easier to manage

16 ottobre 2024
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Risposta di Advanced Damp Ltd

Thank you Terence.

Valutata 2 stelle su 5

Disappointed

Disappointed. Called Advanced Damp for a free quote to put a damp course in front of my house before installing a new plinth. I knew what I wanted to be done, but the company insisted I needed to do the survey. When I said I need a free quote, which their website said they do, they said the guy who does free quote is on the leave for 3 months and so they don't do the free quote. I said it is a small job and the trustpilot website says that damp course for a small house costs around £800 pounds, Advanced Damp said not with them, and that they are not interested in projects less than £3,000. Overpriced, insisting on surveys as a way of making additional money. One wonders then about the quality of their work or they just want the quick and most expensive jobs.

14 ottobre 2024
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Risposta di Advanced Damp Ltd

Hi Elena,

Thank you for sharing your feedback. We’re sorry to hear about your experience and any confusion caused regarding our services.

At Advanced Damp Ltd, we aim to provide a high standard of service tailored to each customer's specific needs. Our paid surveys are a crucial part of this process, as they allow us to assess the property in detail and ensure that any recommended solutions are effective and long-lasting. We understand this may not always align with every customer’s expectations or budget, and we apologise if this was not clearly communicated.

Regarding free quotes, these are typically offered for straightforward or smaller projects. However, in cases where a detailed diagnosis is required or during periods when certain team members are unavailable, we may recommend a survey to provide a more thorough assessment.

As for pricing, our costs reflect the level of expertise, materials, and guarantees we provide. We focus on delivering high-quality results that stand the test of time, and we prioritize larger projects to ensure we can meet our customers’ expectations.

We genuinely appreciate your feedback, as it helps us identify areas where we can improve. If you’d like to discuss this matter further or explore alternative solutions, please feel free to contact us directly.

Best regards,
Advanced Damp team

Valutata 5 stelle su 5

Damp review

The team was incredibly professional, arrived on time, and finished the job ahead of schedule. They tidied up after themselves at the end of each, which we really appreciated! The quality of work was outstanding, and they provided a guarantee at the end of the job.

11 settembre 2024
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Thanks Good

Valutata 5 stelle su 5

10 out of 10

From start to finish, Advanced Damp have been amazing! Very informative, professional and friendly. I would 100% recommend them!

9 settembre 2024
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Thank you Stacey!

Valutata 5 stelle su 5

Very satisfied with the survey we…

Very satisfied with the survey we received. A very professional company and a friendly / helpful attitude. I'd recommend them highly and will use again in the future.

15 luglio 2024
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Thank you Paul

Valutata 5 stelle su 5

Damp survey

The surveyor was professional and took the time to explain everything to us. The report was thorough and easy to understand. We highly recommend their services to anyone needing a damp survey.

2 agosto 2024
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Thank you Katie

Valutata 5 stelle su 5

Absolutely Amazing!

Advanced Damp exceeded our expectations. The team was punctual, professional, and communicated clearly throughout the project. The quality of their work was exceptional, and they completed the job ahead of schedule. I highly recommend them for any damp problems.

2 agosto 2024
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Thank you Patient

Valutata 5 stelle su 5

Advanced Damp provided excellent…

Advanced Damp provided excellent service. The team was professional, kept us informed, and delivered high-quality work. They worked extra hours to finish the job on time, which we greatly appreciated. I would highly recommend them for damp issues

8 luglio 2024
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Thank you!

Valutata 5 stelle su 5

The surveyor did a very thorough report…

The surveyor did a very thorough report and the work was mainly carried out by Marcel who is absolutely fantastic , knowledgeable about his work and finishes the plastering to a great finish.
I wish advanced would include rubbish collection in their quote , and the replacement of skirting boards otherwise a good job thank you !

3 giugno 2024
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Risposta di Advanced Damp Ltd

Thank you Konrad

Valutata 5 stelle su 5

Excellent work by Kev

Kev Groombridge was excellent, really professional, friendly and did a fantastic job of sorting out the damp in our walls and plastering. He was incredibly tidy and left our property in immaculate condition. Would highly recommend.

25 luglio 2024
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Risposta di Advanced Damp Ltd

Thank you Matt

Valutata 5 stelle su 5

Customer service

Kudos to Michaela the new Customer Services lady. Excellent work. Thank you

25 luglio 2024
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Risposta di Advanced Damp Ltd

Thank you Pauline

Valutata 5 stelle su 5

Great Service

Great service - all work completed on time and to a good standard, and communication was excellent throughout. Highly recommended.

17 luglio 2024
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Thank you Carl

Valutata 5 stelle su 5

Advanced Damp have done it again!

Advanced Damp have done it again, would highly recommend using their services. Definitely would recommend this to my family and friends.

Thanks once again !

22 luglio 2024
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Risposta di Advanced Damp Ltd

Thank you Joshua

Valutata 5 stelle su 5

They exceeded my expectations with…

They exceeded my expectations with their exceptional service and expertise.Their comprehensive range of services and guarantee-backed work provided peace of mind. Professional, courteous, and highly skilled, they made my home safe again. Highly recommended!|

4 luglio 2024
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Risposta di Advanced Damp Ltd

Thank you Olivia

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