Acewonders 

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Valutata 1 stelle su 5

Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.

Valutata 1 stelle su 5

The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Leggi di più

Valutata 5 stelle su 5

Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Leggi di più

Valutata 1 stelle su 5

AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.


Informazioni di contatto

Tutte le recensioni

(498)

7 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Exchange for incorrect size against policy

Issue #1: I ordered three shirts in my size (large). When I ordered the three shirts, a fourth shirt was inadvertently added. I could not remove the shirt from my cart. I immediately emailed my concern. The company answered with, "We will refund you for the inadvertent added shirt". Six weeks later I still have not received a refund.
Issue #2: I received my shirts; however, sizing is not consistent with traditional shirt sizes. So, the shirts were too small. I emailed asking to exchange the three shirt. I was quickly emailed back and was told, "No exchanges permitted per policy". They did tell me that they would give me 1 shirt in my size as a result of this issue.
This company should permit shirt exchanges. I will not purchase clothing from this company again. In addition, I will warn everyone I talk with about this company's unprofessional clothing change policy.

Lynn is working to help rectify; however, she is limited in what she can do as a result of the company policy.

1 maggio 2024
Non scritta su invito
Logo di Acewonders

Risposta di Acewonders

Dear Ted,

We deeply regret the inconvenience and frustration you have experienced with your recent order. Your feedback is invaluable to us, and we take these matters very seriously.

Issue #1: We apologize for the delay in processing your refund for the inadvertently added shirt. Our customer service team has been notified and is working to ensure that you receive your refund as quickly as possible.
Issue #2: We are sorry to hear about the sizing issues and the inconvenience caused by our exchange policy. We understand your frustration, and while our policy currently does not permit exchanges, Lynn from our customer service team has been diligently working to find a satisfactory solution for you. We appreciate your patience as we address this matter.

We are committed to improving our processes and policies to better serve our customers. Thank you for bringing these issues to our attention. We hope to have the opportunity to make things right and regain your trust.

Best regards,
AceWonders

Valutata 1 stelle su 5

AW518756 I haven't received my shirts…

AW518756 I haven't received my shirts either. Beware

13 maggio 2024
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Logo di Acewonders

Risposta di Acewonders

Dear Ramon,

We sincerely apologize for the inconvenience you’ve experienced regarding your order #AW518756. We understand how frustrating it can be when expectations are not met, and for that, we are truly sorry.

We want to assure you that we have addressed your concerns via email and have expedited the dispatch of your shirt. Our team is working diligently to ensure that your order reaches you as soon as possible.

We appreciate your patience and understanding in this matter. Your satisfaction is very important to us, and we are committed to providing you with the best possible service.

Should you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.

Thank you for your continued support.

Best regards,
AceWonders

Valutata 1 stelle su 5

Buyer beware

On 3 different occasions I have tried to purchase the elastic white shirt from this company not receiving any of my shirts
AW514242 11/8/23
AW516421 1/29/24
AW518173 4/15/24
I wanted to be fair however I see that is useless. BUY AT YOUR OWN RISK

8 novembre 2023
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Logo di Acewonders

Risposta di Acewonders

Dear Anthony,

We deeply apologize for the delays and issues you've encountered with your orders. We understand how frustrating it must be to have tried to purchase the elastic white shirt on three different occasions without success. This experience falls far short of the high standards we aim to uphold.

Please rest assured that our customer service team has reached out to you to address this matter urgently. We have expedited the shipment of your order to ensure it reaches you as soon as possible. We are committed to resolving this issue and making things right for you.
We appreciate your patience and your willingness to provide feedback, even under these difficult circumstances. Your experience is important to us, and we are taking steps to prevent such issues from occurring in the future.

Thank you for your understanding and for giving us the opportunity to correct this situation.

Best regards,
AceWonders

Valutata 1 stelle su 5

Acewonders is a SCAM!

Company does not sell what they advertise. Shirts don't have any stretch and are very uncomfortable. Product comes from China. Save your money and don't fall for this scam of a company!!!

31 maggio 2024
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Logo di Acewonders

Risposta di Acewonders

Dear Aleksey,

We are very sorry to hear about your recent experience with our product. We strive to provide high-quality items and excellent customer service, and it is clear we fell short in this instance.

Our shirts are designed with comfort and quality in mind, and we regret that this was not reflected in your order. We understand how important it is for our customers to receive products that meet their expectations, and we are taking your feedback seriously to improve our offerings.

Please note that our customer service team has already reached out to you via email with a resolution to address your concerns. We hope this will resolve the issue to your satisfaction.

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve.

Best regards,
AceWonders

Valutata 5 stelle su 5

Nice product

Nice product! They do run small so make sure you check the size chart. Great customer service. Lynn was very helpful. Communicated great and was there for any questions.

28 maggio 2024
Non scritta su invito
Valutata 3 stelle su 5

Pay attention to the size chart. No refunds

The shirts are very nice. The shipping time was longer than preferred. However, the customer service is great. I ordered 7 shirts and they were all too small. They don't take returns but offered to send me 2 shirts for my inconvenience.

26 maggio 2024
Non scritta su invito
Logo di Acewonders

Risposta di Acewonders

Dear Reno,


Thank you for your feedback and for appreciating the quality of our shirts and our customer service.

We sincerely apologize for the inconvenience caused by the sizing issue and the longer shipping time. We understand how frustrating this can be. As mentioned, we have prepared three shirts in 2XL size for you. These will be shipped to you as soon as possible to help make up for the inconvenience.

We value your business and hope this resolves the issue to your satisfaction. If you have any further concerns or need additional assistance, please do not hesitate to reach out.

Best regards,
AceWonders

Valutata 5 stelle su 5

OUTSTANDING Service!

I can't express enough how impressed I am with Lynn's handling of my exchange request. In my entire adult life spent in the customer service arena, I can tell her level of care stands out. It's rare to find such dedication and Lynn proves that there are still people out there who genuinely care. Thanks a lot, Lynn!

16 maggio 2024
Valutata 5 stelle su 5

I recently purchased a product and…

I recently purchased a product and found it to be of high quality,, although there was a discrepancy with the sizes. However, thanks to Lynn's helpful assistance, the issue was promptly resolved.. I'm grateful for her support and will definitely be making another purchase in the future.

19 maggio 2024
Valutata 5 stelle su 5

Impressive Shirts, Great Feddback!

Just got my hands on these shirts and I must say, they're impressive! The fit is spot on and the quality is top notch. And to top it off, my friends and family keep giving me compliments whenever I wear them. I'm happy!

18 maggio 2024
Valutata 5 stelle su 5

Exceptional Customer Service saves the day.

I recently ordered some items online, but unfortunately, the sizes I purchased were too small. Despite not being able to return them, I reached out to customer service for help.. To my surprise, they were incredibly helpful and arranged to send me the correct size free of charge, The assistance was quick, efficient, and greatly appreciated. Just received the replacements... a huge thank you to the customer service team for their outstanding support!

16 maggio 2024
Valutata 5 stelle su 5

Perfect fit. Thanks to Acewonders!

I recently ordered some shirts onlinr and had some concerns about sizing since acewonders follows different standards. However, I took a chance and I'm thrilled with the outcome! Not only did they quickly deliver my order but they also provided helpful advice on choosing the right size. These shirts are amazing!! they fit like a dream, the quality is exceptional, and the feel incredibly comfortable.

12 maggio 2024
Valutata 4 stelle su 5

Acewonders are fantastic and are great…

Acewonders are fantastic and are great at follow on emails, for example shirts did fit so they responded quickly and are sending shirts that fit. Usually this is drawn out, however Acewonders were quick to remedy the situation. Great Business attitude!

17 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Acewonders offer great products

Acewonders offer great products, great design and high quality!
I strongly recommend Acewonders wear.
The customer service is outstanding, I had a situation with my order and they quickly responded and diligently solved everything, to ensure I receive my order as expected! Lynn from the customer service department made an awesome job.
I will continue buying Acewonders!!!

3 maggio 2024
Non scritta su invito
Valutata 4 stelle su 5

Excellent Support, great Shirts!

Understand where your product comes from and you can write a true honest review. These ship from overseas and so they take a while to get here but they are good shirts! The material is awesome, they do run small and due to logistics they cannot take returns but their customer support is great! They helped me out and arranged new shirt sizes for me. Customer support is gold with a company like this. Will definitely buy again. Just order ahead of time to make sure shipping is accounted for.

30 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I recently placed an order for 5 shirts…

I recently placed an order for 5 shirts from this company and was pleased that they arrived on time... while the quality of the shirts is good, I did find that they run smaller than I expected, especially since I ordered 2XL. But the customer service has been incredibly helpful in addressing this issue and arranging a recorder with larger sizes. Thanks to Lynn, for great communication and assistance!

13 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very pleased with Acewonders

Very pleased with Acewonders, including their products and service. I had an issue with sizing and Lynn got back to me on a timely basis and rectified the problem. I added to a new order and think you should all do the same thing. I support new businesses and wish them much success! Go Lynn Go!
Michael M

8 maggio 2024
Non scritta su invito

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